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Public Google reviewers rate this highly and often mention clean, well-maintained facility. Schedule a visit to confirm the fit.
based on 54 Google reviews
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Public Google reviewers rate South Hill Village, Assisted Living & Memory Care highly. Reviewers highlight: clean, well-maintained facility, engaging daily activities and events. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
South Hill Village (formerly Moran Vista) receives highly polarized feedback, with some families praising the compassionate staff and engaging activities, while others report serious concerns regarding management, billing transparency, and high staff turnover. While the physical facility is frequently described as clean and welcoming, the consistency of care appears to fluctuate significantly depending on the management team in place at the time. Families should be aware of recurring complaints regarding unexpected fees and difficulties in communication with administration.
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Key Review Excerpts
“After checking assisted living places in Spokane for my mom, she and I chose Moran Vista because it was so clean, and the employees knew the residents by name and were very positive and friendly.”
“Rarely have I seen the same face twice. This speaks volumes. They are likely under paid, leading to being understaffed and a host of other issues related. Very poorly managed. The phone is rarely answered and emails ignored.”
“My Mom was at Moran Vista for 25 days in memory care and the care she received was outstanding. Responsive staff whether by phone or email. Thoughtful, caring staff and a clean comfortable facility.”
Source: WA Dept. of Social & Health Services
A separate cover letter indicates that a follow-up inspection on 10/06/2025 confirmed that the deficiencies associated with Compliance Determination 64069 and 66709 have been corrected.
Facility failed to maintain water temperatures between 105 F and 120 F in common restrooms and several resident bathrooms, placing residents at risk of injury.
Facility failed to maintain proper training documentation for required staff certifications and training.
Facility failed to ensure long-term care workers completed 70-hour basic training within 120 days of hire for 2 of 5 staff reviewed.
Facility failed to ensure dementia and mental health specialty training was completed within 120 days of hire for 3 of 5 staff reviewed.
Facility failed to ensure 1 of 5 staff reviewed had obtained home care aide certification.
Initial inspection on 05/02/2025 resulted in a 'Disapproved' status. A follow-up inspection on 06/06/2025 resulted in an 'Approved' status.
Resident room doors were propped open with wedges; laundry rooms were propped open.
Ceiling penetration found in Building A, room 6.
Facility could not provide documentation for 12 months of fire drills; specifically missing Q3 (2nd/3rd shifts) and Q4 (2nd shift).
Unapproved multiplug adapters in use in buildings C/D and A/B.
A follow-up inspection on 2024-02-08 confirmed that all deficiencies listed were corrected. A separate consultation was provided regarding WAC 388-78A-2950 (Water supply) due to water temperatures reaching 155°F.
Facility failed to conduct a two-step tuberculosis test for 3 of 6 sampled staff.
Facility failed to ensure 70-hour long-term care worker basic training, specialty training for mental health/dementia, and CPR training were completed for various staff members.
Facility failed to ensure 5 of 5 sampled staff had completed respirator fit testing.
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WA DSHS — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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