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Strong Medicare quality ratings; public reviewers often praise active social calendar and diverse resident clubs. Still worth an in-person visit.
based on 56 Google reviews
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Friendship Village Chesterfield has a strong overall Medicare rating. Public reviewers frequently mention: active social calendar and diverse resident clubs and well-maintained, attractive campus and landscaping. Review the component ratings and current source records before deciding.
Friendship Village Chesterfield receives high praise from independent living residents who enjoy the active social calendar, well-maintained grounds, and friendly community atmosphere. However, families of residents in the rehabilitation and skilled nursing sections report significant concerns regarding slow response times to call lights, inconsistent care quality, and aging facilities in those specific units.
Quality Themes
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Concerns
Rating Trends
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Distribution · 59 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“They didn’t bathe my grandmother for six days. When she requires help to get to the bathroom, they won’t show up for hours. When she needs help opening a packet of sugar because her left hand is paralyzed, a staff member said “I’m not your servant”and left.”
“My mother transferred here to the rehab facility in Chesterfield after surgery. The retirement section looks fantastic. But the rehab facility is old and run down.”
“I have heard other people that is housed there call out for help and no one responds. Only until they scream at the top of there lungs help finally comes.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaint reports triggering 9 deficiencies, indicating ongoing concerns about resident safety and care quality. The facility shows recurring problems with fire safety systems, medication management, and accident prevention that persist across multiple surveys from 2019 to 2024. While all identified issues have correction dates, the pattern of repeated deficiencies in critical safety areas suggests systemic challenges that families should discuss during any visit.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Friendship Village Chesterfield
nonprofit
Owners
Fv Services, INC
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
56 reviews from families & visitors
Official Website
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Medicare data downloads
Original nursing home datasets
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