Friendship Village Chesterfield
Strong Medicare quality ratings; families often praise active social calendar and diverse resident clubs. Still worth an in-person visit.
based on 56 Google reviews
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What this means for your family
Friendship Village Chesterfield is highly regarded for its independent living lifestyle, offering a vibrant community and excellent amenities. However, families should exercise caution regarding the rehabilitation and skilled nursing units; please conduct a thorough tour of these specific areas and ask direct questions about staffing ratios and call-light response protocols before committing.
Google Reviews
Google Reviews
56 reviews on Google“Friendship Village Chesterfield receives high praise from independent living residents who enjoy the active social calendar, well-maintained grounds, and friendly community atmosphere. However, families of residents in the rehabilitation and skilled nursing sections report significant concerns regarding slow response times to call lights, inconsistent care quality, and aging facilities in those specific units.”
Quality Themes
Tap a score for detailsStrengths
- Active social calendar and diverse resident clubs
- Well-maintained, attractive campus and landscaping
- Friendly and welcoming resident community
- Convenient location near Faust Park and local amenities
Concerns
- Slow or non-existent response to call lights in nursing/rehab (mentioned by 2 reviewers)
- Inconsistent or poor quality of care in rehabilitation (mentioned by 2 reviewers)
- Rehabilitation facility described as old and run-down (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the campus is beautifully maintained and near Faust Park; what are some of the most popular resident clubs or social activities that my loved one could get involved in right away?
- 2We appreciate that your team is very active in responding to feedback online; how do you typically keep families updated and involved in their loved one's care plan?
- 3With your high staffing rating, what is the standard process for ensuring that call lights are answered promptly, especially during busy shift changes?
- 4Since we are looking at both nursing and rehabilitation needs, could you show us the current state of the rehab wing and explain how you ensure consistent quality of care for those recovering from an injury?
- 5Given the recent state health inspection reports, what specific steps has the facility taken to address those findings and improve overall care standards?
- 6How does your nursing staff coordinate with local medical providers to handle urgent health changes or emergencies that might arise outside of standard business hours?
Personalized based on this facility's data
Key Review Excerpts
“They didn’t bathe my grandmother for six days. When she requires help to get to the bathroom, they won’t show up for hours. When she needs help opening a packet of sugar because her left hand is paralyzed, a staff member said “I’m not your servant”and left.”
“My mother transferred here to the rehab facility in Chesterfield after surgery. The retirement section looks fantastic. But the rehab facility is old and run down.”
“I have heard other people that is housed there call out for help and no one responds. Only until they scream at the top of there lungs help finally comes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering 9 deficiencies, indicating ongoing concerns about resident safety and care quality. The facility shows recurring problems with fire safety systems, medication management, and accident prevention that persist across multiple surveys from 2019 to 2024. While all identified issues have correction dates, the pattern of repeated deficiencies in critical safety areas suggests systemic challenges that families should discuss during any visit.
Feb 21, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jan 15, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 12, 2024Routine12
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
May 30, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 19, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 26, 2023Routine6
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
Friendship Village Chesterfield
nonprofit
Ownership & Management
Owners
Fv Services, INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit friendshipvillagestl.com
Medicare data downloads
Original nursing home datasets
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