Gardens at Monroe Healthcare and Rehabilitation, T
Strong Medicare quality ratings; families often praise highly attentive and compassionate nursing staff. Still worth an in-person visit.
based on 297 Google reviews

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What this means for your family
The Gardens at Monroe is highly regarded for its rehabilitation therapy and compassionate nursing team, making it a strong candidate for post-acute recovery. However, given reports of communication gaps during medical emergencies and occasional responsiveness issues, we strongly advise families to establish a clear, proactive communication plan with the nursing supervisor upon admission.
Google Reviews
Google Reviews
297 reviews on Google“The Gardens at Monroe is widely praised by families for its dedicated nursing staff, effective rehabilitation therapy, and clean, well-maintained environment. While the vast majority of reviews are highly positive, a small number of families have raised serious concerns regarding medical oversight, communication during emergencies, and occasional lapses in responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly attentive and compassionate nursing staff
- Effective and professional physical/occupational therapy
- Clean and well-maintained facility
- Proactive and accessible administrative leadership
Concerns
- Slow response times to call bells and requests for assistance (mentioned by 3 reviewers)
- Inadequate communication with family during medical emergencies (mentioned by 2 reviewers)
- Concerns regarding medical oversight and patient health monitoring (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the therapy department receiving such high praise, how do you coordinate those sessions with the daily activity schedule to ensure residents stay engaged?
- 3When a resident needs assistance, what is your internal process for ensuring call bells are answered promptly, and how do you track those response times?
- 4Given the importance of medication management, could you walk me through your safety protocols for administering and monitoring medications for new residents?
- 5In the event of a sudden change in a resident's health, what is your specific protocol for keeping family members informed and involved in the decision-making process?
- 6How does your nursing team balance the high-acuity medical needs of the facility with the goal of providing personalized, compassionate care?
Personalized based on this facility's data
Key Review Excerpts
“The staff is in regular contact with the family members. There is a great ratio of nurses and aides per section and when you buzz for assistance, they are very quick to answer.”
“My Dad was a patient at the Gardens back in January of 2025 and the staff were so amazing and took stellar care of my Dad. He was discharged to home and has had some off and on Medical issues since then.”
“The only downside, was that when she had her final visit with Dr. Kaushal Nanavati, he did not notice that one of the staples from her surgery had not been removed. That over site was not discovered until she was home getting a shower.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has accumulated 33 deficiencies across three surveys, including some arising from family complaints about infection control and living conditions. The most recurring problems involve fire safety systems, medication management, and care quality standards. While all identified issues show correction dates, the pattern of repeated deficiencies in medication services and care planning across multiple surveys suggests ongoing operational challenges that families should discuss during visits.
Apr 9, 2025Routine7
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
May 4, 2023Routine18
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 4, 2023Complaint3
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 11, 2021Routine5
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Ownership & Operations
Who Operates This Facility
Gardens at Monroe Healthcare and Rehabilitation, T
for profit
Ownership & Management
Owners
Bamberger, Joshua
Owner
Bamberger, Rochel
Owner
Schon, Mordechai
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
297 reviews from families & visitors
Official Website
Visit thegardensatmonroe.com
Medicare data downloads
Original nursing home datasets
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