Aviata at St Cloud
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 97 Google reviews

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What this means for your family
While the facility has a dedicated staff member who receives consistent praise for improving the resident experience, the history of serious allegations regarding neglect and hygiene is concerning. We strongly recommend that families conduct an unannounced visit and specifically inspect the cleanliness of the rooms and the responsiveness of the nursing staff before making a decision.
Google Reviews
Google Reviews
97 reviews analyzed“Aviata at St. Cloud (formerly Plantation Bay and Aspire) receives highly polarized feedback, with a significant divide between glowing praise for specific staff members and severe allegations of neglect. While many families and residents highlight the kindness and attentiveness of the Director of Patient Experience, others report critical failures including poor hygiene, medication mismanagement, and slow response times. Families should be aware that the facility has undergone multiple name changes and leadership transitions, which may contribute to the inconsistency in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate individual staff members
- Effective physical therapy department
- Engaging activities and social events
- Strong advocacy from the Director of Patient Experience
Concerns
- Neglect and lack of basic hygiene (bathing, toileting) (mentioned by 7 reviewers)
- Poor communication and difficulty reaching staff (mentioned by 4 reviewers)
- Unsanitary conditions and pest issues (mentioned by 3 reviewers)
- Medication errors or over-sedation concerns (mentioned by 3 reviewers)
- Understaffing leading to slow response times (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the Director of Patient Experience is very active in responding to feedback; how does that role help bridge the communication gap for families who have trouble reaching staff?
- 2Given the recent focus on staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily hygiene and toileting needs?
- 3I’ve read great things about your physical therapy department; how do you integrate those active, engaging programs into the daily routine for residents who might be less mobile?
- 4What steps is the facility currently taking to address the recent concerns regarding building cleanliness and pest control to ensure a comfortable environment for residents?
- 5With medication management being a priority for our family, could you walk us through your current process for double-checking dosages to prevent errors?
- 6How do you ensure that the high level of compassion shown by individual staff members is consistent across all shifts, especially during the busier evening or weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff was consistently friendly, kind, and knowledgeable, ensuring that both my father and our family felt supported at every step. They didn’t just take care of my dad, they truly cared about him.”
“My mom was at the St Cloud location for 2.5days in rehab. She came in walking, talking and conversing, unfortunately in less than 24 hours after 8 left my mom Saturday evening, Sunday morning my mom left in a stretcher because she was unable to stand, she was very weak unable to speak and converse.”
“Filthy and run down disgusting facility! Poop has been on my mother's toilet for days, all of the walls in the facility have drip marks on them with only god knows what type of fluid.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
1
measures
6
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 22 complaint-triggered deficiencies out of 37 total, indicating multiple families have filed reports about problems. The most recurring issues involve abuse and neglect reporting failures, resident rights violations, and care planning deficiencies. While all deficiencies show correction dates, the high volume of recent complaints through 2024-2025 suggests ongoing quality concerns that families should carefully consider when evaluating this facility.
Oct 10, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Apr 10, 2025Routine3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Feb 18, 2025Complaint3
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 10, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 19, 2024Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jun 20, 2024Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
May 17, 2024
$60,060
Fine
Jan 8, 2024
$4,938
Fine
Jan 2, 2024
$4,587
Fine
Dec 11, 2023
$11,538
Fine
Nov 20, 2023
$3,147
Fine
Oct 30, 2023
$7,342
Fine
May 18, 2023
$11,750
Ownership & Operations
Who Operates This Facility
Aviata at St Cloud
for profit
Chain Affiliation
Aviata Health Group
52 facilities nationwide
Chain avg rating: 2.1/5 · Rank 7 of 52
Ownership & Management
Owners
541 Old Canoe Creek Rd Opco Parent LLC
Owner · Organization
541 Old Canoe Creek Rd Opco Holdco LLC
Owner (parent company) · Organization
Dagan, Amitai
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Faigy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Herskowitz, Eliezer
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Herskowitz, Yaakov
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Travitsky, Aaron
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
97 reviews from families & visitors
Official Website
Visit centers.aviatahg.com
Medicare data downloads
Original nursing home datasets
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