Limited public data on The Cottages at Mill Creek. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 14 Google reviews

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Every family's needs are unique. We encourage you to visit The Cottages at Mill Creek in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
The Cottages at Mill Creek presents a deeply polarized environment, with some families praising the compassionate frontline caregivers while others report severe neglect and safety concerns. Critical issues raised by multiple families include poor communication, high staff turnover, and inadequate hygiene and nutritional standards. Prospective families should be aware of significant allegations regarding resident safety and administrative responsiveness.
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Key Review Excerpts
“My mother would have died here if she had stayed. She lost 20 pounds in two months. The food is slop and they ignored her dietary restrictions.”
“My mother had three ribs broken while living here after being attacked by a staff member. They then tried to turn ME into Adult Protective Services, which was immediately dropped by APS.”
“The place is understaffed and the folks are overworked. Not their fault. Everyone has been amazing, welcoming, patient and kind.”
Source: WA Dept. of Social & Health Services
This is a recurring citation previously cited on December 21, 2023, and August 23, 2024. A $600.00 civil fine was imposed.
The facility failed to ensure staff was available in a secured memory care cottage to monitor and supervise a resident, leading to the resident exiting the cottage unnoticed at night.
This letter serves as formal notice of a $300.00 civil fine. The deficiency was previously cited on July 24, 2025, and March 13, 2024.
The licensee failed to investigate, determine the circumstances, and institute preventative measures when a staff member administered medication without following the prescribed orders for one resident.
The medication error deficiency was identified as a recurring issue previously cited on 07/24/2025 and 03/13/2024.
The facility failed to investigate, determine circumstances, and institute preventative measures following a medication administration error. No incident report or investigation was conducted until the DSHS investigator arrived 13 days later.
The facility failed to follow the hospice medication order for one resident; staff administered Phenobarbital for agitation without contacting the hospice provider prior to administration.
Initial inspection on 2/2/2026 resulted in 'Disapproved' status. A follow-up inspection on 3/26/2026 confirmed that all previous violations were corrected.
Facility unable to provide 2025 quarterly inspection reports, 5-year internal pipe inspection report, and annual forward flow report; escutcheon ring missing in building D laundry room.
Unprotected penetrations in fire-resistance-rated construction found in building sprinkler room; spray foam used to fill holes.
Approval Status: Disapproved. Next inspection scheduled on or after 3/4/2026.
Missing documentation for 2025 quarterly inspections, 5-year internal pipe inspection, and annual forward flow. Additionally, an escutcheon ring is missing in the laundry room of building D.
Penetrations in fire-resistance-rated construction found in building sprinkler room; improper use of spray foam to fill holes.
The document set includes a cover letter from a subsequent follow-up inspection (Completion Date 12/03/2025) confirming that all deficiencies listed in the Statement of Deficiencies (66402) and 69544 were corrected.
Facility failed to ensure 1 of 2 staff (Staff F) had a valid biennial Washington State background check, resulting in a lapse of 68 days.
Facility failed to maintain courtyard fence at the required 72-inch height; sections were missing or broken.
Facility failed to submit background check authorization forms for 2 of 6 staff (Staff B and C) within one business day of hire.
Facility failed to maintain hot water temperatures between 105 F and 120 F in B-Cottage; readings were as low as 66.6 F.
Facility failed to ensure staff (Staff D and F) completed valid in-person CPR/First Aid training.
Facility failed to ensure 1 of 4 staff (Staff C) completed the second step of TB testing within the required timeframe.
Facility failed to ensure 2 of 4 staff (Staff B and D) completed TB testing within three days of hire.
Facility failed to disclose that an LPN/RN were no longer on-site and failed to notify residents of changes in service availability.
Follow-up inspection on 08/15/2025 confirmed no deficiencies and noted that previous deficiencies (WAC 388-78A-2371-3, 2371-2, 2371-1) were corrected.
The facility failed to investigate, document, and institute preventative measures for two incidents where a resident eloped by climbing through a window.
Follow-up inspection on 08/04/2025 found no new deficiencies. Investigative report also mentions investigation into allegations of poor communication, bruising, and broken teeth, which were either addressed via in-service training or found to be unsubstantiated.
The facility failed to provide intermittent nursing services for a resident with a MRSA-infected wound. Wound care was performed by an unqualified staff member (Nursing Assistant) rather than a licensed nurse, placing the resident at risk of harm.
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WA DSHS — View Official Record
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