The Villa at Texarkana
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 17 Google reviews
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What this means for your family
This facility excels at providing compassionate care during hospice and hospital transitions, which is a significant strength for families in crisis. However, you should verify current staffing levels and the condition of resident rooms during your visit, as past reviews have raised concerns about maintenance and care for non-mobile residents.
Google Reviews
Google Reviews
17 reviews on Google“Families can expect compassionate end-of-life and hospice care, with specific praise for staff members who go above and beyond during difficult transitions. However, there are serious allegations regarding understaffing and poor maintenance of furniture and rooms that should be investigated.”
Quality Themes
Strengths
- Compassionate hospice and end-of-life care
- Smooth hospital-to-facility transitions
- Attentive nursing staff during difficult times
- Improved management under new ownership
Concerns
- Understaffing and potential neglect of non-mobile residents
- Damaged furniture and room maintenance
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
The owner provides personalized, warm responses to positive reviews, often referencing specific family members. For negative reviews, they use professional, template-based language to invite direct communication and resolution.
Questions for Your Tour
- 1I noticed some positive feedback regarding how smoothly you handle transitions from the hospital; what does that process look like for a new resident arriving here?
- 2With the recent changes in management, what specific improvements have you seen in the daily care and maintenance of the resident rooms?
- 3How do you ensure that residents who have limited mobility are getting plenty of personalized attention and engagement throughout the day?
- 4We are so glad to hear about the compassionate end-of-life care provided here; how does the nursing team support families during those difficult medical transitions?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6Could you tell us more about the daily activities and social opportunities available to help residents stay active and connected with each other?
Personalized based on this facility's data
Key Review Excerpts
“Each and every staff member treated her with the utmost respect and compassion. They were there for us every step of the way through a very difficult time.”
“Bridgette made the entire process smooth with easy transition from hospital to the facility. She even made several trips to the hospital to answer questions with mom and to ensure she felt comfortable as well.”
“I can't believe how much better this place got after the new owner took over. I was actually in the process of finding my Gramps a different home about 8 months ago, but now he's really being handled well.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns across 41 deficiencies, with families filing 10 complaints that triggered investigations. Recurring issues include safety hazards and accident prevention, medication management, fire safety systems, and infection control protocols. While most deficiencies show correction dates, problems persist across multiple surveys from 2022-2024, and one recent heating system violation remains uncorrected, suggesting ongoing compliance challenges that families should carefully evaluate.
Dec 11, 2024Routine13
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Dec 11, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 15, 2023Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Oct 24, 2023Complaint7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 2, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 7, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
TXK MANAGEMENT LLC
LORRAINE HAYNES
Chain Affiliation
Caring Healthcare Group
14 facilities nationwide
Chain avg rating: 3.2/5 · Rank 2 of 13
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit caringhealthcare.net
Medicare data downloads
Original nursing home datasets
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