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Nursing HomeMedicaid

Aviata at St Cloud

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

4641 Old Canoe Creek Road, Saint Cloud, FL 34769120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 97 Google reviews

5
4
3
2
1
Aviata at St Cloud Nursing Home in Saint Cloud, FL — Street View
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What this means for your family

While the facility has a dedicated staff member who receives consistent praise for improving the resident experience, the history of serious allegations regarding neglect and hygiene is concerning. We strongly recommend that families conduct an unannounced visit and specifically inspect the cleanliness of the rooms and the responsiveness of the nursing staff before making a decision.

Google Reviews

Google Reviews

97 reviews analyzed
Aviata at St. Cloud (formerly Plantation Bay and Aspire) receives highly polarized feedback, with a significant divide between glowing praise for specific staff members and severe allegations of neglect. While many families and residents highlight the kindness and attentiveness of the Director of Patient Experience, others report critical failures including poor hygiene, medication mismanagement, and slow response times. Families should be aware that the facility has undergone multiple name changes and leadership transitions, which may contribute to the inconsistency in care quality.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean2.0Activities8.0Meds2.0MemoryN/AComms3.0Value2.0

Strengths

  • Attentive and compassionate individual staff members
  • Effective physical therapy department
  • Engaging activities and social events
  • Strong advocacy from the Director of Patient Experience

Concerns

  • Neglect and lack of basic hygiene (bathing, toileting) (mentioned by 7 reviewers)
  • Poor communication and difficulty reaching staff (mentioned by 4 reviewers)
  • Unsanitary conditions and pest issues (mentioned by 3 reviewers)
  • Medication errors or over-sedation concerns (mentioned by 3 reviewers)
  • Understaffing leading to slow response times (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'17(5)'19(5)'21(3)'23(3)'25(22)'26(27)

Distribution

5
56
4
3
3
0
2
3
1
27

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the Director of Patient Experience is very active in responding to feedback; how does that role help bridge the communication gap for families who have trouble reaching staff?
  • 2Given the recent focus on staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily hygiene and toileting needs?
  • 3I’ve read great things about your physical therapy department; how do you integrate those active, engaging programs into the daily routine for residents who might be less mobile?
  • 4What steps is the facility currently taking to address the recent concerns regarding building cleanliness and pest control to ensure a comfortable environment for residents?
  • 5With medication management being a priority for our family, could you walk us through your current process for double-checking dosages to prevent errors?
  • 6How do you ensure that the high level of compassion shown by individual staff members is consistent across all shifts, especially during the busier evening or weekend hours?

Personalized based on this facility's data


Key Review Excerpts

The entire staff was consistently friendly, kind, and knowledgeable, ensuring that both my father and our family felt supported at every step. They didn’t just take care of my dad, they truly cared about him.

Rehab patient's family · 2024★★★★★

My mom was at the St Cloud location for 2.5days in rehab. She came in walking, talking and conversing, unfortunately in less than 24 hours after 8 left my mom Saturday evening, Sunday morning my mom left in a stretcher because she was unable to stand, she was very weak unable to speak and converse.

Rehab patient's family · 2024☆☆☆☆

Filthy and run down disgusting facility! Poop has been on my mother's toilet for days, all of the walls in the facility have drip marks on them with only god knows what type of fluid.

Long-term resident's family · 2022☆☆☆☆
Source: 97 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.47hrs
62%
Registered nurses for medical care
Total Nursing
3.44hrs
84%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

1

measures

Mixed Results

6

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
19.4%
FL
11.5%
Osceola
17.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
15.4%
FL
8.7%
Osceola
6.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
FL
98.1%
Osceola
99.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.1%
Mixed vs Avgs
Here
13.1%
US
19.5%
FL
15.0%
Osceola
12.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.4%
Mixed vs Avgs
Here
7.4%
US
12.1%
FL
4.1%
Osceola
1.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.4%
Mixed vs Avgs
Here
9.4%
US
14.4%
FL
9.1%
Osceola
13.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.8%
Better than Avg
Here
94.8%
US
81.8%
FL
94.8%
Osceola
94.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.4%
Mixed vs Avgs
Here
89.4%
US
79.7%
FL
94.7%
Osceola
89.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.6%
Worse than Avg
Here
2.6%
US
1.6%
FL
1.5%
Osceola
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
7penalties
Well below state avg (7.3)
22 complaint-triggered
$103,362 in fines

This facility has a concerning pattern with 22 complaint-triggered deficiencies out of 37 total, indicating multiple families have filed reports about problems. The most recurring issues involve abuse and neglect reporting failures, resident rights violations, and care planning deficiencies. While all deficiencies show correction dates, the high volume of recent complaints through 2024-2025 suggests ongoing quality concerns that families should carefully consider when evaluating this facility.

Oct 10, 2025Complaint
1
0610MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Apr 10, 2025Routine
3
0584ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222MinorCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Feb 18, 2025Complaint
3
0867ModerateCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0585MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Dec 10, 2024Complaint
3
0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 19, 2024Complaint
5
0689ModerateCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0694ModerateCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0695ModerateCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0607MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Jun 20, 2024Complaint
6
0600ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0686ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0550ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0842ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

May 17, 2024

$60,060

Fine

Jan 8, 2024

$4,938

Fine

Jan 2, 2024

$4,587

Fine

Dec 11, 2023

$11,538

Fine

Nov 20, 2023

$3,147

Fine

Oct 30, 2023

$7,342

Fine

May 18, 2023

$11,750

Ownership & Operations

Who Operates This Facility

Owner / Operator

Aviata at St Cloud

Organization Type

for profit

Chain Affiliation

Chain Name

Aviata Health Group

Chain Size

52 facilities nationwide

Chain avg rating: 2.1/5 · Rank 7 of 52

Ownership & Management

Owners

541 Old Canoe Creek Rd Opco Parent LLC

Owner · Organization

541 Old Canoe Creek Rd Opco Holdco LLC

Owner (parent company) · Organization

Dagan, Amitai

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Goldberger, Abraham

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Goldberger, Faigy

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Herskowitz, Eliezer

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Herskowitz, Yaakov

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Travitsky, Aaron

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Freund, NochumOfficer / DirectorFreund, NochumManagerMishra, AbhishekManagerRichardson, BreannaManagerAspire Mgt LLCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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