Kitsap Tenant Support Services INC (olympic Peninsula)
Reviewer concerns include unreliable caregiver scheduling and frequent last-minute cancellations (mentioned by 2 reviewers) — investigate before committing.
based on 10 Google reviews
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What this means for your family
While some individual caregivers are highly regarded, the company struggles with consistent scheduling and administrative reliability. Families should be aware that multiple clients have reported frequent last-minute cancellations, so it is essential to have a backup plan for care coverage.
Google Reviews
Google Reviews
10 reviews on Google“Kitsap Tenant Support Services Inc. receives significant criticism regarding unreliable scheduling and poor administrative communication, with clients reporting frequent last-minute cancellations of caregivers. While some individual staff members are praised for being friendly and hardworking, the overall experience is marred by persistent organizational failures in the office.”
Quality Themes
Tap a score for detailsStrengths
- Individual staff members described as friendly and hardworking
- Specific staff members noted for professional service
Concerns
- Unreliable caregiver scheduling and frequent last-minute cancellations (mentioned by 2 reviewers)
- Poor administrative and office staff performance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Could you walk me through the process for scheduling caregivers to ensure that shifts are consistently covered and reliable for my family member?
- 2What steps is the management team taking to improve administrative responsiveness and ensure families can easily reach the office when needed?
- 3Since individual staff members are often praised for being hardworking, how do you support your team to ensure that high level of care remains consistent across all shifts?
- 4How does your team handle communication with families regarding schedule changes or updates to a resident's care plan?
- 5What does a typical day look like for residents in terms of social engagement and daily activities within the supported living environment?
- 6In the event of a medical concern or an emergency, what is your protocol for notifying family members and coordinating with outside healthcare providers?
Personalized based on this facility's data
Key Review Excerpts
“Repeatedly care giver scheduled would not show up. Sub care givers included. Several different instances of care givers being unperfessional. Seems like office staff or scheduler did not care about my needs as a client.”
“I've been with this company since 2011 and the schedulers screw up my schedule on a regular basis and I am really getting tired of this And now it seems it's getting worse they scheduled the caregivers and then they call either the day before or on the day the worker is suppose to be working with me and say that their unavailable”
“Friendly, professional, helpful, and hardworking. Brittney is amazeballs!”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Oct 29, 2024Inspection
A separate follow-up letter dated 09/16/2025 indicates that all deficiencies cited in this report were corrected.
Provider failed to update Individual Instruction and Support Plans (IISP) for a client regarding diabetes management, physical therapy home exercise programs, and skin integrity/repositioning needs.
Provider failed to ensure safety requirements were met for one client by blocking an emergency window exit with a dresser.
Provider failed to maintain written documentation showing health care service providers' instructions were followed, specifically regarding physical therapy exercises.
Apr 26, 2023Investigation
The report references complaint numbers 66623 and 72956 related to a client death. A follow-up inspection on 02/26/2024 found these deficiencies corrected.
Provider failed to develop or provide a specific bowel protocol policy or training, which prevented necessary health intervention for a client.
Provider failed to ensure staff followed medical orders for constipation treatment, leading to fecal impaction and emergency hospitalization.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit kitsaptenantsupportservicesinc.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
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