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Nursing HomeMedicaid

Delmar Gardens of Chesterfield

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

14855 North Outer 40 Road, Chesterfield, MO 63017227 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 54 Google reviews

5
4
3
2
1
Delmar Gardens of Chesterfield Nursing Home in Chesterfield, MO — Street View
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What this means for your family

While the facility has a dedicated rehab team that some families appreciate, the frequency of reports regarding neglect, hygiene failures, and pest issues is alarming. I strongly advise you to conduct unannounced visits during weekends or evenings and speak directly with current residents' families to verify if these systemic issues have been addressed.

Google Reviews

Google Reviews

54 reviews on Google
Delmar Gardens of Chesterfield receives highly polarized feedback, with recent reviews highlighting significant concerns regarding neglect, hygiene, and reliance on agency staff. While some patients report positive experiences with short-term rehabilitation and specific staff members, many families describe a facility where basic needs like hygiene, timely call-light response, and cleanliness are frequently unmet.

Quality Themes

Tap a score for details
Food4.0Staff3.0Clean2.0ActivitiesN/AMeds2.0Memory2.0Comms2.0Value1.0

Strengths

  • Effective short-term rehabilitation therapy
  • Some dedicated and compassionate individual staff members
  • Warm and inviting facility atmosphere

Concerns

  • Neglect and poor hygiene (unresponsive to call lights, failure to change soiled linens) (mentioned by 9 reviewers)
  • Heavy reliance on agency staff leading to inconsistent care (mentioned by 3 reviewers)
  • Pest issues (cockroaches and bed bugs) (mentioned by 3 reviewers)
  • Unprofessional or dismissive management/administration (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'16(4)'18(3)'20(3)'22(5)'24(13)'26(9)

Distribution · 56 analyzed

5
21
4
3
3
1
2
2
1
29

How They Respond to Reviews

57%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the warmth of the atmosphere here; could you tell us more about how you foster that inviting environment for new residents?
  • 2With the success you've had in short-term rehabilitation, what does the transition plan look like for a resident moving from rehab back into long-term care?
  • 3How do you ensure consistent, high-quality care and personal attention for residents, especially when managing staff schedules and call light response times?
  • 4What specific protocols are in place to maintain the highest standards of cleanliness and hygiene in the resident rooms and common areas?
  • 5Could you walk us through the communication process between the nursing staff, the administration, and family members regarding daily care and medication updates?
  • 6What does a typical day of social activities and dining look like for the residents here?

Personalized based on this facility's data


Key Review Excerpts

The staff leaves the residence in Urine until the end of their shift they don’t get The residence out of bed... they don’t care for the elderly people don’t send your love ones here, please.

Former staff member · 2024☆☆☆☆

The first day, she appeared to be drugged up and she couldn't stay awake. The second day she was found in bed and had not been changed. Her bed was soaked with urine.

Family member · 2025☆☆☆☆

My mother was in this facility for rehabilitation after a fall... we as her family had to call a ambulance 4 times do to breathing problems each time she was kept by the hospital do pneumonia 3 times and RSV.

Long-term resident's family · 2021☆☆☆☆
Source: 54 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.25hrs
34%
Registered nurses for medical care
Total Nursing
3.98hrs
97%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
65%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility63.9%
Worse than Avg
Here
63.9%
US
93.4%
MO
84.4%
St. louis
83.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
12.1%
MO
16.7%
St. louis
19.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.2%
Better than Avg
Here
14.2%
US
19.5%
MO
25.4%
St. louis
16.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility88.5%
Worse than Avg
Here
88.5%
US
95.5%
MO
90.9%
St. louis
91.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility12.6%
Better than Avg
Here
12.6%
US
19.4%
MO
17.9%
St. louis
18.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility13.0%
Better than Avg
Here
13.0%
US
14.4%
MO
19.1%
St. louis
15.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility49.7%
Worse than Avg
Here
49.7%
US
81.8%
MO
65.9%
St. louis
63.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility59.2%
Worse than Avg
Here
59.2%
US
79.7%
MO
63.5%
St. louis
65.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
MO
2.2%
St. louis
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
1penalties
Near state avg (12.0)
21 complaint-triggered
$17,160 in fines

Delmar Gardens has significant deficiency patterns across multiple surveys, with families filing complaints that triggered 19 violations. The facility repeatedly struggles with medication management, fire safety systems, and resident assessment processes, with some issues like sprinkler maintenance and infection control persisting across surveys from 2021 to 2025, suggesting ongoing operational challenges that warrant careful consideration.

Aug 6, 2025Routine
14
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 10, 2025Complaint
4
0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Feb 15, 2024Routine
9
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0351Potential for harm · Pattern

Smoke Deficiencies

Install an approved automatic sprinkler system.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0569Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

Feb 15, 2024Complaint
14
0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Jun 30, 2023Complaint
3
0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 22, 2021Routine
25
0918Potential for harm · Widespread

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0770Potential for harm · PatternCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Jun 30, 2023

$17,160

Ownership & Operations

Who Operates This Facility

Owner / Operator

Delmar Gardens of Chesterfield

Organization Type

for profit

Chain Affiliation

Chain Name

Delmar Gardens

Chain Size

13 facilities nationwide

Chain avg rating: 3.0/5 · Rank 6 of 13

Ownership & Management

Owners

Delmar Gardens Enterprises INC

Owner · Organization

100%

Gabe Grossberg and George Grossberg, Trustees of the Henry and Barbara

Owner (parent company) · Organization

8%

George Grossberg and Gabe Grossberg, Trustees of the Henry and Barbara

Owner (parent company) · Organization

8%

Goldberg-Nom LLC

Owner (parent company) · Organization

25%

Non-Gst Family Trust Est U/w of Israel Goldberg Fbo Janice Bitanski

Owner (parent company) · Organization

6%

Non-Gst Family Trust Established U/w of Israel Goldberg Fbo Harry Zvi

Owner (parent company) · Organization

6%

Non-Gstfamily Trust Est U/w Israel Goldberg Fbo Diane Fredman

Owner (parent company) · Organization

6%

Grossberg, Gabe

Owner (parent company)

16%

Grossberg, George

Owner (parent company)

11%

Key personnel

Marx, KennethW-2 Managing EmployeeNallabelli, KavithaW-2 Managing EmployeeGrossberg, GabeOfficer / DirectorMarx, KennethOfficer / DirectorOppenheimer, HowardOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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