Sunnybrook Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 95 Google reviews
Watch Sunnybrook Rehabilitation Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (51%)
Below average in NC · Below recommended RN staffing · Worst in SOVEREIGN HEALTHCARE HOLDINGS chain · $72,855 in fines · Very few deficiencies
What this means for your family
This facility has a highly effective rehabilitation department that many families praise for helping loved ones regain mobility. However, you must be vigilant regarding basic care; multiple reviewers consistently report long delays in call-bell response times and hygiene issues. If you choose this facility, we strongly recommend frequent, unannounced visits to ensure your loved one's needs are being met, especially during evening and weekend hours.
Google Reviews
Google Reviews
95 reviews on Google“Sunnybrook Rehabilitation Center presents a highly polarized experience for families, with some praising the dedicated therapy and nursing staff while others report severe neglect and systemic operational failures. While many reviewers highlight successful rehabilitation outcomes and compassionate individual caregivers, a significant number of families describe dangerous delays in call-bell response times, poor hygiene, and issues with medication management. Families should be aware that experiences appear to vary drastically depending on the shift and individual staff members assigned.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Compassionate and attentive individual nursing staff
- Helpful and responsive administrative/admissions team
- Positive, home-like atmosphere reported by some long-term residents
Concerns
- Excessive wait times for call-bell response and assistance with basic needs (mentioned by 12 reviewers)
- Poor hygiene, lack of regular showering, and unclean living conditions (mentioned by 8 reviewers)
- Medication errors or failure to administer medications on time (mentioned by 6 reviewers)
- Inadequate staffing levels, particularly during night shifts and weekends (mentioned by 7 reviewers)
- Theft or loss of personal belongings and clothing (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 97 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; could you tell us more about how those are integrated into a resident's daily routine?
- 2How does the nursing team manage medication schedules, especially during the night shifts and over the weekends?
- 3What specific protocols do you have in place to ensure call-bell responses are timely and that residents get help with basic needs right away?
- 4Could you describe your daily cleaning schedule and how you ensure the living areas and personal hygiene needs, like regular showering, are consistently met?
- 5What kind of social activities or special events are planned for the residents to keep them engaged and connected with the community?
- 6How does the administration handle communication with families, and how do you ensure that personal belongings are kept secure and accounted for?
Personalized based on this facility's data
Key Review Excerpts
“Rehab personnel were unbelievable, they had a way of convincing me I could do anything I set my mind to and, guess what, I did it.”
“My Father tells me after dark it turns into a horror story. No one answers a bell, waiting for hours (read daylight) for someone to help you get to the bathroom or bring you meds.”
“The PT and OT staff are brilliant and creative! They helped me walk again. Really really great people, all of them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Sunnybrook has concerning complaint patterns with families filing 8 reports over ongoing issues in resident communication, medication management, and care quality. Key problems include failing to properly notify families about resident conditions and transfers, medication errors, and inadequate pain management. While the facility corrects most deficiencies when cited, the recurring nature of communication failures and medication issues across multiple surveys suggests persistent care challenges families should carefully evaluate.
Feb 20, 2025Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Oct 8, 2024Complaint1
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Jun 21, 2024Complaint4
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Jan 11, 2024Routine13
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Aug 18, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 27, 2023Complaint2
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Federal Penalties
Fine
Jun 21, 2024
$10,527
Fine
Feb 15, 2024
$12,542
Fine
Aug 18, 2023
$15,593
Fine
Jun 27, 2023
$34,193
Ownership & Operations
Who Operates This Facility
Sunnybrook Rehabilitation Center
for profit
Chain Affiliation
Sovereign Healthcare Holdings
43 facilities nationwide
Chain avg rating: 3.5/5 · Rank 38 of 43 (Worst)
Ownership & Management
Owners
Sovereign Carolina Holdings LLC
Owner · Organization
Cronquist 2015 Family Tr
Owner (parent company) · Organization
John J Notermann Business Tr
Owner (parent company) · Organization
Mangine, John
Owner (parent company)
Notermann, Brenda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
95 reviews from families & visitors
Official Website
Visit sunnybrookrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Wake Assisted Living
< 1 miAssisted Living · Raleigh, NC
Avendelle at Wyckford
2.0 miAdult Family Home · Raleigh, NC
The Manor at Edgewater
2.1 miAdult Family Home · Raleigh, NC
Avendelle Assisted Living on Lazy River
2.4 miAdult Family Home · Raleigh, NC
Adorable Family Care Home
3.3 miAdult Family Home · Raleigh, NC
Brightside Homes III
3.6 miAdult Family Home · Raleigh, NC