Mercy House
Families consistently rate this highly — reviewers highlight compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 62 Google reviews
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What this means for your family
Mercy House is an excellent choice for families seeking a warm, high-engagement memory care environment with a staff that truly treats residents like family. However, you should specifically investigate recent reports regarding exterior maintenance and nighttime supervision to ensure your loved one's safety needs are met.
Google Reviews
Google Reviews
62 reviews on Google“Mercy House is highly regarded for its compassionate, family-oriented care and a warm, home-like atmosphere that many families find comforting. Reviewers frequently praise the attentive staff and engaging activities, though one recent review raised serious concerns regarding facility maintenance and safety supervision.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregiving staff
- Engaging resident activities and programs
- Warm, home-like and welcoming atmosphere
- Clean and well-maintained environment
Concerns
- Safety and maintenance issues including broken gates and slip hazards
- Lack of adequate supervision during evening or overnight shifts
Rating Trends
Tap a year to see what changed
Distribution · 118 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses that specifically reference details from the reviews, such as names of staff members, specific family members, or unique events like animal visits. The tone is consistently warm, grateful, and mission-driven.
Questions for Your Tour
- 1We've heard such wonderful things about the warm, home-like atmosphere here; how do you help new residents settle into the Mercy House community?
- 2Since the staff is known for being so attentive, how do you ensure that same level of care and supervision is maintained during the evening and overnight hours?
- 3Could you tell us more about the specific activities and programs designed to keep the residents engaged and active throughout the week?
- 4With the small capacity of 16 residents, how do you manage facility maintenance and safety checks to ensure the environment stays clean and hazard-free?
- 5What is the protocol for handling medical emergencies or urgent care needs during the night when fewer staff members might be on-site?
- 6It's great to see how much the owner values feedback through their responses; how does the team use resident and family input to improve daily care?
Personalized based on this facility's data
Key Review Excerpts
“The Mercy House at 550 Rock St in New Braunfels Tx is the best place for memory care. My kids and I searched everywhere in the area (San Antonio, Seguin and New Braunfels). This was the best in terms of caring, food and entertainment.”
“We had to move mom from California from a memory care facility and the transition for mom has been amazing. The facility and caregivers are very compassionate and the hospice service they have provided have given us reassurance that we made the right decision.”
“I am a nurse myself and when visiting Mercy House, assisted-living and memory care, I really enjoyed seeing the interaction with all of the residents and staff, you can tell that the caregivers love on all of them and it’s so genuine.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Mercy House has no current enforcement actions on record. While a 2022 inspection noted three violations, previous life safety issues regarding fire alarms and sprinkler systems were documented and corrected in 2019.
Sep 20, 2022RoutineCleanReport
No deficiencies found during this inspection.
Feb 26, 2019Routine
Life Safety Code (2 violations)
The facility failed to provide the required sprinkler system to meet NFPA 13, 13D, 13R, or meet the requirements of Chapter 33.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
Ownership & Operations
Who Operates This Facility
Darsea I, LLC
for profit
JOHN DARBY
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit mercy.house
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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