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Nursing HomeMedicaid

The Cottage Extended Care

Strong Medicare quality ratings; families often praise warm, compassionate, and attentive staff. Still worth an in-person visit.

7707 South Memorial Drive, Tulsa, OK 74133176 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.9/5

based on 141 Google reviews

5
4
3
2
1
The Cottage Extended Care Nursing Home in Tulsa, OK — Street View
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What this means for your family

The Parke is highly regarded for its vibrant activity calendar and compassionate, family-oriented staff. However, families should be aware of recent, more critical reviews regarding hygiene and staff turnover; we recommend scheduling an unannounced tour to observe the current cleanliness and staffing atmosphere firsthand.

Google Reviews

Google Reviews

141 reviews on Google
The Cottage Extended Care (The Parke) is widely praised for its warm, family-like atmosphere and dedicated staff who prioritize resident engagement and emotional well-being. Families frequently highlight the cleanliness of the facility, the variety of activities provided, and the responsiveness of leadership, though a few recent reviews raise serious concerns regarding hygiene and staff management.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean8.0Activities10.0MedsN/AMemory8.0Comms9.0Value8.0

Strengths

  • Warm, compassionate, and attentive staff
  • Clean and well-maintained facility
  • Engaging and diverse activity programming
  • Strong, involved leadership team

Concerns

  • COVID-19 management and outbreak handling (mentioned by 2 reviewers)
  • Allegations of poor hygiene and pest issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(4)'19(2)'21(22)'23(14)'25(1)'26(6)

Distribution · 144 analyzed

5
138
4
3
3
0
2
1
1
2
17 reviews posted between Oct 6, 2020Oct 9, 2020 · 17 were 5-star
10 reviews posted between Apr 19, 2022Apr 22, 2022 · 10 were 5-star
10 reviews posted between Nov 16, 2020Nov 19, 2020 · 10 were 5-star

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given that the facility has a 2-star CMS staffing rating, could you walk me through how you ensure consistent, high-quality attention for each resident throughout the day?
  • 2I’ve read wonderful things about your activity programming; could you share what a typical week of engagement looks like for someone with my family member's interests?
  • 3How has the facility updated its infection control and outbreak management protocols over the last year to ensure residents remain safe and healthy?
  • 4I noticed some past concerns regarding facility maintenance; what is your current process for ensuring rooms and common areas remain clean and pest-free?
  • 5With a 2-star CMS health inspection rating, what specific steps is your leadership team taking to address recent deficiencies and improve your overall quality of care?
  • 6I see that you engage with families online; how do you typically communicate with families regarding changes in a resident's health or facility-wide updates?

Personalized based on this facility's data


Key Review Excerpts

My mother, Jeanette, lived at the Parke for about 7 years. Being a “social butterfly” she loved the interaction with other residents and staff. It was obvious that her safety and well-being were premier, but having fun and making sure she was busy, out and about and entertained was also important.

Long-term resident's family · 2020★★☆☆☆

The food is excellent which really adds to overall quality of life. The mini kitchen in each apartment is something you don't see at other facilities. It's not something you use often but makes a wonderful transition from one's personal home to the assisted living environment.

Resident's family · 2020★★★★★

The staff contacts me if anything happens that they think I need to know. The facility has lots of different activities during the weekdays from about 10 AM to 4 PM. They keep my mom busy!!

Resident's family · 2023★★★★★
Source: 141 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.19hrs
26%
Registered nurses for medical care
Total Nursing
3.94hrs
96%
All nurses + aides combined
Staff Turnover
81%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

9

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility72.2%
Worse than Avg
Here
72.2%
US
93.4%
OK
90.6%
Tulsa
83.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility81.1%
Worse than Avg
Here
81.1%
US
95.5%
OK
94.6%
Tulsa
93.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility2.6%
Better than Avg
Here
2.6%
US
15.3%
OK
14.7%
Tulsa
13.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.2%
Better than Avg
Here
13.2%
US
19.5%
OK
25.4%
Tulsa
22.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
12.1%
OK
3.3%
Tulsa
3.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility15.2%
Worse than Avg
Here
15.2%
US
4.9%
OK
4.9%
Tulsa
5.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility40.8%
Worse than Avg
Here
40.8%
US
79.8%
OK
74.1%
Tulsa
69.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility65.6%
Worse than Avg
Here
65.6%
US
81.8%
OK
75.0%
Tulsa
69.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.5%
Worse than Avg
Here
2.5%
US
1.6%
OK
1.8%
Tulsa
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (7.2)
6 complaint-triggered

This facility has concerning complaint-triggered deficiencies, with families reporting issues that led to findings of abuse/neglect violations and dignity problems. The main recurring problem areas are fire safety systems, resident protection from abuse and neglect, and basic care quality including respiratory care and daily living assistance. While the facility has provided correction dates for all deficiencies, the pattern of families filing complaints about serious care issues warrants careful consideration during any visit.

May 30, 2025Complaint
1
0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jan 9, 2025Routine
8
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Nov 29, 2023Complaint
1
0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Sep 15, 2023Routine
7
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0912Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Sep 15, 2023Complaint
4
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Dec 2, 2021Routine
12
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0570Potential for harm · PatternCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

0685Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Cottage Extended Care

Organization Type

for profit

Ownership & Management

Owners

Cox, Steven

Owner

Key personnel

Cox, StevenW-2 Managing EmployeeCox, StevenOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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