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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 141 Google reviews
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The Cottage Extended Care has a middle-range Medicare overall rating. Strengths include warm, compassionate, and attentive staff. Some reviewers note concerns about covid-19 management and outbreak handling (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
The Cottage Extended Care (The Parke) is widely praised for its warm, family-like atmosphere and dedicated staff who prioritize resident engagement and emotional well-being. Families frequently highlight the cleanliness of the facility, the variety of activities provided, and the responsiveness of leadership, though a few recent reviews raise serious concerns regarding hygiene and staff management.
Quality Themes
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Distribution · 144 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“My mother, Jeanette, lived at the Parke for about 7 years. Being a “social butterfly” she loved the interaction with other residents and staff. It was obvious that her safety and well-being were premier, but having fun and making sure she was busy, out and about and entertained was also important.”
“The food is excellent which really adds to overall quality of life. The mini kitchen in each apartment is something you don't see at other facilities. It's not something you use often but makes a wonderful transition from one's personal home to the assisted living environment.”
“The staff contacts me if anything happens that they think I need to know. The facility has lots of different activities during the weekdays from about 10 AM to 4 PM. They keep my mom busy!!”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
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Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning complaint-triggered deficiencies, with families reporting issues that led to findings of abuse/neglect violations and dignity problems. The main recurring problem areas are fire safety systems, resident protection from abuse and neglect, and basic care quality including respiratory care and daily living assistance. While the facility has provided correction dates for all deficiencies, the pattern of families filing complaints about serious care issues warrants careful consideration during any visit.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
The Cottage Extended Care
for profit
Owners
Cox, Steven
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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141 reviews from families & visitors
Official Website
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