The Blake at New Braunfels
Families consistently rate this highly — reviewers highlight beautiful and well-maintained facility. Schedule a visit to confirm the fit.
based on 37 Google reviews
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What this means for your family
The Blake offers a stunning, high-end environment with excellent social programming and many wonderful caregivers. However, if your loved one requires high-acuity memory care or significant assistance, you must investigate the reported issues regarding staffing levels and hygiene consistency during night and weekend shifts.
Google Reviews
Google Reviews
37 reviews on Google“The Blake at New Braunfels is widely praised for its beautiful, clean, and upscale environment and its highly engaging activities program. While many families report exceptional, compassionate care from specific staff members, there are serious, recurring allegations regarding understaffing, medication errors, and hygiene neglect in the memory care unit.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful and well-maintained facility
- Engaging activities and social events
- Compassionate and dedicated care staff
- High-quality dining and nutritious meals
Concerns
- Understaffing and lack of care for non-self-sufficient residents (mentioned by 2 reviewers)
- Issues with medication management and hygiene/incontinence care (mentioned by 2 reviewers)
- Disorganized management and communication gaps (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
The owner provides highly personalized and warm responses to 5-star reviews, often mentioning specific staff members and details from the review. For negative reviews, they use a professional, non-defensive tone that invites direct communication to resolve issues.
Questions for Your Tour
- 1It is wonderful to see how well-maintained and beautiful the facility looks; how do you ensure the common areas stay so inviting for the residents?
- 2We've heard great things about the dining experience here, so could you tell us more about how the menus are planned to ensure nutritious meals?
- 3What kind of social events or engaging activities do you have planned to help residents stay connected with one another?
- 4Can you walk us through your specific protocols for medication management to ensure everything is administered accurately and on schedule?
- 5How does the care team approach daily hygiene and personal care needs, especially for residents who may require more hands-on assistance?
- 6In the event of a medical emergency after hours, what is the immediate process for contacting doctors and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The caregivers were so gentle and kind with him as I watched from him on the security camera when I wasn’t with him in his room, and when I was with him personally on a daily basis.”
“My mom was a memory care resident at The Blake of New Braunfels for thirteen months. During this time, I made at least quarterly phone calls to the Wellness Director, reporting finding my mom sitting in fecal filled incontinence pants 2-3 times/week...”
“The community is beautiful and always spotless, with a warm and inviting atmosphere. There are many activities and the meals are delicious.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
An inspection from September 2021 identified 16 violations related to fire safety, electrical systems, and food storage protocols. Most of these issues, including fire alarm and equipment standards, were noted as corrected by October 2021. No recent enforcement actions were found in the provided report.
Sep 23, 2021Routine16Report
Health Code (3 violations) | Life Safety Code (12 violations)
The facility failed provide the minimum fire-resistant construction based on the height of the building.
The facility failed to provide food storage areas to maintain a four-day minimum supply of non-perishable food, that food was not stored on the floor, and that area temperatures in food storage areas did not exceed 85 degrees F.
The facility failed to ensure the fire alarm system automatically notified emergency forces.
The facility failed to ensure heating, ventilating and air-conditioning equipment met the referenced codes and standards.
The facility failed to ensure openings between floors were protected to prevent the spread of fire and smoke from one floor to another.
The facility failed to provide smoke compartmentation where required.
The facility failed to provide portable fire extinguishers that met the referenced codes and standards.
The facility failed to ensure the building electrical system met the referenced codes and standards.
The facility failed to have an ongoing and effective pest control program and to provide insect screens on operable windows.
The facility failed to ensure equipment could be accessed to the facility could inspect, test, and service the equipment.
The facility failed to provide non-absorbent, smooth finishes and surfaces on kitchen floors, walls, ceilings, counters and cabinet that could be routinely cleaned and sanitized.
The facility failed to provide a manual fire alarm system that met the referenced codes and standards.
The facility failed to ensure equipment using natural gas or propane met the referenced codes and standards.
The facility failed to protect cooking operations according to the Life Safety Code.
The facility failed to meet the requirements for a limited care facility.
The facility failed to provide proper locking devices
Ownership & Operations
Who Operates This Facility
Inspired Senior Living of New Braunfels Mt
for profit
BLAKE MANAGEMENT GROUP, LLC
SHAUNA METCALF
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit blakeliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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