Arbor Court
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 23 Google reviews

Watch Arbor Court
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Arbor Court shows promise in its rehab department and recent facility upgrades, but the serious allegations regarding hygiene and neglect cannot be ignored. We strongly advise families to conduct an unannounced visit and specifically inspect the cleanliness of resident rooms and bathrooms before making a decision.
Google Reviews
Google Reviews
23 reviews on Google“Arbor Court receives highly polarized feedback, with recent reviews highlighting significant improvements in facility aesthetics and staff responsiveness alongside serious allegations of neglect. While some families praise the facility for its helpful management and effective rehab therapy, others report alarming issues regarding hygiene, personal property, and basic care standards. Prospective families should weigh the positive experiences of recent residents against the recurring concerns regarding quality of care and administrative oversight.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehab therapy services
- Friendly and helpful management team
- Recent facility renovations and aesthetic improvements
- Welcoming atmosphere for family visits
Concerns
- Neglect of basic hygiene and patient care (mentioned by 2 reviewers)
- Poor management of personal property and resident belongings (mentioned by 2 reviewers)
- Negative reputation and external reports of poor quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has undergone some recent renovations; how have these updates impacted the daily living experience and comfort for residents?
- 2With the management team being noted for their helpfulness, what specific processes do you have in place to ensure consistent communication and coordination with families regarding a resident's personal belongings?
- 3Given the recent focus on facility improvements, what steps are being taken to enhance the quality and variety of the dining program?
- 4Could you walk me through your protocols for maintaining daily hygiene and personal care to ensure every resident feels comfortable and well-attended to?
- 5I appreciate that you actively engage with family feedback online; how do you use that input to shape the day-to-day activities and social calendar for residents?
- 6What is your clinical team's approach to managing medical needs and potential emergencies to ensure residents remain safe and stable within the facility?
Personalized based on this facility's data
Key Review Excerpts
“My 37 year old Son had a stroke in Dec,2024 and after a long stay in Iowa City and Ottumwa for rehab, he had to be placed in a facility to further his therapy. Arbor Court stepped up to the plate when no other facility would take him.”
“My grandmother was left unbathed for 2 weeks. She was not given access to a bedpan for 2 hours after requesting one. Her toilet had feces left on it instead of it being cleaned.”
“Today's a big help I think making a fast recovery from a knee replaceme. Thetherapy department. They knew when to take me a next step harder didn't make me recover faster highly recommend them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering half of the 40 deficiencies found across seven surveys, indicating ongoing concerns about resident care quality. The most recurring issues involve accident prevention and safety hazards, medication management errors, and care planning deficiencies. While all violations show correction dates, the pattern of repeated problems in core care areas like safety supervision and medication administration suggests persistent challenges that warrant careful consideration during your visit.
Apr 22, 2026Routine6
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Apr 9, 2025Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 14, 2024Routine8
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jul 3, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 7, 2023Complaint7
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Federal Penalties
Fine
Jul 3, 2024
$10,842
Fine
Sep 7, 2023
$22,965
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
May 5, 2026InspectionClean
Fed violations: 0, State violations: 0
Apr 22, 2026InspectionClean
Fed violations: 2, State violations: 0
Jan 29, 2026ComplaintClean
Fed violations: 0, State violations: 0
Aug 28, 2025ComplaintClean
Fed violations: 0, State violations: 0
Apr 28, 2025InspectionClean
Fed violations: 0, State violations: 0
Apr 9, 2025InspectionClean
Fed violations: 2, State violations: 0
Feb 18, 2025ComplaintClean
Fed violations: 0, State violations: 0
Dec 12, 2024InspectionClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Arbor Court
for profit
Chain Affiliation
Mgm Healthcare
32 facilities nationwide
Chain avg rating: 2.2/5 · Rank 11 of 30
Ownership & Management
Owners
Arbor Court Investments, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit mgmhealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Willows (the)
< 1 miMemory Care · Mt. Pleasant, IA
Park Place
1.2 miNursing Home · Mount Pleasant, IA
Savannah Heights
1.3 miNursing Home · Mount Pleasant, IA
Sunnybrook of Mt. Pleasant
1.8 miMemory Care · Mt. Pleasant, IA
New London Specialty Care
8.1 miNursing Home · New London, IA