Sunnybrook of Mt. Pleasant
Families consistently rate this highly — reviewers highlight friendly and engaging staff. Schedule a visit to confirm the fit.
based on 160 Google reviews
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What this means for your family
While the facility is highly praised for its social activities and friendly staff, the recent surge of generic reviews should be viewed with caution. We strongly recommend verifying the current billing policies in writing before move-in, as past families have reported significant issues with move-out refunds.
Google Reviews
Google Reviews
160 reviews on Google“Addington Place of Mt. Pleasant (formerly SunnyBrook) receives an overwhelming volume of 5-star reviews, primarily centered on the friendliness of the staff and the variety of community activities. However, the review profile is highly suspicious due to a massive, simultaneous influx of generic, textless 5-star ratings in July 2024. Families should be aware of past concerns regarding billing practices and move-out refund delays, which contrast sharply with the recent wave of positive sentiment.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and engaging staff
- Active social calendar and events
- Clean and well-maintained community
- Helpful transition and tour process
Concerns
- Issues with billing, move-out charges, and delayed refunds (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 168 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how does that commitment to communication extend to keeping families updated on their loved one's daily well-being?
- 2With such a robust social calendar mentioned by many families, could you walk me through a few of the specific memory-focused activities scheduled for this week?
- 3Since transparency is important to our family, could you explain your standard billing process and what the typical procedure looks like if a resident needs to transition out of the community?
- 4Given that SunnyBrook is memory care certified, what specific medical protocols or emergency support systems do you have in place to ensure resident safety around the clock?
- 5Many families highlight the cleanliness of the facility; how do you maintain such a high standard of upkeep while ensuring the environment remains warm and home-like for residents?
- 6We are looking for a long-term fit; how do you work with families to ensure the value of the services provided aligns with our expectations as our loved one’s needs evolve?
Personalized based on this facility's data
Key Review Excerpts
“Our father has lived at Addington Place in Mt Pleasant for two years. He now has good friends, three delicious meals per day, fantastic laundry service, and Addington transports him to all of his doctor appointments in town.”
“Wouldn't recommend this faculty. My parents were charged $5,000 for a day even though we had gave them a 2 week notice that we were moving them. Then they withdrew another months rent from their bank account after they weren't even residents and now we are still waiting for the money to be returned.”
“David gave us a wonderful tour and made my mom so excited for the possibility of living at Addington. The activities and community were definitely huge bonuses compared to other options we looked at.”
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
160 reviews from families & visitors
Official Website
Visit addingtonplaceofmtpleasant.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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