Nursing HomeMedicaid

Savannah Heights

Strong Medicare quality ratings; families often praise accommodating staff for lobby visits. Still worth an in-person visit.

601 S Prairie Street, Mount Pleasant, IA 52641|50 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

2.5/5

based on 11 Google reviews

(319) 385-8095 Directions Website

Street View

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What this means for your family

While the rehab department receives praise, the recurring reports of hygiene neglect and severe understaffing are significant red flags. If you are considering this facility, we strongly recommend conducting an unannounced visit to observe staff-to-resident ratios and asking management directly about their current turnover rates and hygiene protocols.

Google Reviews

11 reviews on Google

“Savannah Heights presents a concerning picture for prospective families, with multiple reports of neglect regarding basic hygiene and significant staffing shortages. While some visitors appreciate the facility's willingness to accommodate lobby visits, the recurring complaints about staff burnout and poor management suggest a challenging environment for both residents and employees.”

Quality Themes

Tap a score for details

Strengths

Accommodating staff for lobby visits
Excellent rehab therapy team
Modern facility appearance

Concerns

Understaffing leading to long wait times for resident assistance (mentioned by 2 reviewers)
Lack of basic hygiene care for residents (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 13 analyzed

How They Respond to Reviews

46%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed the facility has a modern, updated appearance; how do you maintain this level of cleanliness throughout the resident living areas on a daily basis?
2The rehab therapy team is highly regarded here; how do they coordinate with the nursing staff to ensure residents maintain their progress after therapy sessions conclude?
3I see that you actively engage with feedback online; what is your process for addressing family concerns or communication needs once a resident has moved in?
4Given the current staffing levels, what is your protocol for ensuring residents receive timely assistance with daily hygiene and personal care needs?
5Can you walk me through how the dining experience is managed, and what steps are taken to ensure residents are satisfied with the quality and variety of their meals?
6What is your facility's specific protocol for handling medical emergencies, and how quickly can a family expect to be notified if a change in a resident's condition occurs?

Personalized based on this facility's data

Key Review Excerpts

“The cnas were over work to the point the residents waited along time to get one of them to help. The ones u did my rehab were excellent!!”

Rehab patient · 2021★☆☆☆☆

“Didn't have an appointment but was able to see and talk to resident even though my friend was not in a room with a window because staff was able to bring my friend in her wheelchair from her room to the main lobby”

Visitor · 2021★★★★☆

“grandpa hasn’t been showered in days, rude front desk, terrible food, and don’t even get me started on the ignorance of the staff...”

Long-term resident's family · 2020★☆☆☆☆

Source: 11 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.67hrs

90%

Registered nurses for medical care

Total Nursing

3.76hrs

92%

All nurses + aides combined

Staff Turnover

54%

Lower is better (< 30% = good)

RN Turnover

43%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility8.7%

Mixed vs Avgs

Here

8.7%

12.1%

4.1%

Henry

29.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility81.6%

Worse than Avg

Here

81.6%

93.4%

93.9%

Henry

92.9%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility15.1%

Better than Avg

Here

15.1%

19.5%

20.7%

Henry

26.4%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility10.0%

Better than Avg

Here

10.0%

15.5%

19.4%

Henry

15.1%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility87.9%

Worse than Avg

Here

87.9%

95.5%

95.3%

Henry

95.4%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility13.3%

Better than Avg

Here

13.3%

15.3%

17.5%

Henry

18.6%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility58.5%

Worse than Avg

Here

58.5%

81.8%

84.1%

Henry

82.7%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

2.0%

Henry

1.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies

Near state avg (6.2)

4 complaint-triggered

Families have filed reports prompting inspections that found deficiencies in resident rights, care quality, and safety protocols. The facility has recurring issues with respecting residents' rights and preferences, providing appropriate medical care, and maintaining safety standards. While all identified problems have been corrected according to the provider, the pattern of complaint-triggered surveys suggests ongoing concerns that warrant careful evaluation during your visit.

Apr 1, 2026Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 25, 2025Routine2 findings

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Aug 25, 2025Complaint1 finding

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Aug 29, 2024Routine5 findings

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Apr 2, 2024Complaint2 findings

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 25, 2024Routine5 findings

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0606Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Not hire anyone with a finding of abuse, neglect, exploitation, or theft.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total

10deficiencies

May 4, 2026OtherNo deficiencies

Clean