The Cottage Extended Care
Strong Medicare quality ratings; families often praise warm, compassionate, and attentive staff. Still worth an in-person visit.
based on 141 Google reviews

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What this means for your family
The Parke is highly regarded for its vibrant activity calendar and compassionate, family-oriented staff. However, families should be aware of recent, more critical reviews regarding hygiene and staff turnover; we recommend scheduling an unannounced tour to observe the current cleanliness and staffing atmosphere firsthand.
Google Reviews
Google Reviews
141 reviews on Google“The Cottage Extended Care (The Parke) is widely praised for its warm, family-like atmosphere and dedicated staff who prioritize resident engagement and emotional well-being. Families frequently highlight the cleanliness of the facility, the variety of activities provided, and the responsiveness of leadership, though a few recent reviews raise serious concerns regarding hygiene and staff management.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive staff
- Clean and well-maintained facility
- Engaging and diverse activity programming
- Strong, involved leadership team
Concerns
- COVID-19 management and outbreak handling (mentioned by 2 reviewers)
- Allegations of poor hygiene and pest issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 144 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that the facility has a 2-star CMS staffing rating, could you walk me through how you ensure consistent, high-quality attention for each resident throughout the day?
- 2I’ve read wonderful things about your activity programming; could you share what a typical week of engagement looks like for someone with my family member's interests?
- 3How has the facility updated its infection control and outbreak management protocols over the last year to ensure residents remain safe and healthy?
- 4I noticed some past concerns regarding facility maintenance; what is your current process for ensuring rooms and common areas remain clean and pest-free?
- 5With a 2-star CMS health inspection rating, what specific steps is your leadership team taking to address recent deficiencies and improve your overall quality of care?
- 6I see that you engage with families online; how do you typically communicate with families regarding changes in a resident's health or facility-wide updates?
Personalized based on this facility's data
Key Review Excerpts
“My mother, Jeanette, lived at the Parke for about 7 years. Being a “social butterfly” she loved the interaction with other residents and staff. It was obvious that her safety and well-being were premier, but having fun and making sure she was busy, out and about and entertained was also important.”
“The food is excellent which really adds to overall quality of life. The mini kitchen in each apartment is something you don't see at other facilities. It's not something you use often but makes a wonderful transition from one's personal home to the assisted living environment.”
“The staff contacts me if anything happens that they think I need to know. The facility has lots of different activities during the weekdays from about 10 AM to 4 PM. They keep my mom busy!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning complaint-triggered deficiencies, with families reporting issues that led to findings of abuse/neglect violations and dignity problems. The main recurring problem areas are fire safety systems, resident protection from abuse and neglect, and basic care quality including respiratory care and daily living assistance. While the facility has provided correction dates for all deficiencies, the pattern of families filing complaints about serious care issues warrants careful consideration during any visit.
May 30, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 9, 2025Routine8
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 29, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Sep 15, 2023Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 15, 2023Complaint4
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Dec 2, 2021Routine12
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
The Cottage Extended Care
for profit
Ownership & Management
Owners
Cox, Steven
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
141 reviews from families & visitors
Official Website
Visit theparke.net
Medicare data downloads
Original nursing home datasets
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