Woodcrest Commons
Reviewer concerns include poor administrative communication and follow-up (mentioned by 3 reviewers) — investigate before committing.
based on 13 Google reviews
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What this means for your family
While some families report excellent, personalized care from individual staff members, there is a recurring pattern of administrative instability and poor communication regarding intake and billing. When touring, we strongly recommend asking for a clear, written breakdown of all financial requirements and meeting the current management team to assess their responsiveness before committing.
Google Reviews
Google Reviews
13 reviews on Google“Woodcrest Commons presents a polarized experience for families, with recent reviews highlighting either exceptional, personalized care or significant administrative failures. While some families praise specific staff members for their warmth and responsiveness, others report serious concerns regarding management turnover, poor communication during the intake process, and financial transparency.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive individual staff members
- Helpful front desk personnel
- Supportive transition process for some residents
Concerns
- Poor administrative communication and follow-up (mentioned by 3 reviewers)
- Frequent management and staff turnover (mentioned by 2 reviewers)
- Lack of transparency regarding financial/billing requirements (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that administrative follow-up can sometimes be a challenge; what is the best way for our family to stay in the loop regarding my loved one's care and any updates from management?
- 2Given that staff consistency is so important for residents, how does the leadership team work to support the staff and ensure stability in the caregiving roles here?
- 3Could you walk us through the billing and financial agreement process to ensure we have full transparency and understand exactly what is included in the monthly rate?
- 4I see that the front desk team is often praised for being helpful; how do they coordinate with the clinical staff when a resident has an urgent medical need or a sudden change in health?
- 5What does a typical day look like for a resident here, and how do you encourage participation in activities to ensure everyone feels engaged and comfortable?
- 6We value cleanliness and a well-maintained environment; could you show us your current process for daily housekeeping and how you ensure high standards are met throughout the facility?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Woodcrest Commons have made my mom’s transition to assisted living incredibly smooth and comforting. From checking in regularly, bringing broth when she wasn’t feeling well, to helping with things like misplaced chargers benefits—they’ve gone above and beyond.”
“The facility director, Athena and caseworker, Shadajah have always been available for questions and quick to offer solutions!”
“They change the administrator very frequently nobody can give you on time information and have no bi lingual staff to help with spanish speaking residents needs.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
16 violations from 7 inspections
Sep 22, 2025Complaint
Resident services
Resident services
Environmental standards
Food service
Oct 31, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Jun 18, 2024Complaint
Resident services
Food service
Resident services
Food service
Admission standards
Personnel
Jun 18, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Dec 12, 2023Other
Records and reports
Sep 11, 2023Complaint
Admission standards
Admission standards
Resident services
Resident services
Jul 25, 2023Complaint
Resident services
Ownership & Operations
Who Operates This Facility
Depaul Adult Care Communities, INC.
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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