Sunrise Senior Living of Plano
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing and care staff. Schedule a visit to confirm the fit.
based on 86 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a joyful, high-activity environment with exceptional dining and a very caring staff. However, if your loved one requires high-intensity medical monitoring, you should specifically vet the current staffing levels and management's responsiveness to ensure the quality of care remains consistent with their historical standards.
Google Reviews
Google Reviews
86 reviews on GoogleFamilies considering Sunrise Senior Living of Plano can expect a beautiful, well-maintained facility with a highly praised, compassionate staff and excellent social activities. While many reviewers highlight the high quality of memory care and dining, some long-term families have raised concerns regarding recent shifts in management priorities and staffing responsiveness.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing and care staff
- Engaging social activities and holiday festivities
- Beautiful, clean, and homelike environment
- High-quality dining and food options
- Strong memory care support
Concerns
- Perceived shift toward profit-driven management (mentioned by 2 reviewers)
- Inconsistency in care/safety following management changes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 91 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of pre-written templates that are cycled through based on the review's star rating. While they occasionally include empathetic condolences for bereavement, the vast majority of responses are copy-pasted phrases.
Questions for Your Tour
- 1We've heard wonderful things about the holiday festivities and social calendar here; what are some of the favorite group activities the residents currently enjoy?
- 2The dining options seem to be a real highlight for many families; could you tell us more about how the menus are planned and how much variety there is for daily meals?
- 3Since we are looking for a very stable environment, how has the care team's consistency been maintained through recent transitions in leadership?
- 4With the beautiful, homelike atmosphere you've created, how do you ensure the environment remains personalized to each resident's specific needs?
- 5How does the nursing staff coordinate care and respond to medical emergencies during the overnight shifts?
- 6I noticed the management team is very active in responding to community feedback; how does the facility use resident or family input to make improvements to daily operations?
Personalized based on this facility's data
Key Review Excerpts
“The Reminiscence (memory care) neighborhood has made such improvements in every category since she took over.”
“Their gentle, persistent approach with dementia patients was top-notch, and they handled some very difficult/messy/heart-breaking situations with grace that allowed my father to maintain some semblance of dignity.”
“I arrived sicker then I've ever been and stayed in my apartment with foods brought to me. I was examined in house by Dr. Rivas and x-rayed by Patrick ? and blood taken by a young lady and for the next ten weeks, evaluated by Kay and Amy, both registered nurses working for Dr. Rivas.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on May 07, 2024, showed no new violations. However, a previous inspection from January 2021 identified several Life Safety Code deficiencies related to fire safety, emergency preparedness, and building maintenance, all of which were marked as corrected by early 2021.
Jan 28, 2021Routine13Report
Life Safety Code (13 violations)
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to review the plan at least annually to reflect changes in information, within 30 days following a disaster, within 30 days after a drill, and within 30 days after a change in rule or policy.
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to ensure the installation of the smoke detection system complied with applicable requirements.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
The facility failed to provide a site and/or building free of fire, health, or physical hazards.
The facility failed to include a section addressing communication in the emergency preparedness and response plan.
The facility failed to notify the EMC of the facility's plan, take actions to coordinate with the EMC, and document communications with the EMC.
The facility failed to comply with Chapter 19 of NFPA 101.
The facility failed to ensure an emergency generator was in compliance with licensing standards for assisted living facilities.
The facility failed to provide the required sprinkler system to meet NFPA 13.
The facility failed to ensure hazardous areas were constructed in compliance with licensing standards for assisted living facilities, and/or that volatile materials were not stored in the facility.
The facility's plan failed to document the contact information for the EMC for the area.
Ownership & Operations
Who Operates This Facility
Hcri Sun III Tenant Lp
for profit
SENIOR VILLAGE MANAGEMENT, LLC
ELIZABETH WALTER
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit sunriseseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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