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Nursing HomeMedicaid Top Rated

Brookside Skilled Nursing Hospital

Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.

2620 Flores Street, South San Mateo · San Mateo, CA 9440396 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 31 Google reviews

5
4
3
2
1
Brookside Skilled Nursing Hospital Nursing Home in San Mateo, CA — Street View
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What this means for your family

This facility offers impressive physical and occupational therapy that can significantly aid in stroke and surgery recovery. However, families should closely monitor medication schedules and be prepared to advocate strongly with administration, as multiple reviewers have reported issues with medication timing and administrative responsiveness.

Google Reviews

Google Reviews

31 reviews on Google
Families considering Brookside may find a high-quality rehabilitation program, with several reviewers praising the physical and occupational therapy teams. However, there are significant and recurring allegations regarding inconsistent medication administration, administrative rudeness, and potential issues with staffing levels and billing transparency.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean8.0Activities5.0Meds1.0Memory5.0Comms3.0Value1.0

Strengths

  • Effective physical and occupational therapy
  • Clean and well-maintained facility
  • Kind and patient nursing staff for memory care
  • Professional therapy protocols for stroke recovery

Concerns

  • Inconsistent medication administration (mentioned by 2 reviewers)
  • Rude or unprofessional administrative staff (mentioned by 4 reviewers)
  • Staffing shortages or lack of patience (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(3)'20(4)'22(3)'24(6)'26(1)

Distribution · 34 analyzed

5
14
4
3
3
1
2
1
1
15

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We are so impressed by your 5-star CMS staffing rating; how do you ensure that level of care remains consistent during shift changes?
  • 2Since your therapy programs are highly regarded, could you tell us more about how the physical and occupational therapists work with residents on personalized recovery plans?
  • 3What specific protocols do you have in place to ensure medication is administered accurately and on a strict schedule every day?
  • 4How does the administrative team communicate important updates or changes in care to family members to ensure we are always in the loop?
  • 5Can you describe what a typical day of social activities and engagement looks like for the residents here?
  • 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?

Personalized based on this facility's data


Key Review Excerpts

In the beginning, she was sundowning a lot and heavily taxing staff. It is truly amazing how patiently they dealt with her. Eventually, she was comfortable enough to feel safe and secure at the facility.

Long-term resident's family · 2025★★★★★

over the last several weeks, the physical therapy protocols have helped my wife make great and progress towards her stroke recovery.

Rehab patient's family · 2025★★★★★

Please do not send your loved one here. My 100-year-old grandmother was placed here after a fall and almost never received her pain medication on-time.

Long-term resident's family · 2026☆☆☆☆
Source: 31 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.91hrs
OK
Registered nurses for medical care
Total Nursing
4.25hrs
OK
All nurses + aides combined
Staff Turnover
22%
Lower is better (< 30% = good)
RN Turnover
31%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.1%
Worse than Avg
Here
27.1%
US
15.3%
CA
10.5%
San mateo
11.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility5.8%
Better than Avg
Here
5.8%
US
19.4%
CA
10.7%
San mateo
13.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility85.1%
Worse than Avg
Here
85.1%
US
93.4%
CA
98.6%
San mateo
95.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
12.1%
CA
7.0%
San mateo
3.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
19.5%
CA
13.7%
San mateo
9.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
15.4%
CA
11.6%
San mateo
8.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility27.6%
Worse than Avg
Here
27.6%
US
81.8%
CA
94.2%
San mateo
88.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.6%
Mixed vs Avgs
Here
85.6%
US
79.7%
CA
93.2%
San mateo
88.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Mixed vs Avgs
Here
0.9%
US
1.6%
CA
1.5%
San mateo
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Well below state avg (15.4)
2 complaint-triggered

Brookside has faced two complaint-triggered deficiencies where families reported concerns about neglect reporting and treatment quality. The facility shows recurring issues with fire safety systems, medication management, and food service that have persisted across multiple surveys from 2020 to 2024. While all deficiencies show correction dates, the pattern of repeated violations in critical safety areas suggests ongoing operational challenges families should investigate further.

Mar 28, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Oct 25, 2024Routine
12
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0911Minimal · Pattern

Environmental Deficiencies

Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents.

Sep 18, 2024Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jan 14, 2022Routine
25
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0023Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for medical documentation.

0035Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide family notifications of emergency plan.

0037Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0342Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0344Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an alternate power supply for its alarm system.

0347Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0911Minimal · Pattern

Environmental Deficiencies

Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents.

Jan 17, 2020Routine
13
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0911Minimal · Pattern

Environmental Deficiencies

Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Brookside Skilled Nursing Hospital

Organization Type

nonprofit

Ownership & Management

Owners

St Johns Volunteers

Owner · Organization

100%

Key personnel

Motoviloff, IreneManaging Control - Governing BodyDanich, KatherineOfficer / DirectorDanich, MichaelOfficer / DirectorDanich, SvetoslavOfficer / DirectorMotoviloff, IreneOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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