Terrabella Lake Norman
Families consistently rate this highly — reviewers highlight compassionate and professional sales/admissions staff. Schedule a visit to confirm the fit.
based on 84 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing social engagement and a warm, welcoming administrative team. However, you should closely monitor the dining services and verify that the specific care schedules promised during move-in are being strictly followed by the floor staff.
Google Reviews
Google Reviews
84 reviews on Google“Families considering TerraBella Lake Norman will find a community highly praised for its compassionate sales and administrative staff, particularly Nicole Caruso, and its vibrant activity programming. While many residents thrive socially, there are significant concerns regarding food quality, including reports of undercooked meals and inconsistent service, as well as occasional lapses in emergency response.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional sales/admissions staff
- Engaging and personalized activity programming
- Clean, modern, and home-like environment
- Smooth transition support for new residents
Concerns
- Inconsistent food quality and temperature (mentioned by 2 reviewers)
- Discrepancies between promised care levels and actual service
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how much the management team values feedback from the community; how does the staff use resident input to improve daily services?
- 2The activity programming here looks wonderful—could you tell us more about how you personalize daily schedules to match a new resident's specific hobbies?
- 3Since the environment is so modern and home-like, how do you ensure the transition process feels seamless and comfortable for a new family moving in?
- 4We want to make sure mealtime is a highlight of the day; how do you manage food temperature and consistency across the different meal services?
- 5How do you ensure that the specific level of care promised during the move-in process is consistently maintained as a resident's needs change?
- 6What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“I recently transitioned my mother from SC to the Lake Norman facility and I wish I could give 10 instead of 5 stars for all the support and attention to detail TerraBella has provided these last few months.”
“The facility is amazing with so many wonderful activities run by Teresa that are personalized and geared for every stage that the residents are in.”
“My last 4 months at TeraBella (TB) have been beyond my expectations and almost all of my needs are being met-socially and physically.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Oct 17, 2025Complaint
The facility failed to maintain documentation of training and competency validation for staff. Specifically, three sampled staff members lacked documentation on their Licensed Health Professional Support (LHPS) records regarding competency evaluations for colostomy or ileostomy care.
Oct 17, 2025Complaint
The facility failed to maintain documentation of training and competency validation for staff. Specifically, three sampled staff members lacked documentation of competency evaluation for colostomy care.
Jan 18, 2024Other
The facility failed to ensure that one of seven sampled residents was tested for tuberculosis disease upon admission. While a consent form existed, there was no documentation that the required TB tests were actually administered, and the facility lacked a process to audit resident records for completion of these tests.
Jan 18, 2024Other
The facility failed to ensure that one of seven sampled residents was tested for tuberculosis disease upon admission. Records showed a consent form existed, but there was no documentation that the required TB tests were actually administered.
The facility failed to ensure a Resident Register was completed and signed within 72 hours of admission for three of seven sampled residents. This indicates a failure to maintain accurate and timely resident admission documentation.
Jan 26, 2018Follow-up
The facility failed to ensure that one of seven sampled residents was tested for tuberculosis disease upon admission in compliance with required control measures. While some historical TB test results and surveillance questionnaires were present, there was no documentation of a complete two-step TB skin test for the resident.
Jan 26, 2018Follow-up
The facility failed to ensure that one of seven sampled residents was tested for tuberculosis disease upon admission in compliance with required control measures. Specifically, for Resident #7, there was no documentation of a TB skin test performed at the time of admission in May 2013.
Apr 25, 2016Complaint
The facility failed to serve texture-modified diets as ordered by physicians for two residents. Specifically, Resident #9 was provided with whole pieces of Salisbury steak and bok choy despite having a physician-ordered mechanical soft/chopped diet.
Apr 25, 2016Complaint
The facility failed to serve therapeutic diets, including texture-modified meals, as ordered by the resident's physician. Specifically, for Resident #9, whole pieces of Salisbury steak and bok choy were observed being served despite physician orders for a mechanical soft/chopped diet. Additionally, the diet order block in the resident's records lacked necessary dietary information.
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References & Resources
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Google Reviews
84 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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