Mason Pointe Care Center
Strong Medicare quality ratings; families often praise compassionate and dedicated long-term staff. Still worth an in-person visit.
based on 51 Google reviews
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What this means for your family
This facility offers strong rehabilitation services and a clean environment, but the recurring reports of understaffing are a significant concern. If you choose this facility, you must be prepared to be an active advocate for your loved one, specifically monitoring medication administration and response times to ensure their needs are met.
Google Reviews
Google Reviews
51 reviews on Google“Mason Pointe Care Center (operating as Garden View Care Center of Chesterfield) receives highly polarized feedback, with many families praising the compassionate, long-tenured staff and effective rehabilitation services. However, significant concerns regarding chronic understaffing, medication management errors, and slow response times for basic resident needs are frequently cited by dissatisfied families. Prospective families should be aware that while the facility is often described as clean and welcoming, there are recurring reports of neglect and organizational failures that require active family advocacy.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated long-term staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Supportive administrative communication
Concerns
- Chronic understaffing leading to neglect (mentioned by 7 reviewers)
- Medication management and timing errors (mentioned by 2 reviewers)
- Slow response times for call lights/bathroom assistance (mentioned by 3 reviewers)
- Billing inaccuracies and administrative oversight (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the facility having a 4-star staffing rating, how do you ensure consistent coverage and timely responses when residents need assistance with daily tasks like using the restroom?
- 2I noticed that medication management is a priority for our family; what specific protocols do you have in place to ensure medications are administered accurately and on time?
- 3Given the feedback regarding administrative communication, what is the best way for families to stay updated on billing or care plan changes to ensure everything remains accurate?
- 4Could you walk me through a typical day for a resident here, and how do you encourage social engagement among the 63 residents to keep them active and connected?
- 5How does your team handle medical emergencies or urgent health changes during evening and weekend hours when administrative staff may not be on-site?
- 6I appreciate that your team is active in responding to feedback online; how do you use that input to continuously improve the daily experience for your residents?
Personalized based on this facility's data
Key Review Excerpts
“The facility itself is not the most fancy place for full disclosure, but the care of the staff and others is what you would expect from old school health care compassion.”
“I really liked they did not use agency help. Yes, they were short of staff at times but the staff pitched in to cover shifts and work many times very long shifts.”
“My mom had 3 falls during her time here, the last one brought her to her death. I feel these could have been avoided if the staff was watching the residents and not on cell phones.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
One serious complaint from families led to findings of abuse or neglect issues in 2023, which is a significant red flag requiring careful consideration. The facility shows recurring problems with fire safety systems, exit safety, and medication management across multiple surveys. While most deficiencies appear corrected, the pattern of repeated fire safety violations and the complaint-triggered abuse finding suggest ongoing operational challenges that families should investigate thoroughly before placement.
Aug 22, 2024Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 12, 2023Routine4
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Jun 11, 2019Routine24
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Mason Pointe Care Center
nonprofit
Chain Affiliation
Evertrue
5 facilities nationwide
Chain avg rating: 4.8/5 · Rank 3 of 5 (Best)
Ownership & Management
Owners
Lutheran Senior Services
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit gardenviewcarecenter.com
Medicare data downloads
Original nursing home datasets
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