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Public Google reviewers rate this highly and often mention friendly and knowledgeable sales and administrative staff. Schedule a visit to confirm the fit.
based on 13 Google reviews
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Public Google reviewers rate Sunrise of Newtown Square highly. Reviewers highlight: friendly and knowledgeable sales and administrative staff, beautiful and clean facility environment. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families considering Sunrise of Newtown Square will find a highly praised, beautiful facility known for its friendly staff and welcoming atmosphere. While most reviewers highlight exceptional service from the sales and administrative team, one family noted initial concerns regarding cleanliness and attentiveness in the memory care unit, though they reported recent improvements.
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Distribution · 13 analyzed
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Key Review Excerpts
“The staff and residents of this facility were unfailingly kind and compassionate to us during a time of great stress and overwhelming sadness.”
“Initially we found that the care on the third floor was worse than the care received on the first floor. We often found my grandmother’s room to be messy and dirty. Initially some of the staff seemed less attentive. We recently discussed our concerns with the executive director. I think that things have improve”
“Damien showed me some pictures of the Newtown Square location, and it is gorgeous, especially the back court yard.”
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Sunrise of Newtown Square underwent 19 inspections, resulting in 7 clean reports and 28 documented violations. The findings included issues related to medication management, documentation accuracy, resident safety protocols, and facility maintenance.
Residents experienced excessive wait times for call bell responses, with some delays lasting several hours.
A resident did not receive required assistance with laundry as indicated in their assessment and support plan.
A resident did not receive required assistance with medication management as indicated in their assessment and support plan.
The bathtub drain cover in room 321 was not attached to the bathtub.
Resident #1's record lacked a signed statement acknowledging receipt of resident rights and complaint procedures.
Staff persons A and B had not received required in-person fire safety training for the 2024 training year.
The home's emergency water supply was stored directly on the floor in room 309.
The counters beside and behind the water dispenser in the Memory Care Unit kitchen were sticky.
A kitchen cabinet had a broken shelf and a drawer piece with a sharp corner and splinter.
Spilled sugar and an unidentified dried liquid substance were found in the Memory Care Unit kitchen cabinet.
The main kitchen walk-in refrigerator contained undated strawberries with visible mold.
Unlocked and unattended medications, including liquid gel tablets and creams, were found on a resident's dresser.
A resident self-administering medication was unable to distinguish between different medication types and had unprescribed over-the-counter medications in their room.
Medication blister packs were found unlocked, unattended, and accessible on top of a medication cart.
Weekly menus were not consistently posted in all required areas, and the main dining room menu board was displaying menus from the previous day.
Staffing levels were insufficient to meet resident needs, resulting in call bell response times exceeding 60 to 300 minutes for residents requiring assistance.
Medication Administration Records (MAR) lacked the initials of the staff person responsible for administering medications for several residents.
Refunds for two deceased residents were not processed within the required timeframe after personal belongings were removed.
Emergency telephone numbers were not posted by the telephone with an outside line.
A staff member did not receive the required fire safety and emergency preparedness orientation on their first day of work.
The home failed to report an unwitnessed fall involving resident #1 to the Department within the required 24-hour timeframe.
Two empty medication blister packs containing identifiable resident information were found in the trash on a medication cart, violating HIPAA standards.
Welltower Opco Group LLC
for profit
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