Optimum Personal Care Sugar Land
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 32 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and clean environment, making it an excellent choice for those seeking personalized, home-like care. However, if your loved one has frequent hospitalizations, you should specifically discuss how the facility manages transitions and billing during those periods to avoid unexpected costs.
Google Reviews
Google Reviews
32 reviews on GoogleFamilies considering Optimum Personal Care can expect a highly compassionate environment where staff members are frequently praised for treating residents like family. While many reviewers highlight the cleanliness and the attentive, professional nature of the care, one recent reviewer reported a very poor experience regarding medical responsiveness and billing practices during hospitalizations.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- High level of personalized, respectful care
- Strong leadership and accessible ownership
Concerns
- Issues with medical responsiveness and billing during hospital transitions
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With such a small and intimate community of 14 residents, how do you ensure everyone gets personalized attention during meal times?
- 2I noticed how much you value feedback from families in your responses; how do you typically involve residents and their loved ones in making decisions about the facility?
- 3What kind of daily activities or social outings do you organize to keep the residents engaged with one another?
- 4Since this is a personal care environment, what is your specific protocol for managing medical needs or unexpected health changes during the night?
- 5How do you tailor the daily routine to accommodate the specific individual preferences and care needs of each resident?
- 6What is the process for communicating important updates or changes in a resident's condition to us as a family?
Personalized based on this facility's data
Key Review Excerpts
“The caretakers were always attentive to their needs. They would respond quickly as possible. They always had a great attitude.”
“The owner (Bobby) has been nothing but accommodating. He will go above and beyond to find a way to get what I need. There has never been a time where I can’t reach Bobby on his phone.”
“Every time I arrive to visit, my uncle is dressed in clean clothes, and sitting in the main living room. The staff get him out of bed everyday, they shower him, and wheel him in to the dining room to eat his 3 home cooked meals daily.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Optimum Personal Care - Sugar Land has faced regulatory challenges, including a $3,000 administrative penalty in 2024 for admitting residents whose care needs could not be met. Previous inspections also identified several safety concerns related to fire alarm maintenance, smoke detector testing, and fire extinguisher compliance.
Jun 12, 2024EnforcementPenaltyReport
Administrative Penalty — 553.259(a)(1) The facility inappropriately admitted or retained residents whose needs could not be met.
Feb 12, 2019Routine
Health Code (1 violations) | Life Safety Code (5 violations)
The facility failed to ensure resident bedroom doors were in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
The facility failed to ensure an annual inspection was conducted by the local fire marshal.
The facility failed to provide and/or maintain portable fire extinguishers in compliance with licensing standards for assisted living facilities and NFPA 10.
The facility failed to provide a written contract with a fire alarm firm to perform inspections, testing, and system maintenance at least every six months.
Ownership & Operations
Who Operates This Facility
Optimum Personal Care Sugarland 1 LLC
for profit
JULIA B GASSER
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit optimumpersonalcare.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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