The Bluffs Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 83 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (13 vs median 6)
Bottom 25% in MS · Critically understaffed (RN) · Worst in NEXION HEALTH chain · $8,000 in fines
What this means for your family
The facility is highly regarded for its smooth admissions process and helpful administrative staff, making it a strong choice for initial placement. However, families should be vigilant regarding daily nursing care; we recommend conducting unannounced visits and asking specific questions about how the facility monitors hygiene and prevents bedsores, as these have been recurring concerns.
Google Reviews
Google Reviews
83 reviews analyzed“The Bluffs Rehabilitation and Healthcare Center receives highly polarized feedback, with many families praising the admissions process and specific staff members like Celeste Norris for their kindness and efficiency. However, there are serious, recurring allegations from residents and family members regarding neglect, poor hygiene, disrespectful staff behavior, and difficulty reaching the facility by phone. Prospective families should weigh the strong administrative support during intake against significant concerns regarding daily nursing care and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly praised admissions and intake support
- Helpful and professional administrative staff
- Effective physical therapy services
- Compassionate individual staff members
Concerns
- Neglect and poor hygiene (bedsores, lack of showers) (mentioned by 4 reviewers)
- Disrespectful or unprofessional staff behavior (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on improving facility standards, what specific protocols have been implemented to ensure consistent hygiene and daily personal care for residents?
- 2I noticed the facility has a 3-star staffing rating; how do you ensure that communication remains consistent and accessible for families who have difficulty reaching staff by phone?
- 3With physical therapy being a noted strength here, how do you integrate those rehabilitation services into the daily routine of residents who aren't in formal therapy sessions?
- 4How does your team manage medication administration to ensure accuracy and timely delivery for residents with complex health needs?
- 5What steps are taken to foster a respectful and supportive environment among the staff, and how do you address concerns if a family member feels their loved one isn't being treated with the expected level of care?
- 6In the event of a medical emergency, what is your specific process for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff has been knowledgeable and extremely helpful. Leaving a loved one is a daunting task. The staff at The Bluffs let us leave in the knowledge that she will be well cared for.”
“I would like to commend Michelle Wooten for her observation and quick response to the needs of my brother in law when he returned to the facility after being discharged from the hospital. As a result of her commitment to her clients, my brother in law was able to get the treatment he needed and is now on his way to recovery.”
“The staff is rude. They never answered the phone one day. They answered the phone. They had a conversation almost a hour. They forgot they picked up the phone then she said oh I’m sorry I was on the other end hung up. They never answered the phone. they can never give you updates on your loved one the nurse always busy she always going to call you back.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents with depression symptoms
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant quality concerns with multiple families filing complaints that triggered 10 of the 26 total deficiencies found across five surveys. The most recurring problems involve care planning, resident safety and protection from harm, and communication with families about transfers and bed holds. While the facility has corrected most issues, the pattern of repeated deficiencies in care planning and the concerning number of complaint-driven investigations suggest ongoing challenges with basic care standards.
Feb 10, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 23, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 25, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Jan 9, 2025Routine6
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jan 9, 2025Complaint6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 26, 2023Routine4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Oct 26, 2023
$4,000
Fine
Oct 26, 2023
$4,000
Payment Denial
Oct 26, 2023
2-day denial
Ownership & Operations
Who Operates This Facility
The Bluffs Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Nexion Health
52 facilities nationwide
Chain avg rating: 2.3/5 · Rank 33 of 51 (Worst)
Ownership & Management
Owners
Nexion Health of Ohi INC
Owner · Organization
Nexion Health Leasing, INC.
Owner (parent company) · Organization
Nexion Health, INC.
Owner (parent company) · Organization
Bolt, Bretton
Owner (parent company)
Kirley, Francis
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit nexion-health.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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