Cranbury Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 151 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- High staff turnover (51%)
Above average in NJ · Below recommended RN staffing · Chain outperformer · No penalties on record
What this means for your family
Cranbury Center is frequently praised for its high-quality rehabilitation therapy team, making it a potential option for short-term recovery. However, families should be extremely cautious regarding long-term care, as multiple reviewers have reported critical issues with call-bell response times, hygiene, and nursing neglect. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
151 reviews on Google“Cranbury Center receives highly polarized feedback, with many families praising the rehabilitation team and individual staff members for their compassion, while others report serious concerns regarding neglect and slow response times. While some visitors highlight a clean, welcoming environment, multiple reviewers describe recurring issues with basic hygiene, call-bell response times, and inconsistent care quality. Families should be aware that experiences appear to vary significantly depending on the specific wing and shift.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Warm and welcoming reception staff
- Responsive recreation department
- Clean and well-maintained facility (noted by multiple positive reviewers)
Concerns
- Slow or non-existent response to call bells (mentioned by 6 reviewers)
- Neglect regarding basic hygiene and toileting assistance (mentioned by 5 reviewers)
- Understaffing leading to poor patient care (mentioned by 4 reviewers)
- Rude or dismissive behavior from nursing staff (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 154 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility is; how does your team ensure this level of care is consistent across all resident rooms?
- 2We noticed your reception staff is so warm and welcoming; how does that positive energy translate to the daily interactions between the nursing staff and residents?
- 3With such a highly-rated therapy team, how do you work with families to set specific goals for physical or occupational therapy progress?
- 4How does the nursing team manage call bells and ensure that residents receive timely assistance with personal hygiene and toileting needs?
- 5Could you tell us more about the dining experience and what steps are being taken to improve the variety and quality of the meals provided?
- 6What specific protocols are in place for medication management to ensure everything is handled accurately and safely?
Personalized based on this facility's data
Key Review Excerpts
“The REHABILITATION TEAM is amazing, Ron and Mike were the primary therapists that made the success.”
“I've asked on several occasions to speak to the administration and the social worker. Ive even left notes at the front desk requesting that someone please respond to my requests. But no one ever comes to see what my needs are. And it sometimes takes over an hour for someone to answer the call bell!”
“I came to visit my loved one and found them isolated and in a crisis. The incompetent D.O.N. refused to call for immediate help, instead she told me to wait until their doctor come in 2 days.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cranbury Center has 19 deficiencies across two surveys, with all issues reportedly corrected by the facility. The most recurring problems involve fire safety and building infrastructure, resident rights, and infection control. While fire safety deficiencies appeared in both 2022 and 2024 surveys, suggesting potential ongoing maintenance challenges, the facility has provided correction dates for all cited issues.
Dec 4, 2025Routine9
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jun 14, 2024Routine11
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 29, 2022Routine8
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Federal Penalties
Fine
Dec 4, 2025
$15,940
Ownership & Operations
Who Operates This Facility
Cranbury Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 34 of 188
Ownership & Management
Owners
Genesis Nj Holdings LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Operations LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
151 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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