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The Legacy at Willow Bend

Name: Public quality & inspection record for The Legacy at Willow Bend
Creator: EveryPlace
License: https://everyplace.care/research-policy

Limited public data on The Legacy at Willow Bend. Call, tour, and ask to meet current residents' families — your own impression matters most.

6101 Ohio Drive, Suite 600, Plano, TX 75024|Reported capacity: 72|Licensed & active

Source: TX HHSC — view official record

Google rating

3.9/5

based on 64 Google reviews

(972) 468-6160 Directions Website

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What this means for your family

Every family's needs are unique. We encourage you to visit The Legacy at Willow Bend in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.

Google Reviews

67 public Google reviews available

The Legacy at Willow Bend is highly regarded by long-term residents and their families for its beautiful campus, warm community atmosphere, and excellent dining options. However, there are serious, recurring allegations regarding medical neglect, specifically concerning UTIs, medication management, and inadequate response to pain during skilled nursing stays. While many praise the rehabilitative therapy and independent living experience, families should exercise extreme caution regarding the quality of nursing care in the skilled nursing wing.

Quality Themes

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Strengths

Warm and welcoming community atmosphere
High-quality dining and food variety
Excellent physical and speech therapy services
Beautiful, clean, and well-maintained campus
Comprehensive levels of care on one campus

Concerns

Medical neglect and failure to recognize symptoms (UTIs/Sepsis) (mentioned by 3 reviewers)
Inadequate nursing responsiveness and medication management (mentioned by 3 reviewers)
Poor communication from administrative and nursing staff (mentioned by 2 reviewers)
Staffing shortages and high turnover (mentioned by 2 reviewers)

Rating Trends

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Distribution · 67 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1We've heard wonderful things about the dining experience here; could you tell us more about the menu variety and how residents participate in mealtime?
2Since the campus is so beautifully maintained, what kind of outdoor or communal activities are available to help residents stay engaged with the community?
3How does the nursing team monitor for subtle changes in a resident's health, such as signs of a UTI or sudden physical decline?
4What specific protocols are in place to ensure medication is administered accurately and that there is a reliable system for tracking changes in prescriptions?
5In the event of a medical emergency after hours, what is the process for communicating updates to the family and ensuring prompt nursing response?
6How does the administration ensure consistent communication between the care staff and family members regarding a resident's daily well-being?

Personalized based on this facility's data

Key Review Excerpts

“The staff is caring and sees that our every need is met. The residents are welcoming and help make life fun. Moving here has been the best decision we could have made!”

Long-term resident's family · 2026★★★★★

“My 90 yr old Mother broke her hip. After surgery we decided to place her at The Legacy Willow Bend.. She has received top-notch care during her 3+ week stay here. From Rehab to Speech Therapy, well planned activities, 3 meals a day, nursing care (help with showering, medication etc..).. We highly recommend anyone who is considering this facility.”

Rehab patient's family · 2023★★★★★

“The Legacy Willow is an exceptional place to live. The staff work as a team to make sure the members and residents are very well taken care of. The activities, incredible food, beautiful surroundings and the caring and loving staff are just some of the wonderful aspects of living at The Legacy Willow Bend.”

Long-term resident · 2019★★★★★

Source: 67 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

1total

1deficiency

Key Findings

The most recent comprehensive inspection for The Legacy at Willow Bend took place on July 14, 2022. While the inspection identified two violations regarding health standards, specifically related to infection control policies, there are currently no active enforcement actions on record for this facility.

Jul 14, 2022Routine1 deficiency reported

View official report

Health Code (1 violations)

Health CodeCorrected Aug 20, 2022

The facility failed to establish and maintain an infection control policy and procedure designated to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of disease and infection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Legacy Willow Bend, INC

Organization Type

nonprofit

Management Company

LEGACY SENIOR COMMUNITIES, INC

Administrator

DEANNA STANSBURY

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(972) 468-6160

thelegacywb.org

tpurchal@thelegacysc.org

6101 Ohio Drive, Suite 600

Plano, TX 75024

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

64 reviews from families & visitors

Official Website

Visit thelegacywb.org

TX HHSC — View Official Record

Public-record source of inspection history and licensure data shown on this page

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.