Capital Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise effective and encouraging physical therapy team. Still worth an in-person visit.
based on 78 Google reviews
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What this means for your family
This facility's physical therapy department is frequently praised for helping patients regain mobility, making it a potential option for short-term rehab. However, families must be aware of consistent reports of neglect and slow response times; if you choose this facility, plan to be present daily to monitor your loved one's care and ensure their basic needs are met.
Google Reviews
Google Reviews
78 reviews on Google“Capital Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated physical therapy team and specific staff members for their kindness. However, a significant number of reviewers report serious concerns regarding neglect, poor hygiene, slow response times, and the loss of personal belongings. Families considering this facility should be aware of the inconsistency in care quality and the need for active, daily involvement in their loved one's oversight.”
Quality Themes
Tap a score for detailsStrengths
- Effective and encouraging physical therapy team
- Several highly attentive and compassionate individual staff members
- Clean and welcoming facility environment (noted by multiple positive reviewers)
- Responsive administrative staff for some families
Concerns
- Neglect and slow response to call lights or basic needs (mentioned by 7 reviewers)
- Poor hygiene and lack of timely assistance with incontinence (mentioned by 5 reviewers)
- Loss or theft of personal belongings and medical equipment (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 6 reviewers)
- Poor food quality and temperature (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the administration is very active in responding to feedback from families; how does the leadership team involve families in the care planning process?
- 2The physical therapy team comes highly recommended, so could you tell us more about how therapy is integrated into a resident's daily routine?
- 3What specific protocols are in place to ensure call lights are answered promptly and that residents' basic hygiene and personal care needs are met throughout the day?
- 4How does the facility manage the security of residents' personal belongings and medical equipment to prevent any loss or displacement?
- 5Could you describe the dining experience, specifically how the kitchen ensures meals are served at the appropriate temperature and meet nutritional needs?
- 6In the event of a medical emergency after hours, what is the process for communicating with the family and coordinating with physicians?
Personalized based on this facility's data
Key Review Excerpts
“Physical therapy is probably the best part of being here. The therapists are all friendly and have gotten me back to walking. I can’t say enough to praise them.”
“The staff is wonderful especially Benson. He is so attentive, kindhearted, and gentle with her. She has been in a few other nursing homes in the past 7 months, no other has compared to the care she has received.”
“Absolutely awful facility! Avoid at all costs unless you are seeking to be mistreated, dehumanized, and without basic respect, care, and dignity. This environment does not promote healing as residents are living in fear for their most basic needs to be met.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered multiple inspections, revealing recurring problems with accident prevention, wound care, and medication management. The facility has struggled with safety hazards and proper supervision across several surveys, though most issues show correction dates. Recent deficiencies in 2025 include ongoing concerns about unnecessary medications and pressure ulcer prevention, suggesting some problems persist despite correction efforts.
Aug 7, 2025Routine4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 25, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 16, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jul 18, 2024Routine4
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Jul 18, 2024Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 9, 2023Routine5
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Ownership & Operations
Who Operates This Facility
Capital Nursing and Rehabilitation Center
for profit
Chain Affiliation
Liberty Senior Living
37 facilities nationwide
Chain avg rating: 2.6/5 · Rank 5 of 35
Ownership & Management
Owners
Liberty Commons Nursing and Rehabilitation Center of Wake County, LLC
Owner · Organization
Mcneill, John
Owner
Mcneill, Ronald
Owner
John a Mcneill Jr 2012 Irrv Tr
Owner (parent company) · Organization
Liberty Healthcare Group LLC
Owner (parent company) · Organization
Wilson, Jeffrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit libertyhealthcareandrehab.com
Medicare data downloads
Original nursing home datasets
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