The Care Center of Honolulu
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 64 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Below average in HI · Meets national RN staffing standard · Above recommended total nurse staffing · $8,018 in fines
What this means for your family
This facility is highly regarded for its warm, family-like culture and effective rehabilitation programs. However, families should be aware of consistent reports regarding understaffing and delays in call-light response times. We strongly recommend asking management about current staffing ratios for the specific shift your loved one will be on and observing the floor during a weekend or evening visit.
Google Reviews
Google Reviews
64 reviews on Google“The Care Center of Honolulu receives high praise for its dedicated, friendly staff and welcoming environment, with many families noting that nurses and CNAs treat residents like family. However, there is a recurring pattern of concern regarding chronic understaffing, which leads to long wait times for call lights and delays in medication administration. While many visitors appreciate the recent renovations and clean facilities, some reviewers point to an aging building and inconsistent care quality during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and CNA staff
- Engaging activities and recreation programs
- Welcoming, family-like atmosphere
- Effective rehabilitation and therapy services
Concerns
- Chronic understaffing leading to long response times (mentioned by 4 reviewers)
- Inconsistent medication management and administration (mentioned by 2 reviewers)
- Aging facility infrastructure and maintenance issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to feedback online; how do you incorporate that family input into your daily operations?
- 2With the facility having some older infrastructure, what is your current plan for ongoing maintenance and room upgrades to ensure resident comfort?
- 3Given that some families have mentioned occasional delays in call-bell response times, what protocols do you have in place to ensure staff are available when residents need them most?
- 4Since medication management is a top priority for us, could you walk us through the steps your nursing team takes to ensure accuracy and consistency during administration?
- 5We love that your residents enjoy such a vibrant activity program; could you share a few highlights of the upcoming recreational schedule for this month?
- 6How does your nursing team coordinate with local medical providers to handle urgent health changes or emergencies for residents?
Personalized based on this facility's data
Key Review Excerpts
“When there is a problem, they listen and try to help fix the problem instead of covering it up. I like their honesty from the directors to the nurses to the concierge to the people who arrange transportation for him.”
“The nursing staff took care of Tracy as if she was a family member. Whenever I wanted a cup of coffee, I was accommodated. The therapist whipped her back into shape and counseling staff took the time to keep us informed about everything we needed to know.”
“The staff here do not just tend to your needs but they also are like a part of your family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies, with families filing reports that triggered 10 inspections. The most persistent problems involve infection control, medication management, and care planning, which continue appearing across multiple surveys from 2023 to 2025. Notably, one recent infection control issue remains uncorrected with no correction plan. While most deficiencies show correction dates, the repeated nature of similar problems suggests ongoing quality challenges families should carefully evaluate before considering placement.
Dec 24, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 19, 2025Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Aug 15, 2024Routine20
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 3, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 10, 2023Routine19
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Egress Deficiencies
Meet other general requirements.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 10, 2023Complaint7
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Aug 15, 2024
$8,018
Ownership & Operations
Who Operates This Facility
The Care Center of Honolulu
for profit
Ownership & Management
Owners
Park Marino Convalescent Center, INC.
Owner · Organization
Darley, Suzanne
Owner (parent company)
Eber, Jeanne
Owner (parent company)
Rodgers, Marcia
Owner (parent company)
Scherman, David
Owner (parent company)
Casparis, Lauren
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit ccoh.us
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Avalon Care Center - Honolulu, LLC
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