South Hill Village, Assisted Living & Memory Care
Limited public data on South Hill Village, Assisted Living & Memory Care. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 38 Google reviews
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What this means for your family
South Hill Village offers a clean, attractive environment with a strong activity program that many residents enjoy. However, families should be cautious regarding administrative transparency; ensure all billing agreements are in writing and ask specific questions about staff turnover and medication management protocols before committing.
Google Reviews
Google Reviews
38 reviews on Google“South Hill Village (formerly Moran Vista) receives highly polarized feedback, with some families praising the compassionate staff and engaging activities, while others report serious concerns regarding management, billing transparency, and high staff turnover. While the physical facility is frequently described as clean and welcoming, the consistency of care appears to fluctuate significantly depending on the management team in place at the time. Families should be aware of recurring complaints regarding unexpected fees and difficulties in communication with administration.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Engaging daily activities and events
- Compassionate, attentive frontline caregivers
- Restaurant-style dining options
Concerns
- Billing disputes and unexpected fee increases (mentioned by 3 reviewers)
- High staff turnover and understaffing (mentioned by 3 reviewers)
- Poor administrative communication and responsiveness (mentioned by 4 reviewers)
- Medication management and care quality issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Could you walk us through the process for how medication management is handled and documented to ensure accuracy for residents?
- 2With your restaurant-style dining program, how do you accommodate specific dietary needs or preferences for residents who might need extra assistance?
- 3We understand that administrative clarity is important; could you explain how your billing structure works and how you notify families of any potential rate adjustments?
- 4How do you ensure consistent communication with family members regarding changes in a resident's care plan or daily health status?
- 5What strategies does the leadership team use to maintain a stable and supportive environment for your frontline caregiving staff?
- 6Could you share some examples of the most popular daily activities or social events that residents are currently enjoying at South Hill Village?
Personalized based on this facility's data
Key Review Excerpts
“After checking assisted living places in Spokane for my mom, she and I chose Moran Vista because it was so clean, and the employees knew the residents by name and were very positive and friendly.”
“Rarely have I seen the same face twice. This speaks volumes. They are likely under paid, leading to being understaffed and a host of other issues related. Very poorly managed. The phone is rarely answered and emails ignored.”
“My Mom was at Moran Vista for 25 days in memory care and the care she received was outstanding. Responsive staff whether by phone or email. Thoughtful, caring staff and a clean comfortable facility.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Aug 13, 2025Inspection
A separate cover letter indicates that a follow-up inspection on 10/06/2025 confirmed that the deficiencies associated with Compliance Determination 64069 and 66709 have been corrected.
Facility failed to ensure dementia and mental health specialty training was completed within 120 days of hire for 3 of 5 staff reviewed.
Facility failed to ensure long-term care workers completed 70-hour basic training within 120 days of hire for 2 of 5 staff reviewed.
Facility failed to maintain water temperatures between 105 F and 120 F in common restrooms and several resident bathrooms, placing residents at risk of injury.
Facility failed to maintain proper training documentation for required staff certifications and training.
Facility failed to ensure 1 of 5 staff reviewed had obtained home care aide certification.
Jun 6, 2025Fire
Initial inspection on 05/02/2025 resulted in a 'Disapproved' status. A follow-up inspection on 06/06/2025 resulted in an 'Approved' status.
Unapproved multiplug adapters in use in buildings C/D and A/B.
Resident room doors were propped open with wedges; laundry rooms were propped open.
Ceiling penetration found in Building A, room 6.
Facility could not provide documentation for 12 months of fire drills; specifically missing Q3 (2nd/3rd shifts) and Q4 (2nd shift).
Dec 22, 2023Inspection
A follow-up inspection on 2024-02-08 confirmed that all deficiencies listed were corrected. A separate consultation was provided regarding WAC 388-78A-2950 (Water supply) due to water temperatures reaching 155°F.
Facility failed to ensure 5 of 5 sampled staff had completed respirator fit testing.
Facility failed to conduct a two-step tuberculosis test for 3 of 6 sampled staff.
Facility failed to ensure 70-hour long-term care worker basic training, specialty training for mental health/dementia, and CPR training were completed for various staff members.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit carepartnersliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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