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Public Google reviewers rate this highly and often mention engaging and frequent resident activities. Schedule a visit to confirm the fit.
based on 33 Google reviews
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Public Google reviewers rate Sunrise of Alexandria highly. Reviewers highlight: engaging and frequent resident activities, warm and friendly staff members. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families often praise the facility for its warm, home-like atmosphere and an exceptional activities department that keeps residents engaged. However, there are serious allegations regarding medical neglect, hygiene issues like pests, and inconsistent front-desk management that should be investigated.
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Key Review Excerpts
“The staff at sunrise of Alexandria are like family to each other and to the residents, and also to the family of the residents. My mother is a resident of the memory care facility and she has been treated with a lot of care, respect and patience.”
“As a seasoned home health nurse, I have been to more Assisted Livings in NOVA area than I can count. I can tell you this is hands down my favorite, for many reasons.”
“Sunrise is an absolute disorganized, money-making machine with no regard for the people living in their facilities/ This franchised business was nearly responsible for killing my mother.”
Source: VA State Licensing Agency
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 03/10/2026 Time in: 10:19 AM Time out: 6:36 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 76 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed: 6 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 4 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s). Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of these inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Refer to General Procedures and Information for Licensure, 22VAC40-80-260-B for information on requesting a problem solving conference. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Nina Wilson, Licensing Inspector at (703) 635-6074 or by email at nina.wilson@dss.virginia.gov
Based on volunteer record review and staff interview, the facility failed to ensure that prior to beginning volunteer service, all volunteers should attend an orientation including information on their duties and responsibilities, resident rights, emergency procedures, and infection control. Volunteers should sign and date a statement that they have received and understand this information. Evidence: 1. Volunteer 5?s (start date, 10/01/2025) record did not include orientation that included duties and responsibilities, resident rights, emergency procedures, and infection control. 2. Volunteer 6?s (start date, 04/18/2025) record did not include orientation that included emergency procedures and infection control. 3. During the onsite inspection, 03/10/2026, staff 7 acknowledged that prior to beginning volunteer services, volunteer 5 did not receive an orientation that included duties and responsibilities, resident rights, emergency procedures, and infection control; and volunteer 6 did not receive an orientation that included emergency procedures and infection control.
Based on resident record review and staff interview, the facility failed to ensure methods for verifying that medication orders were accurately transcribed to medication administration records ( MAR
Based on resident record review and staff interview, the facility failed to ensure that the complete resident record should be retained for at least two years after the resident leaves the facility. Evidence: 1. During the onsite inspection, 03/10/2026, licensing inspector (LI) was unable to review documentation for any fall event that occurred prior to 02/09/2026 for resident 1 and resident 2. 2. During the onsite inspection, 03/10/2026, LI requested staff 7 to provide the documentation; however, staff 7 acknowledged an inability to provide documentation for any date that was prior to the last 30 days.
Based on record review and staff interview, the facility failed to develop and implement an orientation and semi-annual review on the emergency preparedness and response plan for all staff, residents, and volunteers, with emphasis placed on an individual?s respective responsibilities. The review should be documented by signing and dating. Evidence: 1. The emergency preparedness and response plan was reviewed and documented as completed on 02/26/2025 with only residents signing and dating. Upon request, the facility was unable to provide a semi-annual review with all staff, residents, and volunteers. 2. During the onsite inspection, 03/10/2026, staff 8 confirmed that the emergency preparedness and response plan was not documented as reviewed by all staff, residents, and volunteers signing and dating semi-annually.
Based on resident record review and staff interview, the facility failed to ensure that once the resident had gone to bed each evening until the resident had arisen each morning, at minimum, direct care staff should make rounds no less often than every two hours, except that rounds may be made on a different frequency if requested by the resident and agreed to by the facility. Any agreement for a different frequency must be in writing, specify the frequency, be signed and dated by the resident and the facility, and be retained in the resident?s record. If there is a change in the resident?s condition or care needs, the agreement should be reviewed and if necessary, the frequency of rounds should be adjusted. If an adjustment was made, the former agreement should be replaced with a new agreement or with compliance with the frequency specified in this subdivision. Evidence: 1. Resident 1?s individualized service plan ( ISP
Based on record review and staff interview, the facility failed to ensure the procedures in the plan for resident emergencies required in subsection A of this section should be reviewed by the facility at least every six months with all staff. Documentation of the review should be signed and dated by each staff person. Evidence: 1. Upon request, the facility did not provide documentation that the procedures in the plan for resident emergencies were reviewed every six months with all staff. 2. During the onsite inspection, 03/10/2026, staff 7 confirmed that the procedures in the plan for resident emergencies were not reviewed every six months with all staff.
Based on resident record review and staff interview, the facility failed to provide supervision of resident schedules, care, and activities, including attention to specialized needs, such as prevention of falls. Evidence: 1. Resident 1?s individualized service plan ( ISP
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/12/2025 Time in: 11:24 AM Time out: 11:53 AM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 10/30/2025 regarding allegations in the area(s) of: Buildings and Ground and Complaint Investigation Number of residents present at the facility at the beginning of the inspection: 72 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 0 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 Observations by licensing inspector: Licensing inspector observed residents watching television and engaged in scheduled activities. LI toured areas related to the complaint investigation and did not note any abnormalities. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Nina Wilson, Licensing Inspector at (703) 635-6074 or by email at nina.wilson@dss.virginia.gov.
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 02/19/2025 Time in: 11:08 a.m. Time Out: 5:49 p.m. 03/04/2025 Time in: 10:41 a.m. Time out: 1:49 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 74 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 8 Number of staff records reviewed: 3 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 6 Observations by licensing inspector: Licensing inspector (LI) observed the physical plant of the facility. LI observed residents dining for breakfast and lunch and participating in scheduled activities. LI observed a medication pass. Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Nina Wilson, Licensing Inspector at (703) 635-6074 or by email at nina.wilson@dss.virginia.gov
Based upon record review and staff interviews, the facility failed to review the emergency preparedness plan annually by signing and dating the plan. Evidence: 1. Upon request the facility did not provide the emergency preparedness and response plan annual review. 2. On 02/19/2025, LI interviewed staff 5 who confirmed that the emergency preparedness and response plan was not annually reviewed.
Based upon record review and staff interviews, the facility failed to develop and implement an orientation and semi-annual review on the emergency preparedness and response plan for all staff, residents, and volunteers. The review was documented by signing and dating. Evidence: 1. Upon request the facility did not provide the emergency preparedness and response plan semi-annual review with staff, residents, and volunteers. 2. On 02/19/2025, licensing inspector (LI) interviewed staff 5 who confirmed that the semi-annual review of the emergency preparedness and response plan was not completed within the last year.
Based upon record review and staff interview, the facility failed to prepare a statement on a form developed by the department of Social Services. Evidence: 1. The Assisted Living Facility Disclosure Statement was prepared on a previous Department of Social Services form. The form was updated by the department on 01/23/2025. 2. On 02/19/2025, LI interviewed staff 5 who confirmed that the disclosure statement was not updated on 01/23/2025.
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/21/2024 The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 08/21/2024 regarding allegations in the areas of: Resident Care and Related Services and Complaint Investigation Number of residents present at the facility at the beginning of the inspection: 79 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 Observations by licensing inspector: LI observed residents participating in individual pursuits, such as returning from community outings, watching television, engaging with peers and staff. Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the self-report of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the self-report but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Nina Wilson, Licensing Inspector at (703) 635-6074 or by email at nina.wilson@dss.virginia.gov.
Based on record review and interview, the facility failed to assume general responsibility for the health, safety, and well-being of the residents. Evidence: 1. Resident #1?s ?Move in Record? indicated the resident?s status as a full code. 2. Resident #1?s record indicates on 08/19/2024 the resident ?was found unresponsive with no pulse or BP (blood pressure) and was pronounced deceased in her room.? 3. During the onsite inspection on 10/21/2024, Staff #1 acknowledged Resident #1 was found unresponsive laying in their bed on 08/19/2025 and CPR was not performed.
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 08/16/2024 The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 98 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: Number of interviews conducted with residents: Number of interviews conducted with staff: 1 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Sarah Pearson, Licensing Inspector at (540) 680-9469 or by email at sarah.pearson@dss.virginia.gov
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 08/16/2024 The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 98 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: Number of interviews conducted with residents: Number of interviews conducted with staff: 2 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Sarah Pearson, Licensing Inspector at (540) 680-9469 or by email at sarah.pearson@dss.virginia.gov
Date of Inspection: February 14, 2024 Type of Inspection: Renewal inspection Census: 74 Number of records reviewed and interviews conducted- 5 records, 6 interviews. All facility self-reported incidents since the last inspection were reviewed on this date. The Licensing Inspector observed residents participating in activity programs and eating lunch. This LI also observed medication administration and reviewed the following facility reports: health inspection reports, fire marshal reports, fire drills, emergency preparedness review with staff, medication review, dietary review, healthcare oversight and resident council. If you have any questions or email changes, please do not hesitate to contact me at sarah.pearson@dss.virginia.gov. If you need a copy of any of the DSS Model forms or to review any inspection or regulation, you can find the information on the internet: www.dss.virginia.gov.
Date of Inspection: December 4, 2023 Type of Inspection: Monitoring Inspection Census 71 Number of records reviewed and interviews conducted- 6 records, 4 interviews. All facility self-reported incidents since the last inspection were reviewed on this date. The Licensing Inspector observed residents eating lunch and participating in activity programs. If you have any questions or email changes, please do not hesitate to contact me at sarah.pearson@dss.virginia.gov. If you need a copy of any of the DSS Model forms or to review any inspection or regulation, you can find the information on the internet: www.dss.virginia.gov.
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