Westchester Center for Rehabilitation & Nursing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 199 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (18 vs median 6.0)
- High RN turnover (53%)
Below average in NY · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
This facility is highly regarded for its physical therapy and rehab outcomes, making it a strong candidate for short-term recovery. However, families should be aware of consistent reports regarding slow response times to call buttons and potential issues with personal item security. We strongly recommend visiting during off-hours to observe staffing levels firsthand.
Google Reviews
Google Reviews
199 reviews on Google“Westchester Center for Rehabilitation & Nursing receives highly polarized feedback, with many families praising the physical therapy and rehab outcomes, while others report severe neglect and communication failures. While some visitors describe a clean, welcoming environment with attentive staff, a significant number of reviewers cite issues with call-button response times, lost personal belongings, and poor hygiene management.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and rehabilitation therapy
- Clean and well-maintained facility
- Professional and welcoming front desk staff
- Compassionate nursing and CNA care (noted by many)
Concerns
- Slow or ignored call button response times (mentioned by 9 reviewers)
- Lost or stolen personal belongings (clothes, electronics) (mentioned by 5 reviewers)
- Understaffing leading to poor hygiene and neglect (mentioned by 7 reviewers)
- Poor communication from management and social services (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 203 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical and rehab therapy here; could you tell us more about how the therapists work with residents to regain their independence?
- 2How does the nursing team ensure that call buttons are answered promptly, especially during busy shift changes?
- 3What specific steps are in place to help residents keep track of their personal belongings, like clothing or electronics, to prevent anything from getting lost?
- 4Could you describe the current process for medication management and how you ensure accuracy for every resident?
- 5How does the management team stay in touch with families to provide updates on a loved one's care and well-being?
- 6What does a typical daily schedule look like, and what kind of social activities or dining experiences are available to keep residents engaged?
Personalized based on this facility's data
Key Review Excerpts
“The rehabilitation that she has been receiving is by far the best she’s had. Everyone there is extremely friendly. My mom seems the happiest she’s been in months.”
“They let my mother sit in her waste for 4 hours. They had her facing the wall crying. When she asked for help to use the bathroom one of the nurses told her your legs don't work how do you have to use the bathroom.”
“My mother came here for short term rehab after a bad fall. She has a variety of chronic conditions and needed subacute rehab and wound care. I cannot say enough good things about this place. They are MIRACLE WORKERS.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints against this facility, with recurring concerns about resident rights violations, safety hazards, and inadequate care planning. The most frequent issues involve protecting resident dignity and financial affairs, maintaining safe environments free from accidents, and developing proper care plans. While the facility corrects most deficiencies when cited, problems persist across multiple surveys, and one recent violation regarding family notification remains uncorrected, suggesting ongoing operational challenges.
Dec 4, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jan 29, 2025Complaint7
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Jan 29, 2025Routine16
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 21, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 21, 2024Complaint2
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Aug 8, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Westchester Center for Rehabilitation & Nursing
for profit
Chain Affiliation
Jonathan Bleier
18 facilities nationwide
Chain avg rating: 2.6/5 · Rank 11 of 18
Ownership & Management
Owners
Bain, Moshe
Owner
Bleier, Jonathan
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
199 reviews from families & visitors
Official Website
Visit westchestercenter.com
Medicare data downloads
Original nursing home datasets
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