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Nursing HomeMedicaid

The Cottages at Texarkana

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

4701 Jefferson Avenue, Texarkana, AR 71854120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 8 Google reviews

5
4
3
2
1
The Cottages at Texarkana Nursing Home in Texarkana, AR — Street View
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What this means for your family

The Cottages at Texarkana is highly regarded for its clinical care and rehab outcomes, making it a strong choice for recovery. However, families should be proactive during the discharge process; ensure you have a confirmed list of medications and equipment before leaving the facility to avoid the coordination gaps noted by previous visitors.

Google Reviews

Google Reviews

8 reviews on Google
The Cottages at Texarkana receives high praise for its compassionate nursing staff, effective rehabilitation services, and clean, home-like environment. However, families have reported significant logistical issues regarding discharge planning, specifically concerning the timely provision of necessary medications and medical equipment.

Quality Themes

Tap a score for details
Food10.0Staff9.0Clean10.0ActivitiesN/AMeds3.0MemoryN/AComms8.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical therapy and rehab team
  • Clean and well-maintained facility
  • Supportive and communicative administrative staff

Concerns

  • Discharge planning and medication coordination issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02024(1)4.02025(8)5.02026(2)

Distribution · 11 analyzed

5
8
4
0
3
2
2
0
1
1

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about how compassionate and attentive the nursing staff is here; how do you ensure that level of care remains consistent across all shifts?
  • 2Could you walk us through your specific process for managing medications and how you ensure there are no coordination errors between doctors and the nursing team?
  • 3What steps does the facility take to ensure that discharge planning is seamless and that all medical needs are communicated clearly to the family?
  • 4In the event of a medical emergency during the night, what is the immediate protocol for notifying the family and coordinating care?
  • 5We are interested in the rehab side of things; how does the physical therapy team work with residents to help them regain their independence?
  • 6What kind of daily activities or social outings do you have planned to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

My mamaw & us family have nothing but GREAT things to say & tell to our local communities about this facility from the smooth admissions, to the exceptional care from ALL the staff, to the delicious food, the home like atmosphere & the amazing rehab team!

Long-term resident's family · 2026★★★★★

The nurses and aids we’re great, Tyler was great , the reason I’m giving this rating is because we were sent home on a Friday with out some of her medications that was very much so needed, also the cottages ordered a walker for us that was never deliver.

Rehab patient family member · 2025★★★☆☆

It didn't matter when we called she always made time for us and answered all of our questions. The staff would check in so we were all on the same page and the progress that was made.

Long-term resident's family · 2025★★★★★
Source: 8 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
83%
Registered nurses for medical care
Total Nursing
5.03hrs
OK
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
28%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

13

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.5%
Better than Avg
Here
2.5%
US
15.5%
AR
11.1%
Miller
21.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.9%
Better than Avg
Here
4.9%
US
14.4%
AR
10.1%
Miller
19.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
19.4%
AR
14.0%
Miller
16.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.3%
Better than Avg
Here
7.3%
US
15.3%
AR
11.0%
Miller
19.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
12.1%
AR
1.4%
Miller
8.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.8%
Better than Avg
Here
14.8%
US
19.5%
AR
21.7%
Miller
24.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.6%
Better than Avg
Here
87.6%
US
81.8%
AR
82.0%
Miller
77.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.2%
Mixed vs Avgs
Here
87.2%
US
79.8%
AR
77.7%
Miller
88.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
AR
1.3%
Miller
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
1penalties
Above state avg (4.3)
4 complaint-triggered
$28,022 in fines

This facility shows concerning patterns with families filing four complaints that led to deficiencies in treatment quality, nursing competency, and medication management. The most recurring issues involve food safety and preparation, resident care planning and assessments, and infection control protocols. While all deficiencies were reportedly corrected, the persistent problems across multiple surveys and recent complaint activity in 2025 suggest ongoing operational challenges that warrant careful consideration during your visit.

Mar 28, 2025Routine
5
0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 28, 2025Complaint
1
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 23, 2025Complaint
3
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Mar 28, 2024Routine
8
0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0521Minimal · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Feb 16, 2023Routine
9
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0521Minimal · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Federal Penalties

Fine

Mar 28, 2025

$28,022

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Cottages at Texarkana

Organization Type

for profit

Chain Affiliation

Chain Name

Southern Administrative Services

Chain Size

35 facilities nationwide

Chain avg rating: 3.6/5 · Rank 16 of 35

Ownership & Management

Owners

4p2t1 Ops Holding Lp

Owner · Organization

100%

Alexark1 LLC

Owner (parent company) · Organization

Jej Assets Lp

Owner (parent company) · Organization

Jej Management, LLC

Owner (parent company) · Organization

Ponthie, Sharlot

Owner (parent company)

Key personnel

Ferguson, ClayManagerMilam, SheilaManagerPonthie, SharlotManager4p2t1 Ops Holding LpLimited Partnership InterestJej Assets LpLimited Partnership Interest
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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