Mercy House
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 39 Google reviews
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What this means for your family
Mercy House is an excellent choice if you are looking for a personalized, intimate environment where your loved one will be treated like family. The staff's dedication to memory care and community engagement is a standout feature. While there are no major red flags, note that the facility is much smaller than larger corporate options, which may be a benefit or a limitation depending on your needs.
Google Reviews
Google Reviews
39 reviews analyzed“Mercy House is highly regarded for its warm, 'home-like' atmosphere and a staff that treats residents like family. Families specifically praise the compassionate nursing care for those with Alzheimer's and the engaging community activities, though the facility is much smaller and more intimate than larger corporate competitors.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Warm, home-like atmosphere
- Engaging community activities and events
- Clean and well-maintained environment
Concerns
- Perfect 5.0 rating across 38 reviews raises questions about review authenticity or selection bias
- Multiple reviews mention it was formerly 'Sodalis' - unclear if ownership/management changes could affect quality
- No negative feedback or constructive criticism may indicate families hesitant to share concerns publicly
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides highly personalized, empathetic, and warm responses that specifically reference staff members, family members, and unique anecdotes mentioned in the reviews. The tone is consistently mission-driven, emphasizing a 'family' atmosphere and deep gratitude.
Questions for Your Tour
- 1With such a small, intimate community of 16 residents, how do you ensure everyone gets personalized attention during meal times and daily routines?
- 2I noticed the staff is frequently praised for being very compassionate; how do you maintain that high level of care during shift changes or overnight hours?
- 3Since the facility has transitioned from its previous name, have there been any recent changes to the management style or the way care is delivered?
- 4What are some of the favorite community activities or special events that the residents look forward to each week?
- 5How does the nursing team handle medical emergencies or unexpected health changes during the night?
- 6The environment looks incredibly clean and well-kept; what does your daily maintenance and upkeep routine look like for the common areas?
Personalized based on this facility's data
Key Review Excerpts
“We moved my mom here from a higher-end facility that, while beautiful and well-structured, felt overwhelming and impersonal for her. At Mercy House, we were able to make her room feel like home, and she immediately felt more at peace.”
“My dad had gotten too heavy for my mom. We felt blessed when the kind nurses took care of him and his critical needs. I always would check with the nurses, ask questions, and got answers.”
“The activities are thoughtfully planned to meet the needs of every individual to bring engagement and fun to everyone.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Mercy House had a comprehensive inspection in April 2022, though no specific violations were listed for that date in this report. Previous inspections in 2020 identified several Life Safety Code violations regarding emergency planning, fire safety equipment, and building maintenance, most of which were corrected shortly after being cited.
Apr 26, 2022RoutineCleanReport
No deficiencies found during this inspection.
Nov 5, 2020Routine11Report
Life Safety Code (11 violations)
The facility failed to document any reviews and updates made to the plan.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
The facility failed to include a section addressing direction and control in the emergency preparedness and response plan.
The facility failed to provide the required type of locking device on exit doors.
The facility failed to conduct and document a risk assessment for potential emergencies or disasters.
The facility failed to ensure the primary power source for the fire alarm system was on a dedicated electrical circuit.
The facility failed to maintain a current printed copy of the plan in a location accessible to all staff, residents, and residents legally authorized representatives at all times.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to review the plan at least annually to reflect changes in information, within 30 days following a disaster, within 30 days after a drill, and within 30 days after a change in rule or policy.
The facility failed to maintain the building free of accumulations of dirt, rubbish, dust, and hazards.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
Ownership & Operations
Who Operates This Facility
Darsea Holdings, LLC
for profit
JOHN DARBY
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit mercy.house
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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