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Nursing HomeMedicaid

Surrey Place St Lukes Hospital Skilled Nursing

Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.

14701 Olive Blvd, Chesterfield, MO 63017130 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 58 Google reviews

5
4
3
2
1
Surrey Place St Lukes Hospital Skilled Nursing Nursing Home in Chesterfield, MO — Street View
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What this means for your family

While some patients report successful rehabilitation, the facility has a concerning pattern of reports regarding clinical negligence and staff unresponsiveness. If you choose this facility, it is critical that you or a family member remain present to advocate for the patient and monitor their care, especially regarding medication and hygiene.

Google Reviews

Google Reviews

58 reviews on Google
Surrey Place at St. Luke's presents a highly polarized experience for families, with some praising the rehabilitation therapy and specific staff members, while others report severe neglect and dangerous clinical incompetence. Multiple reviewers have raised alarms regarding unresponsiveness to call lights, poor hygiene, and a lack of basic medical knowledge among nursing staff. Families should be aware that while some patients report successful recovery, there is a consistent pattern of complaints regarding patient safety and staff negligence.

Quality Themes

Tap a score for details
Food7.0Staff3.0Clean6.0Activities7.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Specific, highly-rated nursing and support staff
  • Clean and well-maintained facility environment
  • Responsive front desk and administrative personnel

Concerns

  • Unresponsive to call lights and patient needs (mentioned by 6 reviewers)
  • Staff negligence and lack of empathy (mentioned by 7 reviewers)
  • Inadequate medical care and clinical errors (mentioned by 5 reviewers)
  • Understaffing leading to poor patient outcomes (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'11(1)'16(1)'18(3)'20(2)'22(5)'24(3)'26(13)

Distribution · 64 analyzed

5
31
4
3
3
1
2
0
1
29

How They Respond to Reviews

63%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given that you have a 5-star staffing rating, how do you ensure that staff are consistently available to respond to call lights and resident requests in a timely manner?
  • 2I noticed some concerns regarding communication and medication management; what specific protocols do you have in place to ensure families are kept informed and that medications are administered accurately?
  • 3With your strong reputation for physical and occupational therapy, how are these programs integrated into a resident's daily routine to promote independence?
  • 4How does your leadership team address feedback or concerns raised by families, and what is your process for ensuring those issues are resolved effectively?
  • 5In the event of a medical emergency or a sudden change in a resident's health status, what is the specific chain of command and communication process for notifying the family?
  • 6I see that you actively engage with online feedback; how do you use that family input to improve the daily care and empathy levels provided by your staff?

Personalized based on this facility's data


Key Review Excerpts

The Nursing care has been very responsive and compassionate. They addressed all my concerns in a timely manor. I have not waited for anything.

Rehab patient · 2021★★★★★

My dad was not even in this place for a week before he passed away. They are very short staffed, don't answer call lights for such a long time.

Long-term resident's family · 2024☆☆☆☆

Can you imagine your life depends on timely breathing treatments but the staff are not pulmonary nurses and some have zero idea how to give a breathing treatment.

Long-term resident's family · 2025☆☆☆☆
Source: 58 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
2.37hrs
OK
Registered nurses for medical care
Total Nursing
6.03hrs
OK
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
32%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MO
16.7%
St. louis
19.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility2.9%
Better than Avg
Here
2.9%
US
19.4%
MO
17.9%
St. louis
18.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.9%
Better than Avg
Here
2.9%
US
14.4%
MO
19.1%
St. louis
15.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility94.9%
Better than Avg
Here
94.9%
US
93.4%
MO
84.4%
St. louis
83.1%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility11.7%
Worse than Avg
Here
11.7%
US
4.9%
MO
4.7%
St. louis
5.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility23.1%
Mixed vs Avgs
Here
23.1%
US
19.5%
MO
25.4%
St. louis
16.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.5%
Better than Avg
Here
97.5%
US
79.7%
MO
63.5%
St. louis
64.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
81.8%
MO
65.9%
St. louis
62.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
MO
2.2%
St. louis
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (12.0)
4 complaint-triggered

This facility has concerning patterns with medication management issues appearing in multiple recent surveys, including repeated medication errors that prompted family complaints. The most recent inspections in 2024 identified problems across medication management, nursing staff competency, food safety, and fire safety systems. While the facility has correction dates for most deficiencies, the recurrence of medication errors and four complaint-triggered deficiencies suggest ongoing care quality concerns that families should investigate thoroughly before choosing this facility.

Sep 11, 2024Complaint
1
0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Aug 1, 2024Routine
11
0726Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0351Potential for harm · Pattern

Smoke Deficiencies

Install an approved automatic sprinkler system.

0521Potential for harm · Pattern

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

Aug 1, 2024Complaint
3
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Dec 21, 2022Routine
3
0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Aug 22, 2019Routine
4
0923Potential for harm · PatternCorrected

Environmental Deficiencies

Have enough outside ventilation via a window or mechanical ventilation, or both.

0930Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper storage of liquid oxygen.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Surrey Place St Lukes Hospital Skilled Nursing

Organization Type

nonprofit

Ownership & Management

Owners

St Lukes Episcopal-Presbyterian Hospital

Owner · Organization

Key personnel

Eaker, NormanManaging Control - Governing BodyEdwards, JasonManaging Control - Governing BodyGlotzbach, EdwardManaging Control - Governing BodyMaritz, CynthiaManaging Control - Governing BodyPrice, DavidManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

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