Surrey Place St Lukes Hospital Skilled Nursing
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 58 Google reviews

Watch Surrey Place St Lukes Hospital Skilled Nursing
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While some patients report successful rehabilitation, the facility has a concerning pattern of reports regarding clinical negligence and staff unresponsiveness. If you choose this facility, it is critical that you or a family member remain present to advocate for the patient and monitor their care, especially regarding medication and hygiene.
Google Reviews
Google Reviews
58 reviews on Google“Surrey Place at St. Luke's presents a highly polarized experience for families, with some praising the rehabilitation therapy and specific staff members, while others report severe neglect and dangerous clinical incompetence. Multiple reviewers have raised alarms regarding unresponsiveness to call lights, poor hygiene, and a lack of basic medical knowledge among nursing staff. Families should be aware that while some patients report successful recovery, there is a consistent pattern of complaints regarding patient safety and staff negligence.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Specific, highly-rated nursing and support staff
- Clean and well-maintained facility environment
- Responsive front desk and administrative personnel
Concerns
- Unresponsive to call lights and patient needs (mentioned by 6 reviewers)
- Staff negligence and lack of empathy (mentioned by 7 reviewers)
- Inadequate medical care and clinical errors (mentioned by 5 reviewers)
- Understaffing leading to poor patient outcomes (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that you have a 5-star staffing rating, how do you ensure that staff are consistently available to respond to call lights and resident requests in a timely manner?
- 2I noticed some concerns regarding communication and medication management; what specific protocols do you have in place to ensure families are kept informed and that medications are administered accurately?
- 3With your strong reputation for physical and occupational therapy, how are these programs integrated into a resident's daily routine to promote independence?
- 4How does your leadership team address feedback or concerns raised by families, and what is your process for ensuring those issues are resolved effectively?
- 5In the event of a medical emergency or a sudden change in a resident's health status, what is the specific chain of command and communication process for notifying the family?
- 6I see that you actively engage with online feedback; how do you use that family input to improve the daily care and empathy levels provided by your staff?
Personalized based on this facility's data
Key Review Excerpts
“The Nursing care has been very responsive and compassionate. They addressed all my concerns in a timely manor. I have not waited for anything.”
“My dad was not even in this place for a week before he passed away. They are very short staffed, don't answer call lights for such a long time.”
“Can you imagine your life depends on timely breathing treatments but the staff are not pulmonary nurses and some have zero idea how to give a breathing treatment.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with medication management issues appearing in multiple recent surveys, including repeated medication errors that prompted family complaints. The most recent inspections in 2024 identified problems across medication management, nursing staff competency, food safety, and fire safety systems. While the facility has correction dates for most deficiencies, the recurrence of medication errors and four complaint-triggered deficiencies suggest ongoing care quality concerns that families should investigate thoroughly before choosing this facility.
Sep 11, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 1, 2024Routine11
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Aug 1, 2024Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 21, 2022Routine3
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 22, 2019Routine4
Environmental Deficiencies
Have enough outside ventilation via a window or mechanical ventilation, or both.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper storage of liquid oxygen.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Ownership & Operations
Who Operates This Facility
Surrey Place St Lukes Hospital Skilled Nursing
nonprofit
Ownership & Management
Owners
St Lukes Episcopal-Presbyterian Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit stlukessurreyplace.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Westchester House, the
< 1 miNursing Home · Chesterfield, MO
Mason Pointe Care Center
1.4 miNursing Home · Chesterfield, MO
Creve Coeur Manor
3.3 miNursing Home · Saint Louis, MO
Country Villa Wellness & Rehabilitation
3.3 miNursing Home · Creve Coeur, MO
Athene Nursing and Rehabilitation
3.4 miNursing Home · Town and Country, MO
Nhc Healthcare, St Charles
5.6 miNursing Home · Saint Charles, MO