The Elms Rehab and Healthcare Center of Cranbury
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 183 Google reviews
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What this means for your family
The Elms has a strong reputation for its physical therapy program, which many families find highly effective for recovery. However, there is a persistent pattern of complaints regarding staffing levels and response times. We strongly recommend that you visit in person, speak with the current administrator, and ask specifically how they ensure timely assistance for residents during evening and weekend shifts.
Google Reviews
Google Reviews
183 reviews on Google“The Elms Rehab and Healthcare Center of Cranbury receives highly polarized feedback, with many families praising the physical therapy team and the facility's cleanliness, while others report severe neglect and staffing shortages. While some reviewers describe a warm, professional environment, a significant number of negative reviews cite issues with basic hygiene, slow response times, and poor communication, particularly following a change in ownership.”
Quality Themes
Tap a score for detailsStrengths
- Effective and professional physical therapy team
- Clean and well-maintained facility
- Attentive administrative leadership in recent years
- Compassionate nursing staff
Concerns
- Severe understaffing leading to slow response times (mentioned by 14 reviewers)
- Poor food quality and cold meals (mentioned by 8 reviewers)
- Lack of basic hygiene and personal care (showers, teeth brushing) (mentioned by 7 reviewers)
- Medication management errors or delays (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 185 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With the current staffing levels, what specific protocols do you have in place to ensure that residents receive timely assistance when they call for help?
- 3Could you walk me through your current process for medication administration and how you ensure accuracy and timeliness for each resident?
- 4I’ve read positive things about your physical therapy team, but I’m curious about the daily dining experience—what steps are you taking to ensure meals are served at the proper temperature and meet nutritional preferences?
- 5How does your team coordinate to ensure that consistent personal hygiene and grooming needs are met for every resident throughout the week?
- 6In the event of a medical emergency, what is the immediate protocol for notifying family members and coordinating care with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy helped him walk when he was in so much pain that he could not walk at all. The therapists were very patient and hardworking.”
“My brother was a patient after hip surgery He was there for 2 weeks. We took him out because he never was even offered a wash basin or tooth brushing assistant. The food was cold and not edible.”
“The administrator, Rafi, was excellent very present and involved. I was pleasantly surprised to see an administrator so engaged, especially since we didn’t experience that last year.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered deficiencies related to accident prevention, safety supervision, and failure to report suspected abuse, raising concerns about resident protection and facility oversight. The facility shows recurring issues with safety systems (fire alarms, sprinklers, emergency power), care planning, and building safety requirements that span multiple surveys from 2021 to 2024. While all deficiencies show correction dates, the pattern of repeated safety and care management problems suggests ongoing operational challenges families should investigate further.
Feb 12, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Nov 19, 2025Routine14
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 20, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Mar 7, 2024Routine2
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Mar 7, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 19, 2021Routine7
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Federal Penalties
Fine
Feb 12, 2026
$14,020
Fine
Dec 20, 2024
$57,282
Ownership & Operations
Who Operates This Facility
The Elms Rehab and Healthcare Center of Cranbury
for profit
Chain Affiliation
Atlas Healthcare
29 facilities nationwide
Chain avg rating: 3.8/5 · Rank 16 of 28
Ownership & Management
Owners
Cranbury Snf Operations Holdings LLC
Owner · Organization
Malt Family Trust
Owner (parent company) · Organization
Sgs 2010 Family Trust
Owner (parent company) · Organization
Tyh 2017 Trust
Owner (parent company) · Organization
Herzka, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
183 reviews from families & visitors
Official Website
Visit elmsrhc.com
Medicare data downloads
Original nursing home datasets
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