Sundance Inn Health Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 159 Google reviews
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What this means for your family
This facility offers an outstanding physical therapy program that is excellent for post-surgical recovery. However, families should be vigilant about monitoring call light response times and hygiene, as multiple reviewers have noted significant issues with understaffing and slow care during off-hours.
Google Reviews
Google Reviews
159 reviews on Google“Sundance Inn Health Center is highly regarded by many for its exceptional physical therapy team and compassionate nursing staff, particularly during end-of-life care and post-surgical rehabilitation. However, families should be aware of significant, recurring reports regarding understaffing, slow response times to call lights, and inconsistent food quality.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding physical therapy and rehab programs
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Welcoming and professional administrative leadership
Concerns
- Slow response times to call lights and patient needs (mentioned by 7 reviewers)
- Staffing shortages, particularly on weekends or during shift changes (mentioned by 5 reviewers)
- Inconsistent food quality and temperature (mentioned by 5 reviewers)
- Issues with hygiene and cleanliness in certain wings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 147 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates to respond to positive reviews. While they do respond to negative reviews, the responses are standardized scripts focused on directing the reviewer to a corporate email address.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy and rehab programs; could you tell us more about how those are integrated into a resident's daily routine?
- 2Since we want to ensure our loved one is well-supported, what specific steps are being taken to ensure consistent care and quick response times during weekend shifts or during staff transitions?
- 3How does the dining team manage food temperature and variety to ensure every meal is both nutritious and enjoyable for the residents?
- 4We noticed the administrative leadership is very engaged with the community; how does the management team communicate important health or facility updates to families?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6Can you describe the daily activities and social opportunities available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My mother was a resident at this facility for only 24 hours before she passed, but the care she received during that short time meant everything to our family. I want to give special recognition to Tashia and Decon, who showed extraordinary compassion, kindness, and dignity while caring for my mom in her final hours.”
“The physical therapy department is OUTSTANDING. All therapists are skilled, friendly and so encouraging. I highly recommend this facility.”
“I was there for two weeks had to check myself out due to lack of care…I was getting sick and they weren’t concerned ..two days after I left I was diagnosed full blown pneumonia…during their fake physical therapy, they had me climbing stairs without any assistance..I fell back buckled my knee and no one was watching”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed reports prompting 11 complaint-triggered deficiencies, with serious concerns about resident protection and abuse prevention policies appearing twice in recent complaints. The facility shows recurring issues with care planning, medication management, and fire safety systems spanning multiple surveys, though all deficiencies report correction dates, suggesting ongoing efforts to address problems.
Aug 28, 2025Routine14
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Aug 3, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 9, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 11, 2025Complaint4
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 27, 2024Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 31, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Aug 3, 2025
$6,364
Ownership & Operations
Who Operates This Facility
Hamilton County Hospital District
for profit
COMAL HEALTH CARE CENTER LTD CO
BRITNEY J PINKERTON
Chain Affiliation
Cantex Continuing Care
38 facilities nationwide
Chain avg rating: 3.2/5 · Rank 17 of 37
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
159 reviews from families & visitors
Official Website
Visit cantexcc.com
Medicare data downloads
Original nursing home datasets
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