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Nursing HomeMedicaid Investigative

Terrace at Solarbron the

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1701 Mcdowell Rd, Westside · Evansville, IN 4771291 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 105 Google reviews

5
4
3
2
1
Terrace at Solarbron the Nursing Home in Evansville, IN — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low staffing rating (2/5 stars)
  • High staff turnover (72%)
  • High RN turnover (77%)

Below average in IN · Below recommended RN staffing · Very high staff turnover · Below chain average · No penalties on record

Source: Medicare data

What this means for your family

Solarbron offers a beautiful environment and highly effective rehab services, making it a strong contender for short-term recovery. However, the recurring reports of neglect and understaffing in assisted living and memory care are serious red flags. If you consider this facility, conduct unannounced visits and ask specifically about the nurse-to-resident ratio on the unit where your loved one will reside.

Google Reviews

Google Reviews

105 reviews on Google
Solarbron is a large, scenic campus that offers a continuum of care, with many families praising the beautiful grounds and the dedication of specific staff members. However, there is a stark divide in experiences; while many report excellent rehab and independent living, others describe critical failures in assisted living and memory care, including severe understaffing, poor hygiene, and communication breakdowns.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean4.0Activities9.0Meds2.0Memory3.0Comms3.0ValueN/A

Strengths

  • Beautiful, well-maintained campus and grounds
  • Highly effective physical and occupational therapy teams
  • Compassionate and attentive individual staff members
  • Strong admissions and marketing support

Concerns

  • Severe understaffing leading to delayed care (mentioned by 7 reviewers)
  • Poor hygiene and lack of basic care (soiled linens, dirty floors) (mentioned by 5 reviewers)
  • Inadequate communication with family members (mentioned by 4 reviewers)
  • Poor quality or inappropriate food/dietary management (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'18(2)'20(1)'22(4)'24(44)'26(7)

Distribution · 108 analyzed

5
88
4
3
3
0
2
3
1
14
30 reviews posted between Nov 6, 2024Nov 7, 2024 · 28 were 5-star

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility has a beautiful campus; how do you ensure that same level of attention to detail is maintained inside the resident living areas and rooms?
  • 2With staffing levels being a common topic in the industry, what specific protocols do you have in place to ensure residents receive timely assistance when they call for help?
  • 3I see your team is very active in responding to feedback online; how do you typically handle communication with families when a concern arises regarding a loved one's daily care?
  • 4Given the high praise for your physical and occupational therapy teams, how do they coordinate with the nursing staff to ensure a resident's progress is consistent throughout the day?
  • 5Could you walk me through how the dietary team manages specific nutritional needs and how you ensure residents are satisfied with the quality of their meals?
  • 6In the event of a medical emergency or a sudden change in a resident's health, what is your process for notifying family members and coordinating with their primary care physicians?

Personalized based on this facility's data


Key Review Excerpts

The Occupational Therapy and Physical Therapy staff is top notch. They were kind, pleasant and very knowledgeable.

Rehab patient · 2022★★★★★

My father was left in his own waste in his room before, and on his last day, they banged his head against the wall when trying to move him, without an apology.

Memory care family member · 2021★★☆☆☆

The quality of care at Solarbron depends on where you live. The independent living section... is great. However, the assisted living section needs improvement. The facilities were run down and not clean.

Assisted living family member · 2024★★☆☆☆
Source: 105 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
70%
Registered nurses for medical care
Total Nursing
3.48hrs
85%
All nurses + aides combined
Staff Turnover
69%
Lower is better (< 30% = good)
RN Turnover
55%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.7%
Better than Avg
Here
3.7%
US
12.1%
IN
24.8%
Vanderburgh
19.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
IN
93.6%
Vanderburgh
85.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
14.4%
IN
11.4%
Vanderburgh
13.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
15.3%
IN
13.0%
Vanderburgh
16.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.0%
Worse than Avg
Here
26.0%
US
19.4%
IN
23.8%
Vanderburgh
25.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
IN
95.4%
Vanderburgh
94.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.4%
Better than Avg
Here
96.4%
US
81.8%
IN
81.5%
Vanderburgh
67.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.1%
Better than Avg
Here
96.1%
US
79.8%
IN
79.0%
Vanderburgh
66.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
IN
1.3%
Vanderburgh
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
Well above state avg (7.6)
8 complaint-triggered

This facility shows concerning patterns with families filing complaints about daily care assistance and failure to properly notify families about resident conditions. The most frequent issues involve environmental safety and cleanliness, fire safety systems, and medication management, with these problems recurring across multiple surveys from 2022 to 2024. While all deficiencies show correction dates, the persistence of similar issues suggests ongoing challenges with maintaining standards consistently.

Mar 3, 2026Routine
21
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0500Potential for harm · WidespreadCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0605Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0300Potential for harm · PatternCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Mar 3, 2026Complaint
2
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 10, 2025Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Feb 20, 2025Complaint
1
0635Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

Dec 10, 2024Routine
8
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Dec 10, 2024Complaint
1
0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Terrace at Solarbron the

Organization Type

government

Chain Affiliation

Chain Name

Cardon & Associates

Chain Size

20 facilities nationwide

Chain avg rating: 3.8/5 · Rank 14 of 20

Ownership & Management

Owners

Good Samaritan Hospital

Owner · Organization

100%

Key personnel

Crowe, RobinManaging Control - Governing BodySchuckman, MatthewOfficer / DirectorMclin, RobertOfficer / DirectorThacker, AdamOfficer / DirectorCardon and Associates INCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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