Summit Place of Mooresville
Families consistently rate this highly — reviewers highlight warm and welcoming staff members. Schedule a visit to confirm the fit.
based on 38 Google reviews
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What this means for your family
This facility offers excellent social engagement and a very welcoming atmosphere for new residents. However, because there are serious, documented concerns regarding nighttime care and hygiene, families should conduct an unannounced visit during evening hours to verify staffing levels and room cleanliness.
Google Reviews
Google Reviews
38 reviews on Google“Families generally praise the facility for its warm, welcoming staff and engaging activity programs that help residents feel at home. However, there are serious, recurring allegations regarding neglectful care, specifically concerning nighttime supervision and hygiene maintenance. While recent management changes have been noted as an improvement by some, others report significant issues with cleanliness and responsiveness to call buttons.”
Quality Themes
Tap a score for detailsStrengths
- Warm and welcoming staff members
- Engaging and vibrant activity programs
- Smooth transition process for new residents
- Effective communication from sales and administration
Concerns
- Negligence in nighttime care and supervision (mentioned by 2 reviewers)
- Inconsistent cleanliness and hygiene maintenance (mentioned by 2 reviewers)
- Staffing shortages affecting care quality (mentioned by 2 reviewers)
Rating Trends
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Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to hear how welcoming the staff is; how do you ensure that this same level of warmth and attentiveness is maintained during the overnight hours?
- 2We've heard great things about your vibrant activity programs—could you tell us more about what a typical weekly schedule looks like for residents?
- 3Since we are looking for a smooth transition, what specific steps does your administration take to help a new resident settle into the community during their first week?
- 4What specific protocols are in place for medical emergencies or urgent care needs during the night when fewer staff members are on-site?
- 5How does your housekeeping team manage the daily cleaning schedules to ensure all common areas and private rooms remain consistently pristine?
- 6Could you describe your approach to specialized care for residents who may eventually need more intensive memory care support?
Personalized based on this facility's data
Key Review Excerpts
“The delivery of activities has improved too. The director and employees are all approachable with any concerns or suggestions.”
“My Dad wasn’t really a social guy before moving into this community but with the wonderful activities team led by Brittney Brown with his Assistant Taylor Paxton he is the life of the party.”
“6 weeks after moving him in, we are fortunately moving him out. During the 6 weeks he was there, the care he received was negligent, at best. Particularly at night.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Aug 27, 2025Follow-up
The facility failed to ensure proper referral and follow-up for a resident's healthcare needs regarding medication administration. Specifically, staff failed to notify the Primary Care Provider about medications that could not be crushed as required by facility policy. This resulted in the administration of whole capsules to a resident who experienced difficulty swallowing and facial grimacing.
Aug 27, 2025Follow-up
The facility failed to ensure referral and follow-up to meet the routine healthcare needs for a resident by not notifying the Primary Care Provider about medications that could not be crushed. Specifically, Anastrozole was administered whole despite manufacturer instructions stating it should not be crushed, without obtaining an alternative medication order.
Jan 24, 2024Follow-up
The facility failed to administer medications as ordered to two residents, specifically regarding medications for hypothyroidism, wheezing, and dementia. For one resident, levothyroxine was not administered for multiple periods across November 2023, December 2023, and January 2024 due to unaddressed pharmacy delays. Staff failed to follow reordering protocols and did not notify the physician of the missed doses.
Jan 24, 2024Follow-up
The facility failed to administer medications as ordered to 2 of 5 sampled residents. Specifically, Resident #5 missed multiple doses of levothyroxine between November 2023 and January 2024 due to the facility awaiting medication from the pharmacy.
Jul 13, 2022Other
The facility failed to notify the Primary Care Provider regarding a resident's refusal of compression stockings. This lack of communication prevented the physician from addressing potential risks, such as worsening peripheral edema or the need for adjusted diuretics.
The facility failed to administer medications as ordered for two sampled residents. Specifically, the facility failed to provide a vitamin supplement and stomach acid medication for resident #6, and a blood pressure medication for resident #7.
Jul 13, 2022Other
The facility failed to ensure appropriate referral and follow-up for a resident's health needs. Specifically, staff failed to notify the Primary Care Provider when a resident refused to wear prescribed compression stockings for edema. This lack of communication prevented the provider from addressing the resident's refusal and managing his medical condition effectively.
Jul 12, 2018Other
The facility failed to implement physician-ordered treatments for a resident, specifically regarding a wound dressing change and skin care. An inspection revealed a resident had an outdated dressing dated June 30, 2018, and skin that was pale, dry, and flaky, despite orders for regular dressing changes and lotion application.
Jul 12, 2018Other
The facility failed to implement physician-ordered treatments for a resident, specifically regarding a wound dressing change for the left lateral foot. Although orders required dressing changes every other day, a resident was found with a dressing dated 06/30/18 during a July survey. Staff also failed to provide prescribed lotion to the resident's legs and feet twice daily.
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References & Resources
Google Maps
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Google Reviews
38 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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