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Assisted Living

Sunrise of Fleetwood

Families consistently rate this highly — reviewers highlight beautiful, clean, and well-maintained facility. Schedule a visit to confirm the fit.

500 North Columbus Avenue, North Side · Mount Vernon, NY 10552136 bedsLicensed & Active
Source: NY DOH — view official record
Google rating
4.2/5

based on 32 Google reviews

5
4
3
2
1

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What this means for your family

While the facility is physically beautiful and the administrative staff are excellent at guiding families through the move-in process, there is a clear disconnect between the sales experience and daily care. Families should look past the 'curb appeal' and specifically ask for a detailed daily activity schedule and a clear point of contact for care concerns to ensure their loved one receives consistent attention.

Google Reviews

Google Reviews

32 reviews on Google
Sunrise of Fleetwood is frequently praised for its beautiful, well-maintained physical environment and the professionalism of its sales and administrative staff during the tour and move-in process. However, the facility faces significant criticism regarding the quality of daily care, with some families reporting poor communication, unresponsive management, and a lack of engaging activities for residents in memory care.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean9.0Activities3.0Meds2.0Memory3.0Comms3.0Value3.0

Strengths

  • Beautiful, clean, and well-maintained facility
  • Professional and helpful sales/tour staff
  • Bright and inviting common areas
  • Warm and supportive atmosphere

Concerns

  • Poor communication and responsiveness from management (mentioned by 2 reviewers)
  • Inadequate care or engagement in memory care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(1)'20(1)'22(1)'24(3)'26(2)

Distribution · 37 analyzed

5
27
4
3
3
0
2
0
1
7

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed you are very active in responding to feedback online; what is the best way for families to communicate with management if they have a concern or need a quick update?
  • 2Could you walk me through how the daily activity schedule is tailored to keep residents engaged, especially for those in memory care?
  • 3Given that medication management is such a critical part of daily health, what specific protocols do you have in place to ensure accuracy and consistency for residents?
  • 4We’ve heard great things about the bright, inviting common areas here; how do you encourage residents to socialize and participate in the community life throughout the day?
  • 5How does your team handle medical emergencies or urgent health changes during the evening and weekend hours?
  • 6What steps are taken to ensure that the dining experience meets the nutritional and personal preferences of the residents?

Personalized based on this facility's data


Key Review Excerpts

The building and grounds were immaculate, and the interior was spotless and flooded with natural light. The staff was very friendly and the residents were engaged and well-cared for.

Memory care family member · 2025★★★★★

It is less an assisted living and more an independent living where you have to pay through the nose for sup-par service and little to no response. I was paying $1,000 a month for them to put in my father's hearing aids... they did not.

Long-term resident's family · 2019☆☆☆☆

Not a welcoming environment didn’t-get a warm and caring feeling. Residents are treated like children the main activity is watching tv.

Memory care family member · 2026☆☆☆☆
Source: 32 Google reviews

State Inspection History

State Inspections

Source: NY Dept. of Health

3total
2deficiencies

Key Findings

2 violations from 3 inspections

Jun 25, 2025Other
485.11 (b)

Records and reports

Mar 25, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Mar 16, 2023Other
485.11 (b)

Records and reports

Ownership & Operations

Who Operates This Facility

Owner / Operator

Szr New York Lh, INC.

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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