Bailey Creek Health and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 33 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (9 vs median 3)
- High staff turnover (55%)
Bottom 25% in AR · Below recommended RN staffing · Worst in ANTHONY & BRYAN ADAMS chain · No penalties on record
What this means for your family
While some families report excellent care in the memory care unit, the facility has a history of inconsistent responsiveness and administrative friction. We strongly recommend visiting unannounced and asking specifically about current staffing ratios and how they handle communication with families during medical emergencies.
Google Reviews
Google Reviews
33 reviews on Google“Bailey Creek Health and Rehab receives highly polarized feedback, with some families praising the dedicated memory care staff and others reporting severe neglect and poor communication. Multiple reviewers have raised alarming concerns regarding slow response times to call lights, inadequate staffing, and administrative insensitivity during end-of-life care. Prospective families should be aware of the significant discrepancy between the positive experiences of some long-term residents and the distressing accounts of those who felt their loved ones were neglected.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated memory care staff
- Consistent care for long-term residents
- Professional and kind nursing interactions
Concerns
- Slow or non-existent response to call lights (mentioned by 3 reviewers)
- Understaffing leading to neglect (mentioned by 3 reviewers)
- Poor administrative communication and insensitivity (mentioned by 3 reviewers)
- Facility cleanliness and maintenance issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing levels are a priority for you, what specific protocols are in place to ensure call lights are answered promptly during shift changes or peak hours?
- 2I noticed your team makes an effort to engage with feedback online; how do you currently handle communication with families when concerns about a loved one's care arise?
- 3With the recent focus on facility maintenance, could you walk me through your current schedule for room cleaning and general building upkeep?
- 4What steps are being taken to improve the overall dining experience and nutritional variety for residents who require long-term care?
- 5How does your nursing team coordinate with families during medical emergencies, and what is your process for keeping us updated on changes in condition?
- 6Since your memory care staff is noted for their dedication, how do you integrate those staff members into the daily social activities to ensure residents stay engaged throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“Looks are deceiving, it is an older facility but don’t let this deter you. I live several hours away and I have never announced a visit. He is always up and fully dressed, bed made, room spotless.”
“The nurses are Nice but very very slow to respond to the call to room there's needs to be more nurses working the floors and the rooms are beat up broken miniblinds”
“MIL hadn’t been deceased for even an hour and Rochelle I believe was here name, pulled my brother in law aside and was harping about money, land deed etc. No, “I’m sorry for your loss, is there anything we can do!””
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bailey Creek Health and Rehab has a concerning pattern of recurring deficiencies, with families filing complaint reports that triggered investigations into inadequate response to alleged violations and accident hazards. The facility shows persistent issues across resident rights, quality of care, and food safety, with the same problems recurring in multiple surveys from 2022 to 2024. While all deficiencies show correction dates, the repeated violations suggest ongoing challenges in maintaining consistent standards.
Apr 9, 2026Routine2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 20, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 6, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 27, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 3, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 3, 2023Routine4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Bailey Creek Health and Rehab
for profit
Chain Affiliation
Anthony & Bryan Adams
38 facilities nationwide
Chain avg rating: 3.8/5 · Rank 35 of 37 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit baileycreekhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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