Cadence Mooresville
Families consistently rate this highly — reviewers highlight compassionate and professional leadership. Schedule a visit to confirm the fit.
based on 69 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a high-touch, communicative environment with great activity programming. However, because of recent specific allegations regarding staff conduct and professionalism, you should use your tour to observe staff-resident interactions closely and ask about their protocols for monitoring staff behavior.
Google Reviews
Google Reviews
69 reviews on Google“Cadence Mooresville is highly regarded by families for its compassionate leadership and a welcoming, home-like atmosphere. Reviewers frequently praise the attentive care provided by the management team and the engaging activities available for residents. However, a recent serious allegation regarding staff conduct and unprofessional behavior warrants careful investigation by prospective families.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional leadership
- Engaging resident activities and entertainment
- Clean and well-maintained environment
- Welcoming and attentive care staff
Concerns
- Allegations of unprofessional staff behavior and odor issues
- Perceived lack of staff diversity and racial tension
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to families' feedback; how does the leadership team ensure that the high standard of professional care is maintained across all shifts?
- 2We have heard great things about the energy of the resident programs here; could you walk us through some of the specific entertainment and social activities planned for this month?
- 3The facility looks incredibly well-maintained; what are your protocols for ensuring the common areas and resident rooms remain fresh and clean throughout the day?
- 4How does the care team approach building a welcoming and inclusive environment for residents from all different backgrounds?
- 5In the event of a sudden medical change or an emergency during the night, what is the specific process for getting my loved one the care they need?
- 6How do the staff members interact with residents during meal times to ensure everyone feels attentive and well-cared for?
Personalized based on this facility's data
Key Review Excerpts
“The most important thing to me is that the ED, Amy, keeps a tight watch on operations to ensure things are running smoothly day-to-day. This is why the staff of CNAs and Medtechs are well-trained, friendly and diligent (NOT on their phones).”
“My mother is in a safe and busy scheduled environment to keep her senior days as active as possible. Cadence has given her a new found excitement for what is to come each day and the smiles on her face are truly priceless.”
“I can say that after touring 25 communities and researching an entire 15 others, Cadence Mooresville is the only one that checked all of my essential criteria of quality and location, supporting my Dads care needs, tenured caring staff, safe environment, an”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Aug 22, 2024Other
The facility failed to ensure that a resident's care plan was signed and dated by their physician within 15 days of the assessment. Specifically, one resident's care plan dated 05/28/24 lacked the required Primary Care Provider signature. There was no established process in place to ensure care plans were returned signed by the physician.
The facility failed to ensure that the preparation and administration of medications and treatments by staff were in accordance with orders by a licensed prescribing practitioner.
Aug 22, 2024Other
The facility failed to ensure that one of three sampled residents had a completed care plan signed by the Primary Care Provider within 15 days of the assessment. Specifically, Resident #5's care plan dated 05/28/24 lacked the required physician signature.
The facility failed to administer medications as ordered for one of five sampled residents. For Resident #2, an order for quetiapine to treat anxiety was documented as discontinued in the eMAR from 06/13/24 through 06/30/24 without a corresponding physician's order to stop the medication.
May 15, 2019Follow-up
The facility failed to ensure therapeutic diets, including thickened liquids, were served as ordered by the resident's physician. Specifically, for two residents with orders for nectar-thickened liquids, the facility failed to provide appropriate consistency, evidenced by a resident being served melted ice cream that had lost its intended consistency.
May 15, 2019Follow-up
The facility failed to ensure that therapeutic diets were served as ordered by the resident's physician. Specifically, for two sampled residents, the facility failed to provide the required nectar-thickened liquid diet as prescribed.
Feb 28, 2019Other
The facility failed to assure physician notification for 2 of 5 sampled residents with blood pressure measurements outside of ordered parameters. Specifically, for Resident #1, multiple blood pressure readings in December 2018 and January 2019 were outside the physician-ordered limits without evidence of required notification to the Primary Care Provider.
Apr 30, 2015Other
The facility failed to implement physician-ordered infection control measures for a resident with Clostridium difficile (C. diff.). Specifically, the facility did not follow necessary contact precautions and hand hygiene protocols required to prevent the transmission of the infectious agent.
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References & Resources
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Google Reviews
69 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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