Mercy House
Families consistently rate this highly — reviewers highlight compassionate and attentive caregivers. Schedule a visit to confirm the fit.
based on 62 Google reviews
Watch Mercy House
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Mercy House offers an exceptionally warm and compassionate environment that many families find perfect for memory care. However, because of a recent report of significant maintenance and security issues, you should specifically ask management about the current status of the front gate, camera functionality, and how they ensure safety during overnight shifts.
Google Reviews
Google Reviews
62 reviews on Google“Mercy House is highly regarded by families for its warm, homelike atmosphere and exceptionally compassionate staff, particularly in memory care. While the vast majority of reviewers praise the engaging activities and personalized care, one recent reviewer raised serious concerns regarding facility maintenance, security, and oversight during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregivers
- Engaging daily activities and programs
- Warm, homelike and welcoming atmosphere
- Excellent memory care support
Concerns
- Facility maintenance and safety hazards
- Lack of oversight during evening/overnight shifts
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Since Mercy House has such a warm, homelike atmosphere, how do you ensure the small size of 16 residents feels like a close-knit family?
- 2We've heard wonderful things about your engaging daily programs; could you walk us through a typical day of activities for a resident?
- 3With your specialized memory care certification, what specific techniques do your caregivers use to support residents with cognitive decline?
- 4How do you manage resident safety and facility maintenance to ensure the environment stays as comfortable and secure as possible?
- 5What is the protocol for medical emergencies or specialized care during the evening and overnight hours?
- 6We noticed how much you value resident care in your community feedback; how do you ensure that same level of attentive care remains consistent around the clock?
Personalized based on this facility's data
Key Review Excerpts
“The facility and caregivers are very compassionate and the hospice service they have provided have given us reassurance that we made the right decision to choose Mercy House here in New Braunfels.”
“All of his caregivers were passionate about their residents. An example of this was one of the young ladies told me their rule was to treat each person as if he/she were his/her grandparent and that rule was not to be broken!”
“Mercy House is more than just a place to put our grandpa, it has become his home and a second home to us. Very homey and the food is really good !”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Mercy House underwent a comprehensive inspection in July 2024 that identified several health code violations, including issues with staff background checks, medication management, and fire drill documentation. Additionally, the facility was issued an administrative penalty of $2,300 in October 2024 regarding resident safety standards. Most of the July 2024 violations were marked as corrected by September 2024.
Oct 15, 2024EnforcementPenaltyReport
Administrative Penalty — The facility failed to ensure each resident was free from abuse, neglect, and exploitation. (TAC 553.267(a)(3)(E)(ii))
Jul 14, 2024Routine
Health Code (8 violations)
The facility failed to conduct required fire drills and document fire drills on the required form.
The facility failed to post a copy of the most recent inspection report.
The facility failed to keep discontinued medications separate from current medications or failed to meet requirements for appropriate disposal of discontinued medications.
The facility failed to conduct criminal history checks of employees and applicants.
The facility failed to search the employee misconduct registry and nurse aide registry before hiring to determine if the individual is unemployable.
The facility failed to ensure that each resident had a health examination by a physician performed within the required timeframe.
The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
The facility failed to comply with Texas Food Establishment rules and local health ordinances and requirements.
Feb 26, 2019Routine
Life Safety Code (1 violations)
The facility failed to provide the required sprinkler system to meet NFPA 13, 13D, 13R, or meet the requirements of Chapter 33.
Ownership & Operations
Who Operates This Facility
Darsea I, LLC
for profit
JOHN DARBY
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit mercy.house
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Mercy House
< 1 miAssisted Living · New Braunfels, TX
Eden Home INC
< 1 miAssisted Living · New Braunfels, TX
Eden Home
< 1 miNursing Home · New Braunfels, TX
Eden Home INC
< 1 miAssisted Living · New Braunfels, TX
Oak Tree Assisted Living
< 1 miAssisted Living · New Braunfels, TX
Grand Brook Memory Care of New Braunfels
1.0 miAssisted Living · New Braunfels, TX