Avante at St Cloud INC
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 91 Google reviews

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What this means for your family
While recent renovations and specific staff members have earned praise for providing compassionate care, the facility has a recurring pattern of inconsistent responsiveness and delays in physical therapy. If you choose this facility, we strongly recommend that a family member remains highly involved in daily care, monitors therapy schedules, and maintains direct communication with the social work team to ensure needs are met.
Google Reviews
Google Reviews
91 reviews analyzed“Avante at St. Cloud presents a polarized experience, with some families praising the recent facility renovations and compassionate nursing staff, while others report severe neglect and poor quality of care. Critical concerns include inconsistent responsiveness to patient needs, hygiene issues, and significant delays in physical therapy for rehabilitation patients. Families should be aware that experiences appear highly dependent on individual staff interactions and the specific unit.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Modern, clean, and well-maintained facility
- Effective physical therapy programs
- Helpful and responsive social work team
Concerns
- Significant delays or complete lack of physical therapy for rehab patients (mentioned by 4 reviewers)
- Poor hygiene, including dirty showers and soiled linens (mentioned by 4 reviewers)
- Unresponsive staff and slow call-button response times (mentioned by 5 reviewers)
- Poor quality, cold, or unappetizing food (mentioned by 4 reviewers)
- Loss or mishandling of personal belongings and clothing (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that physical therapy is a key part of your rehab program, how do you ensure consistent scheduling and prevent delays for residents?
- 2Could you walk me through your current protocols for housekeeping and laundry to ensure that personal living spaces and linens are kept consistently clean?
- 3With staffing being a top priority, what is your process for monitoring call-button response times to ensure residents receive timely assistance?
- 4I noticed the dining experience is an area you are looking to improve; what steps are you taking to enhance the quality and temperature of the meals served?
- 5How do you manage the tracking and labeling of personal belongings to ensure that clothing and items don't go missing?
- 6Since communication is a focus for your team, what is the best way for family members to stay updated on their loved one's daily care and medical progress?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team pushed me in the best way possible and helped me get back on my feet quickly. Meals were good, and the facility itself was well-maintained and peaceful.”
“My grandmother went there after a stroke for rehab. The process to get her there from St Cloud Hospital was seamless. Admissions was on it and had a room ready.”
“I’m not getting changed enough and my bed has ants in it and when I hit the call button Betty turn it off and when I do get a cna and ask to get changed I’m told wait for shift change.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents with depression symptoms
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring challenges across multiple areas, with 24 deficiencies spanning three surveys from 2021-2024. The most frequent issues involve resident assessment and care planning, quality of care including respiratory and pain management, and resident rights protections. A family filed a complaint about pain management in 2024. While all deficiencies were reportedly corrected, the pattern shows persistent problems requiring ongoing attention in fundamental care areas.
Aug 15, 2024Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 15, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
May 4, 2023Routine7
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Jun 17, 2021Routine5
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Ownership & Operations
Who Operates This Facility
Avante at St Cloud INC
for profit
Chain Affiliation
Avante Centers
11 facilities nationwide
Chain avg rating: 2.7/5 · Rank 3 of 11 (Best)
Ownership & Management
Owners
Ag Holdings, INC.
Owner · Organization
Debbie Klurman 1994 Trust
Owner (parent company) · Organization
Deena Klurman Kranz 2000 Trust
Owner (parent company) · Organization
Mona Mizrachi 1994 Trust
Owner (parent company) · Organization
Sisel Klurman 2001 Revocable Trust
Owner (parent company) · Organization
Ben-aviv, Zipora
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
91 reviews from families & visitors
Official Website
Visit avantecenters.com
Medicare data downloads
Original nursing home datasets
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