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Nursing HomeMedicaid

Arbor Court

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

701 East Mapleleaf Drive, Mount Pleasant, IA 5264162 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 23 Google reviews

5
4
3
2
1
Arbor Court Nursing Home in Mount Pleasant, IA — Street View
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What this means for your family

Arbor Court shows promise in its rehab department and recent facility upgrades, but the serious allegations regarding hygiene and neglect cannot be ignored. We strongly advise families to conduct an unannounced visit and specifically inspect the cleanliness of resident rooms and bathrooms before making a decision.

Google Reviews

Google Reviews

23 reviews on Google
Arbor Court receives highly polarized feedback, with recent reviews highlighting significant improvements in facility aesthetics and staff responsiveness alongside serious allegations of neglect. While some families praise the facility for its helpful management and effective rehab therapy, others report alarming issues regarding hygiene, personal property, and basic care standards. Prospective families should weigh the positive experiences of recent residents against the recurring concerns regarding quality of care and administrative oversight.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean3.0Activities8.0MedsN/AMemoryN/AComms6.0ValueN/A

Strengths

  • Effective rehab therapy services
  • Friendly and helpful management team
  • Recent facility renovations and aesthetic improvements
  • Welcoming atmosphere for family visits

Concerns

  • Neglect of basic hygiene and patient care (mentioned by 2 reviewers)
  • Poor management of personal property and resident belongings (mentioned by 2 reviewers)
  • Negative reputation and external reports of poor quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02018(1)1.02019(1)5.02021(4)2.62023(5)1.02024(3)4.12025(10)5.02026(1)

Distribution · 25 analyzed

5
15
4
1
3
0
2
0
1
9

How They Respond to Reviews

44%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility has undergone some recent renovations; how have these updates impacted the daily living experience and comfort for residents?
  • 2With the management team being noted for their helpfulness, what specific processes do you have in place to ensure consistent communication and coordination with families regarding a resident's personal belongings?
  • 3Given the recent focus on facility improvements, what steps are being taken to enhance the quality and variety of the dining program?
  • 4Could you walk me through your protocols for maintaining daily hygiene and personal care to ensure every resident feels comfortable and well-attended to?
  • 5I appreciate that you actively engage with family feedback online; how do you use that input to shape the day-to-day activities and social calendar for residents?
  • 6What is your clinical team's approach to managing medical needs and potential emergencies to ensure residents remain safe and stable within the facility?

Personalized based on this facility's data


Key Review Excerpts

My 37 year old Son had a stroke in Dec,2024 and after a long stay in Iowa City and Ottumwa for rehab, he had to be placed in a facility to further his therapy. Arbor Court stepped up to the plate when no other facility would take him.

Long-term resident's family · 2025★★★★

My grandmother was left unbathed for 2 weeks. She was not given access to a bedpan for 2 hours after requesting one. Her toilet had feces left on it instead of it being cleaned.

Memory care family member · 2023☆☆☆☆

Today's a big help I think making a fast recovery from a knee replaceme. Thetherapy department. They knew when to take me a next step harder didn't make me recover faster highly recommend them.

Rehab patient · 2026★★★★★
Source: 23 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.41hrs
55%
Registered nurses for medical care
Total Nursing
3.39hrs
83%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility29.3%
Worse than Avg
Here
29.3%
US
12.1%
IA
4.1%
Henry
28.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility32.6%
Worse than Avg
Here
32.6%
US
19.5%
IA
20.7%
Henry
25.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.5%
Better than Avg
Here
10.5%
US
15.5%
IA
19.4%
Henry
15.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
93.4%
IA
93.9%
Henry
92.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.4%
Mixed vs Avgs
Here
23.4%
US
19.4%
IA
25.9%
Henry
23.1%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
4.9%
IA
4.3%
Henry
4.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.7%
Better than Avg
Here
95.7%
US
81.8%
IA
84.1%
Henry
81.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility83.3%
Better than Avg
Here
83.3%
US
79.8%
IA
73.3%
Henry
75.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
IA
2.0%
Henry
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
2penalties
Well below state avg (6.2)
8 complaint-triggered
$33,807 in fines

Families have filed numerous complaints triggering half of the 40 deficiencies found across seven surveys, indicating ongoing concerns about resident care quality. The most recurring issues involve accident prevention and safety hazards, medication management errors, and care planning deficiencies. While all violations show correction dates, the pattern of repeated problems in core care areas like safety supervision and medication administration suggests persistent challenges that warrant careful consideration during your visit.

Apr 22, 2026Routine
6
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Apr 9, 2025Routine
3
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 14, 2024Routine
8
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Jul 3, 2024Complaint
1
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 7, 2023Complaint
7
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Federal Penalties

Fine

Jul 3, 2024

$10,842

Fine

Sep 7, 2023

$22,965

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total
9deficiencies
May 5, 2026Inspection
Clean

Fed violations: 0, State violations: 0

Apr 22, 2026Inspection
Clean

Fed violations: 2, State violations: 0

Jan 29, 2026Complaint
Clean

Fed violations: 0, State violations: 0

Aug 28, 2025Complaint
Clean

Fed violations: 0, State violations: 0

Apr 28, 2025Inspection
Clean

Fed violations: 0, State violations: 0

Apr 9, 2025Inspection
Clean

Fed violations: 2, State violations: 0

Feb 18, 2025Complaint
Clean

Fed violations: 0, State violations: 0

Dec 12, 2024Inspection
Clean

Fed violations: 0, State violations: 0

Ownership & Operations

Who Operates This Facility

Owner / Operator

Arbor Court

Organization Type

for profit

Chain Affiliation

Chain Name

Mgm Healthcare

Chain Size

32 facilities nationwide

Chain avg rating: 2.2/5 · Rank 11 of 30

Ownership & Management

Owners

Arbor Court Investments, LLC

Owner · Organization

50%

Key personnel

Greiner, NathanW-2 Managing EmployeeBienstock, JudahOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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