The Legacy at Willow Bend
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus. Still worth an in-person visit.
based on 63 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking high-quality rehabilitation services and a vibrant social community. However, if your loved one has complex medical needs, you must closely monitor their clinical care, as multiple families have reported serious issues with staff overlooking symptoms of infection and managing pain.
Google Reviews
Google Reviews
63 reviews on Google“The Legacy at Willow Bend receives high praise from long-term residents and their families for its beautiful campus, excellent dining, and a warm, community-oriented atmosphere. However, there are serious, recurring allegations regarding medical neglect, specifically involving missed symptoms of UTIs and inadequate pain management. While many find the rehab and therapy services exceptional, others report significant issues with communication and staffing responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus
- High-quality dining and food variety
- Excellent physical and speech therapy
- Warm and friendly resident community
Concerns
- Medical neglect and failure to recognize symptoms (e.g., UTIs) (mentioned by 3 reviewers)
- Inadequate pain management and medication issues (mentioned by 2 reviewers)
- Poor communication from administration and staff (mentioned by 3 reviewers)
- Staffing shortages and low responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the dining experience here; could you tell us more about the daily menu variety and how residents participate in mealtime?
- 2With such a high staffing rating from CMS, how do you ensure that care remains consistent and responsive during shift changes?
- 3How does the nursing team monitor for subtle changes in health, such as signs of a UTI or sudden discomfort, to ensure symptoms are caught early?
- 4What specific protocols are in place to ensure medication is administered accurately and that pain management is closely monitored?
- 5How does the administration keep families updated on a loved one's health status and any changes in their daily routine?
- 6What kind of social activities or community outings are available to help residents stay engaged with the warm community here?
Personalized based on this facility's data
Key Review Excerpts
“The Legacy Willow Bend sets a high standard for senior living, combining beautiful surroundings, outstanding service, and a truly caring culture.”
“My 90 yr old Mother broke her hip. After surgery we decided to place her at The Legacy Willow Bend.. She has received top-notch care during her 3+ week stay here.”
“I stayed there a few weeks back and was abused physically and neglected medically. The care givers withheld my medication from me and did not allow me to get my pain medicine for days.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
3
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Legacy at Willow Bend has persistent issues with medication management, infection control, and care planning recurring across all three surveys, with families filing complaints about medication errors and infection control problems. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing challenges with maintaining consistent quality standards that families should investigate during visits.
Dec 4, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 19, 2024Complaint6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 14, 2023Routine7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Sep 14, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Legacy Senior Communities, INC
nonprofit
LEGACY SENIOR COMMUNITIES, INC
DEANNA STANSBURY
Ownership & Management
Owners
The Legacy Willow Bend, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit thelegacywb.org
Medicare data downloads
Original nursing home datasets
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