Park Terrace Village
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 56 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (7 vs median 6)
- High staff turnover (60%)
- High RN turnover (54%)
Below average in IN · Below recommended RN staffing · Above average staffing · Below chain average · No penalties on record
What this means for your family
Park Terrace Village is highly regarded for its physical therapy and engaging social activities, making it a strong candidate for short-term rehabilitation. However, families should be vigilant regarding clinical oversight; we recommend asking specifically about current nurse-to-patient ratios and how the facility ensures timely responses to call lights during weekends and night shifts.
Google Reviews
Google Reviews
56 reviews on Google“Park Terrace Village receives high praise for its therapy department and friendly, compassionate staff who treat residents like family. However, several families have reported serious concerns regarding chronic understaffing, slow response times to call lights, and lapses in basic medical care. While many visitors find the facility clean and welcoming, others have noted inconsistent cleanliness and communication issues.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Warm, compassionate nursing and support staff
- Clean and well-decorated facility
- Active and engaging social calendar
Concerns
- Chronic understaffing leading to slow call light response (mentioned by 4 reviewers)
- Poor communication with family members regarding patient status (mentioned by 3 reviewers)
- Inconsistent medical care and failure to follow procedures (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is the best way for families to stay in the loop regarding their loved one's daily health status and care plan updates?
- 2Given the importance of timely assistance, could you walk me through your current process for managing call lights and ensuring residents get the help they need promptly?
- 3I’ve heard wonderful things about your physical therapy team and social calendar; how do you balance those active programs with the need for consistent, individualized medical care?
- 4Could you explain how your nursing team ensures that medication management and medical procedures are followed consistently for every resident?
- 5With the facility having several recent state citations, what specific improvements or new protocols has leadership implemented to enhance the quality of care and safety for residents?
- 6What does a typical day look like for a resident here, and how do you encourage participation in your social activities for those who might be a bit more reserved?
Personalized based on this facility's data
Key Review Excerpts
“My father stayed here for roughly 4 months and the care is very lacking. His call light and button would be on for hours before anyone came to help.”
“My brother has been there 3 months and hasn't had his catheter changed. When he asks they say they don't have any. Now he's in the hospital with a UTI.”
“The therapy department provides top notch support for all residents. All of the nursing staff are kind, caring, and a great asset to this company.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Park Terrace Village shows recurring problems with infection control appearing across multiple inspections, including seven complaint-triggered investigations where families reported concerns. The facility has persistent issues with medication management, food service safety, and infection prevention, with infection control deficiencies appearing in nearly every survey from 2022 through 2024. While all violations show correction dates, the repeated nature of these core safety issues suggests ongoing operational challenges families should carefully consider.
Nov 18, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 10, 2025Routine6
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 3, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 21, 2024Routine13
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 12, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Dec 14, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Park Terrace Village
nonprofit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 80 of 91
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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