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Nursing HomeMedicaid Investigative

Life Care Center of Merrimack Valley

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

80 Boston Road, North Billerica · Billerica, MA 01862124 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 156 Google reviews

5
4
3
2
1
Life Care Center of Merrimack Valley Nursing Home in Billerica, MA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • High RN turnover (53%)

Below average in MA · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · $161,920 in fines

Source: Medicare data

What this means for your family

This facility offers excellent activity programs and many families report high satisfaction with the nursing staff. However, because multiple reviewers have raised serious concerns about call-light response times and medication management, we strongly recommend that you visit during off-hours and observe the staffing levels on the specific unit where your loved one will reside.

Google Reviews

Google Reviews

156 reviews on Google
Life Care Center of Merrimack Valley receives polarized feedback, with many families praising the compassionate, friendly staff and engaging activities, while others report serious concerns regarding neglect, hygiene, and staffing shortages. While some families feel their loved ones are safe and well-cared for, multiple reviewers have documented distressing incidents involving delayed medication, poor communication, and inadequate care for residents with complex needs.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean5.0Activities9.0Meds3.0Memory4.0Comms5.0ValueN/A

Strengths

  • Engaging and varied activity programs
  • Friendly and compassionate nursing staff
  • Clean and well-maintained common areas
  • Responsive and professional administrative team

Concerns

  • Chronic understaffing leading to slow response times for call lights (mentioned by 12 reviewers)
  • Poor hygiene and lack of cleanliness in resident rooms and bathrooms (mentioned by 8 reviewers)
  • Medication administration errors or delays (mentioned by 5 reviewers)
  • Inadequate communication between staff and family members (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'17(4)'19(7)'22(5)'24(40)'26(20)

Distribution · 158 analyzed

5
114
4
23
3
1
2
2
1
18

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about your activity programs; could you tell us more about the types of social events or hobbies available for residents?
  • 2With the high praise for your nursing staff's compassion, how do you ensure that every resident receives timely attention when they use their call lights?
  • 3Could you walk us through your specific protocols for medication administration to ensure everything is handled accurately and on schedule?
  • 4How does the administrative team approach communication with families to keep us updated on our loved one's daily well-being?
  • 5What specific steps are taken by the housekeeping team to maintain high standards of cleanliness and hygiene in the private resident rooms?
  • 6In the event of a medical emergency after hours, what is the immediate process for coordinating care between the nursing staff and physicians?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff is right on top of everything (example, extra protein for weight loss) The activities are fun and varied and the staff seems to enjoy themselves also.

Long-term resident's family · 2025★★★★★

The one problem I have is whenever my mother page’s someone for help they come in say I’ll be right back and never come back. Unacceptable

Long-term resident's family · 2024★★★★

It took 6 hours from the time hospice would write an order for morphine until the nurse administered it. Even with morphine written for every 2 hours, they would hold dosages.

Memory care family member · 2024☆☆☆☆
Source: 156 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.59hrs
78%
Registered nurses for medical care
Total Nursing
4.21hrs
OK
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
58%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility25.2%
Worse than Avg
Here
25.2%
US
12.1%
MA
13.7%
Middlesex
11.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
15.3%
MA
16.4%
Middlesex
13.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.2%
Worse than Avg
Here
29.2%
US
19.4%
MA
21.4%
Middlesex
19.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.6%
Better than Avg
Here
7.6%
US
14.4%
MA
16.9%
Middlesex
15.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
93.4%
MA
92.4%
Middlesex
92.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MA
94.8%
Middlesex
95.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
MA
77.7%
Middlesex
76.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
81.8%
MA
77.6%
Middlesex
76.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
MA
1.3%
Middlesex
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
1penalties
Near state avg (8.9)
10 complaint-triggered
$161,920 in fines

This facility has significant concerns with multiple families filing complaints that triggered serious deficiencies, including abuse protection failures and pressure ulcer care problems in December 2024. The most recurring issues involve medication management, care planning, and administrative oversight spanning all four surveys from 2023 to 2024. While the facility reports correcting all violations, the pattern of complaint-driven investigations and repeated deficiencies in core care areas suggests ongoing quality concerns families should carefully evaluate.

Dec 10, 2025Routine
4
0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

Aug 14, 2025Complaint
1
0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

Dec 4, 2024Complaint
9
0600Actual harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0686Actual harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0841Actual harm · PatternCorrected

Nursing and Physician Services Deficiencies

Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0837Potential for harm · PatternCorrected

Administration Deficiencies

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

0838Potential for harm · PatternCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0840Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

Dec 4, 2024Routine
8
0655Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 22, 2023Routine
5
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0041Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

Federal Penalties

Fine

Dec 4, 2024

$161,920

Ownership & Operations

Who Operates This Facility

Owner / Operator

Life Care Center of Merrimack Valley

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 160 of 194

Ownership & Management

Owners

Preston, Forrest

Owner (parent company)

Key personnel

Faustin, MoselineManaging Control - Governing BodyJaniak, AndreaManaging Control - Governing BodyLong, ZofiaManaging Control - Governing BodyCross, CindyOfficer / DirectorHenry, TerryOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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