Village Point
Strong Medicare quality ratings; families often praise highly skilled and dedicated pt/ot therapy teams. Still worth an in-person visit.
based on 64 Google reviews
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What this means for your family
Village Point offers an excellent environment for rehabilitation, with many families highlighting the exceptional therapy and nursing staff. However, because multiple reviewers have reported serious issues with administrative communication and medical oversight, we strongly recommend that you maintain active, daily involvement in your loved one's care and keep a direct line of communication with the unit manager.
Google Reviews
Google Reviews
64 reviews on Google“Village Point is widely praised for its highly skilled rehabilitation team, clean environment, and compassionate nursing staff who often go above and beyond for patients. However, a segment of families reports serious concerns regarding administrative communication, understaffing, and inconsistent medical oversight, particularly in complex care situations.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and dedicated PT/OT therapy teams
- Clean, modern, and well-maintained facility
- Attentive and compassionate nursing and aide staff
- Strong focus on patient dignity and comfort
Concerns
- Understaffing leading to poor patient care (mentioned by 5 reviewers)
- Poor administrative communication and responsiveness (mentioned by 4 reviewers)
- Inconsistent or questionable medical oversight (mentioned by 3 reviewers)
- Poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the skill of your PT and OT teams; how do you tailor therapy plans to help residents regain their independence?
- 2Since we value staying connected, what is the best way for us to communicate with the administration regarding our loved one's care and updates?
- 3Could you tell us more about the daily dining experience and how the menu is planned to ensure everyone enjoys their meals?
- 4How does the nursing team manage medication schedules to ensure everything is handled accurately and consistently?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?
- 6We noticed the facility looks very well-maintained; what kind of social activities or outings are available to keep residents engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is so caring. The PT team is just incredible here. The food isn't great but that's really the only negative.”
“The activities department is top notch. When my mom was in the rehab facility, they gave her something to look forward to every day.”
“I would watch from afar when no one knew I was watching and the level of care they took was extraordinary. Every nurse was equally extraordinary , stopping in just to check on her instead of ignoring her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Village Point shows a pattern of significant operational issues, with 31 deficiencies across three surveys primarily involving fire safety systems, electrical problems, and care planning. The facility has struggled with recurring fire safety violations including emergency lighting, exit signs, and smoke barriers, alongside issues with resident care planning and food service quality. While most deficiencies show correction dates, the persistence of safety-related problems across multiple surveys raises concerns about facility maintenance and oversight standards.
Jul 24, 2025Routine5
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 20, 2023Routine23
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have proper openings in smoke barrier doors.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Dec 3, 2021Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Federal Penalties
Fine
Nov 20, 2023
$55,185
Ownership & Operations
Who Operates This Facility
Village Point
nonprofit
Chain Affiliation
Springpoint Senior Living
8 facilities nationwide
Chain avg rating: 4.0/5 · Rank 3 of 8 (Best)
Ownership & Management
Owners
Kopec, Marybeth
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit villagepointhealthcare.com
Medicare data downloads
Original nursing home datasets
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