The Courtyard Rehabilitation and Healthcare Center
Strong Medicare quality ratings; families often praise compassionate and long-tenube staff. Still worth an in-person visit.
based on 46 Google reviews
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What this means for your family
This facility is an excellent choice for those seeking a personalized, 'at-home' feel with a highly dedicated and long-tenured therapy team. While recent reviews are overwhelmingly positive, you should verify current hygiene standards and staffing levels during shift changes to ensure the concerns raised in previous years have been fully addressed.
Google Reviews
Google Reviews
46 reviews analyzed“Families considering The Courtyard Rehabilitation and Healthcare Center can expect a warm, 'home-like' atmosphere with a highly praised, long-tenured staff. While most reviewers celebrate the compassionate nursing and excellent rehabilitation services, one significant concern regarding hygiene and leadership was raised in a past review.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and long-tenube staff
- Excellent rehabilitation services (PT, OT, ST)
- Warm, home-like atmosphere
- Smooth admissions process
Concerns
- Hygiene and odor issues
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner frequently uses personalized greetings by name and mirrors specific details from the review to show they have read the feedback. While some responses are brief or templated, the majority demonstrate an active effort to acknowledge specific staff members or care details mentioned by the reviewer.
Questions for Your Tour
- 1We've heard wonderful things about the rehabilitation services here; could you tell us more about how the PT and OT teams work with residents to regain their independence?
- 2It is great to see that the management team is active in responding to community feedback; how does the facility use resident and family input to improve daily care?
- 3Since the facility has such a warm, home-like atmosphere, what kind of daily social activities or group outings are available to keep residents engaged?
- 4What specific protocols are in place to ensure the facility remains clean, fresh, and well-maintained for the residents' comfort?
- 5Could you explain the process for managing medical emergencies or sudden changes in health during the overnight hours?
- 6We are looking for a place where the staff can provide consistent attention; what steps are being taken to support and grow the caregiving team here?
Personalized based on this facility's data
Key Review Excerpts
“The courtyard rehab takes excellent care of my mom. They are much better than the other facility she was in. Mom has been a nurse for 40 years and she knows what good care of patients is and she likes the care she gets here.”
“My dad spent 2 months here post stroke and they where the most caring and wonderful staff . He didn’t care for the food so they worked hard to find out what he likes and make that for him . They where always helpful talking to with us as the family .”
“The building is old and small but this is the best place to send loved ones who need help getting strength up so they can go home and have great lives.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
2
measures
8
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 11 deficiencies, indicating ongoing concerns about care quality. The facility shows recurring problems with infection control, care planning and assessment, and safety issues like blocked exits. While all deficiencies report correction dates, the pattern of repeated violations across infection control and care planning suggests persistent challenges in these critical areas.
Sep 19, 2025Routine8
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Aug 23, 2024Complaint8
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 23, 2024Routine3
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jan 10, 2024Complaint1
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Jun 30, 2023Routine8
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Meet other general requirements.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Apr 6, 2023Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Sep 19, 2025
$17,635
Ownership & Operations
Who Operates This Facility
Guadalupe County Hospital Board
for profit
CHAPARRAL HEALTHCARE INC
TANIKA BAILEY
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 47 of 84
Ownership & Management
Owners
Guadalupe County Hospital Board
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit courtyardrehab.com
Medicare data downloads
Original nursing home datasets
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