Terrace of St Cloud, the
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 21 Google reviews
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What this means for your family
While the facility is often described as clean and welcoming, there are recurring, serious reports of neglect and failure to monitor medical conditions. If you choose this facility, you must be prepared to be highly involved in your loved one's daily care and advocacy, as staffing levels appear inconsistent and responsiveness to urgent needs is a major concern.
Google Reviews
Google Reviews
21 reviews analyzed“The Terrace of St. Cloud receives highly polarized feedback, with some visitors praising the cleanliness and friendly staff, while others report severe neglect and dangerous lapses in medical care. Families have raised alarming concerns regarding residents being left soiled for hours, dehydration, and a lack of responsiveness to urgent medical needs. Prospective families should be aware of the significant inconsistency in the quality of care provided by the staff.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Welcoming atmosphere
- Attentive nursing staff (reported by some)
Concerns
- Neglect of basic hygiene and resident cleanliness (mentioned by 3 reviewers)
- Inadequate staffing levels leading to slow response times (mentioned by 3 reviewers)
- Failure to monitor or address urgent medical issues (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; could you show us around the common areas and the resident rooms?
- 2With the nursing team being so busy, what specific protocols are in place to ensure that call lights are answered quickly and no resident's needs are missed?
- 3How does the nursing staff monitor for sudden changes in a resident's medical condition or urgent health issues during the night shifts?
- 4Can you tell us more about how medications are managed and double-checked to ensure everything is administered accurately and on time?
- 5What does a typical daily schedule look like for residents, and what kind of social activities or outings are available to keep everyone engaged?
- 6We'd love to know more about the dining experience—could you describe the meal planning process and how much input residents have in their food choices?
Personalized based on this facility's data
Key Review Excerpts
“My mother was all wet and the bed was also wet and dirty since she had dropped part of the breakfast on the bed and the floor was very dirty and full of old food.”
“My mom called me the other day saying she didn’t feel good and the staff was refusing to check her bp or her sugar until later in the evening after her medicine. I had to call and threaten them just for them to check her which I had to call 5 times.”
“They almost killed my father. After discovering that my father had not eaten any food or water for at least three days we had to urgently return him to the hospital where they diagnosed severe dehydration.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
1
measures
8
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about The Terrace of St Cloud, triggering seven deficiencies including concerns about abuse and neglect prevention and reporting. The facility shows recurring problems with care planning, accident prevention, and infection control across multiple surveys from 2021 to 2025. While all deficiencies have reported correction dates, the pattern of repeated issues in core care areas suggests ongoing challenges with maintaining consistent quality standards.
Nov 5, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 24, 2025Routine5
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 24, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 31, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Aug 24, 2023Routine3
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Aug 24, 2023Complaint1
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Federal Penalties
Fine
Jul 24, 2024
$8,512
Ownership & Operations
Who Operates This Facility
Terrace of St Cloud, the
for profit
Ownership & Management
Owners
Sc Ltc Holdings LLC
Owner · Organization
Tapia, Jill
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit terraceofstcloud.com
Medicare data downloads
Original nursing home datasets
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