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Nursing HomeMedicaid Investigative

The Care Center of Honolulu

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

1900 Bachelot Street, Liliha - Kapalama · Honolulu, HI 96817182 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 64 Google reviews

5
4
3
2
1
The Care Center of Honolulu Nursing Home in Honolulu, HI — Street View
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0/ 10
none Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Below average in HI · Meets national RN staffing standard · Above recommended total nurse staffing · $8,018 in fines

Source: Medicare data

What this means for your family

This facility is highly regarded for its warm, family-like culture and effective rehabilitation programs. However, families should be aware of consistent reports regarding understaffing and delays in call-light response times. We strongly recommend asking management about current staffing ratios for the specific shift your loved one will be on and observing the floor during a weekend or evening visit.

Google Reviews

Google Reviews

64 reviews on Google
The Care Center of Honolulu receives high praise for its dedicated, friendly staff and welcoming environment, with many families noting that nurses and CNAs treat residents like family. However, there is a recurring pattern of concern regarding chronic understaffing, which leads to long wait times for call lights and delays in medication administration. While many visitors appreciate the recent renovations and clean facilities, some reviewers point to an aging building and inconsistent care quality during night shifts.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean8.0Activities9.0Meds3.0MemoryN/AComms7.0Value8.0

Strengths

  • Warm, attentive nursing and CNA staff
  • Engaging activities and recreation programs
  • Welcoming, family-like atmosphere
  • Effective rehabilitation and therapy services

Concerns

  • Chronic understaffing leading to long response times (mentioned by 4 reviewers)
  • Inconsistent medication management and administration (mentioned by 2 reviewers)
  • Aging facility infrastructure and maintenance issues (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.02019(1)4.72022(17)4.82023(19)4.32024(20)5.02025(5)

Distribution · 62 analyzed

5
52
4
4
3
1
2
1
1
4
13 reviews posted between Feb 27, 2024Feb 28, 2024 · 13 were 5-star
13 reviews posted between Nov 1, 2022Nov 2, 2022 · 12 were 5-star
11 reviews posted between Nov 21, 2023Nov 25, 2023 · 11 were 5-star

How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that you are very active in responding to feedback online; how do you incorporate that family input into your daily operations?
  • 2With the facility having some older infrastructure, what is your current plan for ongoing maintenance and room upgrades to ensure resident comfort?
  • 3Given that some families have mentioned occasional delays in call-bell response times, what protocols do you have in place to ensure staff are available when residents need them most?
  • 4Since medication management is a top priority for us, could you walk us through the steps your nursing team takes to ensure accuracy and consistency during administration?
  • 5We love that your residents enjoy such a vibrant activity program; could you share a few highlights of the upcoming recreational schedule for this month?
  • 6How does your nursing team coordinate with local medical providers to handle urgent health changes or emergencies for residents?

Personalized based on this facility's data


Key Review Excerpts

When there is a problem, they listen and try to help fix the problem instead of covering it up. I like their honesty from the directors to the nurses to the concierge to the people who arrange transportation for him.

Long-term resident's family · 2022★★★★

The nursing staff took care of Tracy as if she was a family member. Whenever I wanted a cup of coffee, I was accommodated. The therapist whipped her back into shape and counseling staff took the time to keep us informed about everything we needed to know.

Rehab patient's spouse · 2023★★★★★

The staff here do not just tend to your needs but they also are like a part of your family.

Family member · 2022★★★★★
Source: 64 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.57hrs
OK
Registered nurses for medical care
Total Nursing
4.67hrs
OK
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

6

measures

Mixed Results

5

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility37.1%
Worse than Avg
Here
37.1%
US
15.3%
HI
22.0%
Honolulu
22.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.0%
Better than Avg
Here
7.0%
US
19.5%
HI
8.6%
Honolulu
7.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.1%
Mixed vs Avgs
Here
2.1%
US
12.1%
HI
1.2%
Honolulu
0.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.1%
Worse than Avg
Here
21.1%
US
14.4%
HI
16.4%
Honolulu
15.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.5%
Worse than Avg
Here
23.5%
US
19.4%
HI
17.6%
Honolulu
18.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.6%
Mixed vs Avgs
Here
9.6%
US
15.4%
HI
11.3%
Honolulu
9.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility78.0%
Worse than Avg
Here
78.0%
US
79.7%
HI
84.7%
Honolulu
84.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.9%
Better than Avg
Here
83.9%
US
81.8%
HI
82.8%
Honolulu
81.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Mixed vs Avgs
Here
1.2%
US
1.6%
HI
1.0%
Honolulu
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

20deficiencies
1penalties
Well above state avg (10.4)
10 complaint-triggered
$8,018 in fines

This facility has a concerning pattern of recurring deficiencies, with families filing reports that triggered 10 inspections. The most persistent problems involve infection control, medication management, and care planning, which continue appearing across multiple surveys from 2023 to 2025. Notably, one recent infection control issue remains uncorrected with no correction plan. While most deficiencies show correction dates, the repeated nature of similar problems suggests ongoing quality challenges families should carefully evaluate before considering placement.

Dec 24, 2025Complaint
1
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 19, 2025Complaint
1
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Aug 15, 2024Routine
20
0585Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0732Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0847Potential for harm · IsolatedCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 3, 2024Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 10, 2023Routine
19
0342Potential for harm · Widespread

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0200Potential for harm · PatternCorrected

Egress Deficiencies

Meet other general requirements.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 10, 2023Complaint
7
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Federal Penalties

Fine

Aug 15, 2024

$8,018

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Care Center of Honolulu

Organization Type

for profit

Ownership & Management

Owners

Park Marino Convalescent Center, INC.

Owner · Organization

100%

Darley, Suzanne

Owner (parent company)

27%

Eber, Jeanne

Owner (parent company)

14%

Rodgers, Marcia

Owner (parent company)

27%

Scherman, David

Owner (parent company)

8%

Casparis, Lauren

Owner (parent company)

Key personnel

Albers, DennisOfficer / DirectorCasparis, LaurenOfficer / DirectorDarley, SuzanneOfficer / DirectorEber, JeanneOfficer / DirectorFendel, CraigOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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