Solaris Healthcare Osceola
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 160 Google reviews
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What this means for your family
This facility has a strong rehab team and many staff members who are highly praised for their compassion. However, because multiple reviewers have reported critical lapses in medical care and communication, especially on weekends, we strongly advise you to visit during off-hours and ask specific questions about their weekend staffing ratios and emergency escalation protocols.
Google Reviews
Google Reviews
160 reviews analyzed“Solaris Healthcare Osceola receives highly polarized feedback, with many families praising the compassionate, attentive nursing and rehab staff who go above and beyond to make residents feel at home. However, a significant number of reviewers report serious concerns regarding neglect, understaffing, and poor communication, particularly during weekends and night shifts. Families considering this facility should be aware of these inconsistencies in care quality and the potential for communication breakdowns.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy programs
- Clean and well-maintained facility environment
- Welcoming and professional front desk reception
Concerns
- Chronic understaffing leading to slow response times (mentioned by 7 reviewers)
- Neglect or lack of proper medical attention (mentioned by 6 reviewers)
- Poor communication with family members regarding patient status (mentioned by 4 reviewers)
- Inadequate care during weekends and night shifts (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the front desk team values a warm welcome; how do you ensure that same level of professional communication extends to updates for family members regarding a resident's status?
- 2Since many families appreciate the attentive nursing care here, what specific protocols are in place to ensure that same high quality of care is maintained during the night shifts and over the weekends?
- 3With the facility being so well-maintained and clean, what kind of daily activities or social programs are available to keep residents engaged and active in the common areas?
- 4How does the clinical team manage medication administration to ensure accuracy and safety for every resident?
- 5In the event of a medical emergency during the late evening or overnight hours, what is the immediate process for ensuring a resident receives prompt and specialized attention?
- 6What specific specialized programming or environmental supports are currently in place to support the unique needs of residents in your memory care unit?
Personalized based on this facility's data
Key Review Excerpts
“The shortness of staff is really trying on the residents and the staff, especially on the weekends. Way too many call-outs.”
“My mother was admitted to the facility for back fractures rehab. Day 1 she was left in bed with no call button, so she could not even go to the bathroom. Nasty Lady named Lisa ignored my complaints when I called and hung up the phone.”
“My husband completed his 100 days last month & we made the transition for him to return home. Nurses have come to check on him & he is getting some physical therapy at home. Solaris has called me a few times to check up on him and our family to see how we are doing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
1
measures
6
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A family filed a complaint leading to a recent deficiency for accident hazards and supervision, which has been corrected. The facility has 9 total deficiencies across safety systems, medical care, and fire safety equipment. Most issues were from 2021 and appear corrected, though recent problems with accident prevention and backup power systems suggest ongoing maintenance challenges that families should discuss during visits.
Nov 21, 2024Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 31, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 22, 2021Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Oct 31, 2024
$2,584
Fine
Oct 31, 2024
$16,452
Ownership & Operations
Who Operates This Facility
Solaris Healthcare Osceola
for profit
Chain Affiliation
Solaris Healthcare
22 facilities nationwide
Chain avg rating: 3.8/5 · Rank 12 of 22
Ownership & Management
Owners
Osceola Snf Operations Holdings LLC
Owner · Organization
Klein, Solomon
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
160 reviews from families & visitors
Official Website
Visit solarishealthcare.org
Medicare data downloads
Original nursing home datasets
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