Heritage Plaza Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 31 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 8.0)
- High staff turnover (72%)
Below average in Texas · Below recommended RN staffing · Very high staff turnover · Below chain average · $94,538 in fines · Abuse citation
What this means for your family
This facility is a strong choice for rehabilitation needs and offers a very communicative administration. However, families should be vigilant about hygiene standards and food quality, as recent and historical reviews suggest inconsistencies in these areas.
Google Reviews
Google Reviews
31 reviews on Google“Families can expect high-quality rehabilitation services and a dedicated nursing staff that many reviewers find caring and professional. However, there are significant concerns regarding inconsistent cleanliness, poor food quality, and reports of understaffing during certain shifts.”
Quality Themes
Tap a score for detailsStrengths
- Excellent rehabilitation and therapy programs
- Kind and dedicated nursing and CNA staff
- Professional and knowledgeable administrative leadership
- Clean building environment
Concerns
- Inconsistent cleanliness and unpleasant odors (mentioned by 2 reviewers)
- Poor food quality (mentioned by 2 reviewers)
- Staffing levels and responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about your rehab and therapy programs; could you tell us more about how those are structured for residents?
- 2What specific steps is the leadership team taking to improve staffing levels and ensure quick responsiveness to resident needs?
- 3How does the facility manage daily cleaning schedules and air quality to ensure a fresh and comfortable environment for everyone?
- 4Could you describe the daily dining experience, including how much input residents have in the menu and how food quality is monitored?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6What kind of daily activities or social events are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The rehab program was great! I have had a good stay and received the therapy needed to get me home”
“The staff keeps me updated constantly. I never wanted to have to put my dad in a facility but I’m glad since I did, that he is here.”
“I really appreciate the kindness shown to me when my mother passed away. They took me to visit with her the day of her passing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 14 complaints that triggered federal investigations, revealing recurring issues with resident dignity and respect, protection from abuse and neglect, and daily care assistance. Problems span multiple years and repeat across surveys, including recent 2024 complaints about abuse prevention policies and accident hazards, suggesting ongoing challenges with fundamental care standards despite the facility's corrections.
Sep 10, 2025Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Aug 18, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 23, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Mar 4, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Nov 2, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 4, 2024Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Aug 18, 2025
$14,015
Fine
Sep 4, 2024
$77,227
Fine
Oct 13, 2023
$3,296
Ownership & Operations
Who Operates This Facility
Fannin County Hospital Authority
for profit
PF HERITAGE SNF OPS, LLC
BELINDA NASH
Chain Affiliation
Stonegate Senior Living
24 facilities nationwide
Chain avg rating: 2.9/5 · Rank 12 of 13
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit hpsnf.com
Medicare data downloads
Original nursing home datasets
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