The Ching Villas
Strong Medicare quality ratings; families often praise highly skilled physical and occupational therapy teams. Still worth an in-person visit.
based on 31 Google reviews
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What this means for your family
The Villas offers high-quality physical and occupational therapy that can be very beneficial for recovery. However, families must be prepared to be highly involved advocates, as communication with administrative staff and responsiveness to patient needs are frequently cited as major weaknesses.
Google Reviews
Google Reviews
31 reviews on Google“The Ching Villas receives highly polarized feedback, with many families praising the facility as a clean, resort-like environment with excellent physical and occupational therapy teams. However, a significant number of reviewers report severe communication breakdowns, unresponsive administrative staff, and long wait times for nursing assistance, which have led to negative experiences for several families.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled physical and occupational therapy teams
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Professional and welcoming leadership
Concerns
- Poor communication and lack of responsiveness to phone calls (mentioned by 9 reviewers)
- Slow response times to patient buzzers and requests (mentioned by 4 reviewers)
- Lack of coordination and follow-through by administrative staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the current staffing levels being a strong point, how do you ensure that the high level of care translates into quick response times when a resident needs assistance?
- 2I noticed some concerns regarding communication; what is your standard process for keeping families updated on their loved one's daily status and any changes in health?
- 3Given the focus on physical and occupational therapy here, how are these sessions integrated into a resident's daily schedule to ensure they stay active and engaged?
- 4What specific protocols are in place to ensure accuracy and safety in medication management for residents with complex health needs?
- 5Since administrative coordination is vital for a smooth experience, who would be our primary point of contact for addressing questions or concerns once our family member moves in?
- 6How does the facility address the health inspection findings to ensure that the environment remains safe and high-quality for all 163 residents?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff, including admin staff, doctors, nurses, nurse aides, physical therapists, occupational therapists, social workers, food service workers, cleaning staff, etc, all work hard to provide the best care for their guests.”
“The Villas provides exceptional care! DON is hands-on and leads a fantastic nursing team that is compassionate and attentive. The therapists are knowledgeable and supportive.”
“I was constantly having to reach out and call, and often my calls were not returned or taken seriously. The staff were not communicative with myself or each other, and I was educating THEM about their patient.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents who got a urinary tract infection
Residents with pressure sores (bedsores)
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Ching Villas has a concerning pattern with 46 deficiencies across 6 surveys, including 9 complaint-triggered violations where families filed reports about care problems. Most recurring issues involve care planning, medication management, and resident safety, with problems persisting across multiple years. Two recent deficiencies remain uncorrected with no correction plan, raising red flags about resident safety and care planning quality.
Jan 16, 2026Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 16, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 9, 2025Complaint5
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 13, 2024Routine16
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
May 23, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 22, 2023Routine13
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Ownership & Operations
Who Operates This Facility
The Ching Villas
for profit
Chain Affiliation
Ohana Pacific Management Co.
6 facilities nationwide
Chain avg rating: 3.7/5 · Rank 2 of 6
Ownership & Management
Owners
Ohana Pacific Management Company INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit thevillashawaii.com
Medicare data downloads
Original nursing home datasets
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