The Cottages at Mill Creek
Limited public data on The Cottages at Mill Creek. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 14 Google reviews
Watch The Cottages at Mill Creek
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While some families appreciate the kindness of individual caregivers, the facility has recurring reports of severe neglect, poor communication, and safety issues. We strongly advise families to conduct unannounced visits and thoroughly check state inspection records before considering this facility for a loved one.
Google Reviews
Google Reviews
14 reviews on Google“The Cottages at Mill Creek presents a deeply polarized environment, with some families praising the compassionate frontline caregivers while others report severe neglect and safety concerns. Critical issues raised by multiple families include poor communication, high staff turnover, and inadequate hygiene and nutritional standards. Prospective families should be aware of significant allegations regarding resident safety and administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate frontline caregivers
- Clean and welcoming physical environment
- Active social and entertainment calendar
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Neglect regarding hygiene and basic resident care (mentioned by 3 reviewers)
- High staff turnover and understaffing (mentioned by 3 reviewers)
- Inadequate food quality and nutritional standards (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed your social calendar looks quite active; could you walk me through a few of the favorite activities residents are participating in this month?
- 2Given that staying in touch is important to our family, what is the best way to reach the care team directly if we have questions or need an update on our loved one?
- 3How do you ensure that personal hygiene and daily care needs are consistently met, especially during shift transitions?
- 4I see you have a smaller community of 40 residents; how do you manage staffing levels to ensure that every resident receives the attention they need throughout the day?
- 5Could you tell me more about your current dining program and how you work to ensure the meals are both nutritious and enjoyable for the residents?
- 6What is your protocol for handling medical emergencies or urgent health changes, and how do you keep family members informed during those times?
Personalized based on this facility's data
Key Review Excerpts
“My mother would have died here if she had stayed. She lost 20 pounds in two months. The food is slop and they ignored her dietary restrictions.”
“My mother had three ribs broken while living here after being attacked by a staff member. They then tried to turn ME into Adult Protective Services, which was immediately dropped by APS.”
“The place is understaffed and the folks are overworked. Not their fault. Everyone has been amazing, welcoming, patient and kind.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Mar 31, 2026Enforcement$300.00Report
This letter serves as formal notice of a $300.00 civil fine. The deficiency was previously cited on July 24, 2025, and March 13, 2024.
The licensee failed to investigate, determine the circumstances, and institute preventative measures when a staff member administered medication without following the prescribed orders for one resident.
Mar 31, 2026Investigation
The medication error deficiency was identified as a recurring issue previously cited on 07/24/2025 and 03/13/2024.
The facility failed to investigate, determine circumstances, and institute preventative measures following a medication administration error. No incident report or investigation was conducted until the DSHS investigator arrived 13 days later.
The facility failed to follow the hospice medication order for one resident; staff administered Phenobarbital for agitation without contacting the hospice provider prior to administration.
Mar 26, 2026Fire
Initial inspection on 2/2/2026 resulted in 'Disapproved' status. A follow-up inspection on 3/26/2026 confirmed that all previous violations were corrected.
Facility unable to provide 2025 quarterly inspection reports, 5-year internal pipe inspection report, and annual forward flow report; escutcheon ring missing in building D laundry room.
Unprotected penetrations in fire-resistance-rated construction found in building sprinkler room; spray foam used to fill holes.
Feb 2, 2026Fire
Approval Status: Disapproved. Next inspection scheduled on or after 3/4/2026.
Penetrations in fire-resistance-rated construction found in building sprinkler room; improper use of spray foam to fill holes.
Missing documentation for 2025 quarterly inspections, 5-year internal pipe inspection, and annual forward flow. Additionally, an escutcheon ring is missing in the laundry room of building D.
Oct 6, 2025Inspection
The document set includes a cover letter from a subsequent follow-up inspection (Completion Date 12/03/2025) confirming that all deficiencies listed in the Statement of Deficiencies (66402) and 69544 were corrected.
Facility failed to ensure 1 of 4 staff (Staff C) completed the second step of TB testing within the required timeframe.
Facility failed to ensure staff (Staff D and F) completed valid in-person CPR/First Aid training.
Facility failed to ensure 1 of 2 staff (Staff F) had a valid biennial Washington State background check, resulting in a lapse of 68 days.
Facility failed to ensure 2 of 4 staff (Staff B and D) completed TB testing within three days of hire.
Facility failed to maintain courtyard fence at the required 72-inch height; sections were missing or broken.
Facility failed to maintain hot water temperatures between 105 F and 120 F in B-Cottage; readings were as low as 66.6 F.
Facility failed to disclose that an LPN/RN were no longer on-site and failed to notify residents of changes in service availability.
Facility failed to submit background check authorization forms for 2 of 6 staff (Staff B and C) within one business day of hire.
Jul 24, 2025Investigation
Follow-up inspection on 08/15/2025 confirmed no deficiencies and noted that previous deficiencies (WAC 388-78A-2371-3, 2371-2, 2371-1) were corrected.
The facility failed to investigate, document, and institute preventative measures for two incidents where a resident eloped by climbing through a window.
May 14, 2025Investigation
Follow-up inspection on 08/04/2025 found no new deficiencies. Investigative report also mentions investigation into allegations of poor communication, bruising, and broken teeth, which were either addressed via in-service training or found to be unsubstantiated.
The facility failed to provide intermittent nursing services for a resident with a MRSA-infected wound. Wound care was performed by an unqualified staff member (Nursing Assistant) rather than a licensed nurse, placing the resident at risk of harm.
Apr 8, 2025Enforcement$400.00Report
This is a recurring citation previously cited on April 28, 2022, and March 19, 2024. A civil fine of $400.00 was imposed.
The licensee failed to ensure one resident received all their medications as prescribed, placing the resident at risk for health complications.
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit carepartnersliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Bethany at Silver Lake
1.2 miNursing Home · Everett, WA
South Pointe Assisted Living
2.1 miAssisted Living · Everett, WA
Vineyard Park at North Creek
3.8 miAssisted Living · Bothell, WA
Madison Post Acute
4.1 miNursing Home · Everett, WA
Madison Villa
4.1 miAssisted Living · Everett, WA
Everett Esf
4.2 mienhanced_services · Everett, WA